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Business Profile

Grocery Store

Trader Joe's (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Trader Joe's (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trader Joe's (Corporate Office) has 145 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/12 I attempted to return some cookies, a staff memberwhom I assumed was a manager or lead came over, leaned on the counter and bluntly asked, Why are you returning these? I replied, because they were horrible. He responded, Yes, because theyre a year old. I immediately felt accused and uncomfortable. I replied, No, theyre not, but he continued, Oh yes they are we havent sold those since last years holiday. I asked, Are you accusing me of having these for a year? and he responded, Yes.I felt humiliated as this unfolded in front of other customers, especially as he made it seem as if I were lying. The young lady who was assisting me with my purchase of other items even pointed out that the cookies werent old, yet he continued his questioning and inspection of the box. The entire exchange left me feeling utterly embarrassed, as if I were being put on trial over a simple return.Trying to clarify the situation, I explained that I had purchased the cookies from a Trader Joes in **, he then questioned me about the location. Eventually, I asked if I should have brought the paper receipt, since his questioning continued for several minutes, compounding the embarrassment and making me feel incredibly uncomfortable.Following this, I called the store and asked to speak to the head manager or Captain to address what had happened. The person on the line responded, This is he. I asked if he was truly the head manager, and he replied, Yes! I shared my experience in full detail, while he remained silent throughout. When I finished, he revealed, This is *****, the guy youre talking about. I was stunned, and said, You cant be the head manager or captain, speaking to customers like thattheres no way. He finally admitted he was a lead, not the actual manager, leaving me feeling misled, frustrated, and frankly, even more embarrassed than ********* experience has left me dumbfounded, reluctant to return and deeply disappointed in this treatment.

    • Initial Complaint

      Date:11/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,We purchased a turkey from Trader Joes on pch on 11/3/24. We paid $39.96 for the turkey. When we got home we opened the bag and realized there was a huge bone and took up 90% of the turkey purchased and subsequent weight. This is deceitful on Trader Joes part as we cannot use or eat a turkey bone. There was very little turkey meat. I am flabbergasted how this was packaged and sold given the large bone. How can you ethically charge someone $40 for this? I have attached photos showing how deep and large the bone is compared to the meat as well as the receipt with the store purchased.Please issue a refund for this.

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Love Trader JoesFirst time this happenedJumbo Pitted Kalamata Olivesate on and crunched down on a big chunk of rock-like pit.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the chicken ***** salad and two days later we opened it, my husband made a sandwich and upon eating had glass in it. He thought he broke a tooth. Worried, we called a nurse and got checked in case smaller pieces were ingested. I called the store immediately, two days later filed a complaint on the corporate website, then called the store again, and corporate offices.While I got an apology email and call (eventually) they claim there isnt glass its just a hard foreign objectThey offer me a $25 gift card! We took off work, drove ************************************************************************ hard foreign objects in it and $25 ?!!Should I do the American **** That ***** I dont want to but really? Maybe I will film my conversation Im so sad bc I loved the place.

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY PHONE WAS STOLEN OR THE CASHIER AT TRADER JOES PICKED IT UP NEAR THE SLIDE CARD READER AT THE CHECK OUT CASHIER AND APPARENTLY I ACCIDENTLY PICKED UP SOMEONE ELSES PHONE AND APPARENTLY ACCIDENTLY LEFT MINE BUT I TURNED IT IN IMMEDIATELY AFTER MAKING THE DISCOVERY TO THE CUSTOMER SERVICE DESK BUT THE CASHIER SAID HE TURNED IN A PHONE (FEMALES') BUT THAT WAS WHAT THE PHONE I PICKED UP WAS (A FEMALES ) THE STORE MGMT INSIST THEY DONT HAVE MY PHONE AND THE OTHER PHONE WAS PICKED UP BY A WOMAN SO EVIDENTLY TWO PHONES WERETURNED IN THAT DAY BUT THE ONE I FOUND (FEMALE S) AND THE ONE THE CASHHIER SAYS HE FOUND WHICH WAS EVEDENTLY MINE BUT THE STORE IS LYING ABOUT HAVING IT AND THE ***** AND THE ***** IS IN MY NARRATIVE SO IM GOING TO FILE A LAWSUIT AFTER THIS COMPLAINT ON TRADER JOES AND STOP SHOPPING THERE IT THEY DONT RETURN IT. OR RE-=IMBURSE ME $249.00 FOR MY STOLEN PHONE TO REPLACE IT.SINCE THEY ARE TRYING TO RIP ME OFF AND YOU SHOULD SEE HOW RESISTANT TO TO ME AS I MADE INQUIRY OF THESE THINGS

