Reviews

This profile includes reviews for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apple Inc.

  1 Apple Park Way Cupertino, CA 95014-0642

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  Apple Inc.

  10030 Little Patuxent Pkwy Columbia, MD 21044

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  Apple Computer Inc.

  10300 Little Patuxent Pkwy Ste 2025 Columbia, MD 21044

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  Apple Inc.

  5500 Buckeystown Pike Frederick, MD 21703-8331

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  Apple Computer Inc.

  86 Annapolis Mall Annapolis, MD 21401

Review Details

• Review fromMelissa H

  Date: 04/19/2025

  1 star
  Purchased a laptop with rush shipping on a laptop. Apple used **** to deliver the laptop. The driver picked up the laptop and cancelled the order. I called Apple 2 times to find out when the laptop would arrive. Spoke with different agents that I could barely hear and had noise in the background. They were zero help. I filed a police report given that it was clearly stolen by a Uber driver. The next day I looked at my account, the order still showed as "in transit" with a delivery time of the previous day. I then went to Apple chat to see what the status was, got no where and called Apple support again to speak with a manager, was told that they didn't process properly, that the agents didn't handle and the refund had not been processed yet. I have received more empathetic customer support from a pizza place. I have to hear about their challenges and training issues but I am still left wondering when I am getting a new macbook for my daughter who needed it immediately for school after her laptop stopped working.

• Review fromShane O

  Date: 04/18/2025

  1 star
  I would leave 0 stars if I could. Don't subscribe to Apple TV+. Don't get locked out of your account. If you get locked out of your account, forget about it. You can't do anything to get it unlocked and nobody at Apple can either. They locked my account after initial setup and I tried to use a subscription service that I paid for. They couldn't even refund my money and I had to file a dispute with my credit card company to get a refund. A lot of other people have had similar issues and nobody at Apple is smart enough to figure out how to fix the issue and unlock these accounts.

• Review fromAri H

  Date: 04/09/2025

  1 star
  Ive been a loyal Apple user for years, but this experience has been nothing short of outrageous. After installing an official Apple software update, my previously functional device stopped working. When I contacted Apple Support, I was told I would have to pay out of pocket for repairs and bring the device into a ********************** despite the issue being caused by their own update.This feels like a clear case of planned obsolescence, and its unacceptable that a company of this size would refuse to take responsibility. Im now considering legal and consumer protection options, because customers should not be forced to pay for problems Apple itself created. I would strongly caution anyone considering an Apple product this could easily happen to you, and they will not make it right.

• Review fromTyler V

  Date: 04/08/2025

  1 star
  I paid over $100 for AirPods. One of the ******* wont charge or connect. Dont know which, because it wont charge, so its hard to diagnose the problem if its not working. An Apple service contractor couldnt tell me what was wrong with it, neither could Apple, so instead of replacing the item which is under warranty! theyre just saying tough luck. $100 down the drain.

• Review fromJocelyn C

  Date: 04/03/2025

  1 star
  Apple employee is using my number and send me a bill through text massager. I did not apply for no apple products and i am not responsible for no device with apple store in *************

• Review fromHans P

  Date: 04/03/2025

  1 star
  It is impossible to contact Apple support for software or music that has gone missing. They are not a real company, they appear only to be a scam, organization, taking your money and denying access to the resources that you have purchased.

• Review fromAlex K

  Date: 03/30/2025

  1 star
  Legitimate requests to get a refund for fraudulent in app purchase charges are denied by Apple without explanation and after speaking with customer service and proving all the evidence all they can say is that decision is final and there is nothing they can do. Shame on a company that proved themselves with good customer service.

• Review fromAnesti E

  Date: 03/21/2025

  1 star
  apple is charging my card for things i didn't purchase and i don't know where the company came from and apple will not provide any assistance (i really wish to give them 0 stars)

• Review fromIrene L

  Date: 03/21/2025

  1 star
  My niece purchase an ipad for me in 2022 or 2023 for Christmas. I kept trying my password and could not remember it. Apple asked me a questtion and i got it wrong. I am a senior citizen that has problem with memory sometimes. They disabled my Apple account. I talked to ********************** employees on live chats and I have talked to senior advisors on the phone. A senior advisor sent me an email associated with my Apple account and read it to her. I also set up to talk to someone from Apple Support who called me on the phone number that is also associated with my Apple account. They tell me that the system is set up to ask for proof of purchase and they can't over ride it. My niece threw the sales slip away. I believe that calling me on the phone number and sending emails to me that, that verifies the ipad belongs to me. I can't do anything on my ipad. I am able to open it with my passcode but cannot get into my Apple account to do anything. Also my niece does not remember where she bought it. No one will help me. Can you help me please?

• Review fromCarolyn J

  Date: 02/19/2025

  1 star
  There have been purchases made through my Apple account, some kind of way and Ive been charged different amounts of money for these games. I requested a refund. They were not giveme a refund and this is not a little bit of money. I dont understand where the problem is stemming from, but its charging my card bank card. I replaced it with a new bank card and its still doing the same thing please help.