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Business Profile

Grocery Store

Trader Joe's (Corporate Office)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Trader Joe's (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Trader Joe's (Corporate Office) has 145 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received several Trader Joe's gift cards Dec.2024. When I used $100 GC for what believe was first time the current balance after purchase seemed incorrect. I questioned it in store, they indicated had to send an email to determine balance & would be in touch. I offered to check it once home thinking could check it online as with all other gift cards ever owned. Unable to do online, called # on card back & left a voicemail. Call returned by ****** on 3.24.25 who provided balance but unable to provide transaction history due to 'privacy obligations' as she called it. I said had card in my hand & could provide the PIN but she indicated could not provide. I googled it & seems TJoe's does not have a system to keep track of it.When it is incorrect how do I get credit for full card value??!! They need a better system vs. telling customers cannot provide due to 'privacy obligations'. It is a disservice to customers & those who PAID for the full card value: they need to change this asap!! Or if not it shows they are not customer focused after all.Stated balance is $24.75 of $100 card after purchase while only used it for $17.37. If I am making a mistake prove me wrong and provide the historical transaction balance: only fair to show me how / if used in the past; I have no receipts showing prior use. **************** unwilling to help to resolve this issue. Unfortunately I have several other TJoe's gift cards & now am very concerned this will be a recurring problem with them. I will let **************** know not to purchase ****'s gift cards anymore until they can resolve these types of inquries re a card balance. It is a rip off to be unable to provide the balance after use: TJoe's management needs to know..if they already do shame on them!!!

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into trader Joe's to return some items. I did not have a receipt as their policy states you don't have to have a receipt for most items. All the items I was returning were not open. One of the managers they said his name is **** ******* asked me why I was returning the items I was told you don't have to give a reason or have a received He proceeded to tell me that I had to have a receipt for these items the word open. He said he would check the system and the only thing I had to do was give him the last four digits of the credit card that I used I gave him that information he stayed at the customer service desk for over 10 minutes and couldn't find anything I shop at trader Joe's on a regular basis- every week. He told me he couldn't find any of the items that I was returning. I'm a black woman who has mobility issues who had a cane My bags that I was carrying were so big I placed them in a shopping cart he proceeded to continue to say that he was looking for these things but couldn't find records of them in his system. This was a white man giving a black senior woman a hard time for no reason. When I look at my account I see that I went to trader Joe's and I did a screenshot of all the times that I use my debit card to make purchases I go to trader Joe's at least once a week and the fact that he said he couldn't find those things and I was humiliated I had to drag the cart around to the customer service desk because he took so long and I had my Access-a-ride outside waiting to pick me up.I ended up leaving because after 15 minutes Access-A-Ride wasn't waiting and I couldn't wait for a rescue vehicle.

    • Initial Complaint

      Date:03/07/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ******** who is a Political Scientist with a Ph. D. in Political Science went to the Trader Joe's store where we have made many purchases indeed over the years and happened to tell the cashier that *** ******** had read from the *********************** that alcohol can cause cancer or make it worse and that, therefore, Trade ***** would be wise to stop selling alcoholic beverages!TO WHICH, the cashier called over the store manger who then in a tirade of verbal abuse with physical threat included said, "You are banned from the store" which meant that Mrs. ********, *** ********** beloved and loving wife, best friend, and soulmate was banned too!We complained to corporate headquarters but still this store manager has continued to ban *** ******** and thus Mrs. *********** do live in the *** where DUE PROCESS OF LAW and EQUAL PROTECTION OF THE **** are so very vitally important and essential!To ban *** ******** and thus Mrs. ******** all because *** ******** A PROSTATE CANCER PATIENT made mention of the aforementioned is so terribly wrong!*** and Mrs. ******* ******* and ******* Louise ********

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern, Recently I visited your location to get the newly released bags (pink and purple) when I went to the location off *********** in *********, ** the evening/night time when the bags was released. The crew member said one per house hold I was visiting with my friend who had wanted to pick one up and I decided to get one for my mother who lives in a area that doesn't have a Trader Joes (************, **). When I told the crew member I'm shopping with a friend and told us we can only have one per house hold I told the crew member that I live in another house we don't live together and we both showed our ID's with different addresses. The crew member said I was lying. I asked for a manager or leader on duty and the crew member said he was the manager and then I asked who are those people behind you in the office he said crew members I told the crew member I believe that Trader Joes list there managers by first **** and captain and his name tag said crew member I told the crew member I know you have lied to me. When I was checking out I asked the cashier and she said the guy handing out the bags was not the manager. I will like the ******* (Store Manager) to reach out to me to see how can we make this situation right (have one color of each bag available to purchase). I waited to write this message on BBB but no one from the store has responded back to me.

    • Initial Complaint

      Date:01/13/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad ate the mini shrimp bao buns and taking a bite, he noticed a piece of plastic in the shrimp meat. He could have choked on this or serious health hazard. We would prefer an apology and refund for this situation.

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased a bag of Cheesy Creamy Greens &Veggies at the Trader Joe's in **********, ** on Dec. 27th. I cooked it on Dec. 31st. What a disappointment. It was noting but bits and pieces .No flavor .My husband is Italian and he said what is this? He said if this is actually from ***** they need to make a better product.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Double cream Brie cheese soft ripened cheese has a funny taste like sperm. Sku#***** ******* Barcode# ********

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 27th, 2024 I purchased the 12 days of scented candles product at the midtown, *******, ** location on ******. I was very excited because I'm a big fan of Trader Joe's candles but was very disappointed in the poor quality of the product. When smelling all the candles I ran into issues with almost all of them. Some candles, I was unable to get the lid back on the containers so it's just open or bent. Some candles, I had extreme difficulty getting the lid off, 2 of the 12 candles I have been unable to open completely despite my family and I's attempts. I do not have my receipt for this purchase or I would have attempted to return this faulty item. I am unsatisfied with the product. I would like to be refunded and request you make the changes necessary to improve the quality of this product. This is completely unacceptable and has changed my view on Trader Joe's as a whole.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trader Joe's/ ******* ********* at the ********************, ** location denied my service animal. When I asked her how she made the assumption that my dog wasn't a service animal, she became defensive and rude. Instead of making it a big deal, I decided to leave store. I was followed by ******* and at one point, she accused me of stealing. I called and asked to file a complaint. I spoke with ***** who said I would have to call back tomorrow. He had no idea who the store manager was.

    • Initial Complaint

      Date:12/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found a piece of glass in Trader Joes ground beef. It scratched the top of my mouth.

    Trader Joe's (Corporate Office) is NOT a BBB Accredited Business.

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