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a bag of the sour cream and onion corn puffs, like we always do on our trips to TJs, and they tasted like chemicals/rubber. It was a bit concerning. Not sure if it was a faulty production. I added pictures of the bag we bought in case. Thanks.

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2024 I recently utilized one of trader joe's online forms to address concerns regarding two of their products: Avocados and TJ'S Lemons. I expressed my dissatisfaction with the quality of these items, noting that the avocados tasted unpleasantly like plastic or the sole of a shoe, while the lemons consistently developed mold. It has been a thoroughly revolting experience in both instances.Despite the store's assurance via email from *************************************** that they would notify their ***************** Manager and appropriate buyer, I am left wondering why these products continue to remain on your shelves despite their recurring issues.As a loyal customer, I find it unreasonable to repeatedly return to their store to report quality issues and undergo the inconvenience of seeking refunds. Shouldn't your quality assurance manager and buyer already be aware of these ongoing problems?It is my firm belief that consistently problematic items should be promptly removed from shelves until their quality is restored. As a customer, I expect to purchase products that do not spoil prematurely or possess unpleasant, non-food-like flavors.My recent experiences with these two products have left me highly dissatisfied with my overall supermarket experience. It appears that prioritizing customer experience is not currently a focus for this company. If a product is offered at subpar standard quality, it should not be sold.I appreciate their attention to this matter and look forward to a swift resolution for all the trips I had to make to seek reimbursement for these multiple product purchases. Their negligence is causing me repeated inconvenience, and I am asking you to ***** me a fair amount of store credit for it.

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gift card for my daughter. I believe it was unused and when we attempted to use it, we were told it couldnt be accepted. I called ********* services as directed, gave them the ** number of the card and was told that there was a zero balance. They refused to release the amount of the purchases or even the dates for privacy/security reasons. That is unacceptable and of dubious integrity.Please advise.Card ** #*******************

    • Initial Complaint

      Date:03/07/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3-6-24 I was shopping at the Trader Joe's ************ location. When I went to check out and complete my purchase the Store Manager, ****, approached me in the midst of the checkout line in front of the other customers and staff. My purchase on this occasion was 8 bunches of flowers, which is a regular purchase for me often. I have been regular shopper at this location for over 10 years for groceries for my family, the liquor store and floral. I felt the way she handled it made feel belittled and humiliated in front of everyone around me and she then refused my purchase because I was purchasing too many flowers. She made me feel embarrassed, and belittled. I left the store and when I got home I called the store back to talk to her to continue this conversation in private. She continued to be snarky and humiliating. I then called the corporate office and am waiting on a regional manager phone call still.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As I entered the store and began to shop for my groceries covering various areas of the store there was a security personnel who followed me to each area I traveled. The security was a young ***** male wear a sweatshirt which visibly had the word security on the back of his black sweatshirt .The black male would enter my personal space with a sinister grimace as he attempted to concel his laughter . He was given a directive to monitor and surveill me as he was in my peripheral throughout the duration of my shopping experience. His presence was unwarranted and made me feel extremely uncomfortable. As I shopped for my groceries in this store I have observed the discrimination tactic Trader Joe's allocates their security personnels to engage in. That is to dissuade and discourage shoppers of color from having a genuinely diplomatic experience.

    Trader Joe's (Corporate Office) is NOT a BBB Accredited Business.

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