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Business Profile

Auto Repairs

Sun Devil Auto

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sun Devil Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sun Devil Auto has 45 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 39 Customer Reviews

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    Review Details

    • bob n

      Date: 04/07/2025

      Used Sun Devil previously but wil NEVER again. Took truck in to ask for cost of changing out canister pirge valve. Said they'd get back to me. Net day mechanic called my wife and siad front desk *** couldn't remember what I needed? Went back to sun Devil for same estumate and they said it would cost $195 to open the hood and see if they could determine the problem. I can open my own hood for free and I already explaind the issue. ******! Don't waste your time or money dealing with this organization. Find a ***utable auton ***air service that know what they are doing.

    • CAROLINE S

      Date: 02/24/2025

      Do not go to Sun Devil Auto located on ************************************************They are dishonest, crooked and do not take responsibility for their errors and liars! I have gone to this location for over 8 years and had fully trusted them with my 3 year old ***** CRV. I had them do an oil change as usual, I noticed that oil had a been leaking and was getting worse. I decided to take it in to have it looked at. After an hour and 20 minutes one of their technicians told me I needed an oil pan. I was shocked? I asked him how that happens and his response was that it was due to wear and tear and it isn't uncommon for older vehicles. I mentioned that my car was only 3 years old? He immediately asked if I had an Extended Warranty and if I had it, to give it to him so he could order the stuff and get working on it right away. I asked him what the cost was and was quoted $1,706.00. I told him I was going to get in touch with my ***** dealership and found out that they had damaged my vehicle by ruining the threads on the bolt. The technicians are poorly trained and made costly mistakes that started with an oil change. Ruined the thread the bolts and ruined my oil pan. Therefore, I was unable to use my warranty and had to pay ***** out of pocket. I spoke with ******* the manager and she would only help me if I had them do the work, they pay the labor, I would have to pay for the parts! Why, would I take it there? I have a bitter taste and am quite disappointed in the company and not wanting to take care of their loyal customers! What happened to doing what is right and morals? They won't admit their wrongs. I will be taking them to Civil Court.

    • Jessica B

      Date: 12/21/2024

      Jessica B

      Date: 12/21/2024

      DO NOT TAKE YOUR CAR HERE!!! They like to steal money from you. They leave things loose to make you bring your car back in and charge you more. They are the most untrustworthy place. Dont waste your time or money with this place

      Sun Devil Auto

      Date: 12/23/2024

      Hello, we are disappointed to hear about your experience. We strive to provide the highest quality services at the most affordable rates. If you would like to contact us directly, please email us at ************************ or you can call us at ************.

    • ANDRIA P

      Date: 12/17/2024

      ANDRIA P

      Date: 12/17/2024

      Im taking these crooked, rat, rip off slimy thieves to court

      Sun Devil Auto

      Date: 12/21/2024

      Our team would like to investigate this matter further. Please contact us at ************************ or ************ so that we can discuss this matter further. Thank you for bringing this to our attention.

    • Marie G

      Date: 11/28/2024

      Marie G

      Date: 11/28/2024

      I wouldn't even give them a star.The technicians are poorly trained and made costly mistakes that started with an oil change. Ruined the threads on two oil pans.Were unable to diagnosis a cracked valve cover.

      Sun Devil Auto

      Date: 11/29/2024

      Hello *****, we are disappointed to hear about your experience. We strive to provide the highest quality services and the best customer support. If you would like to contact us directly in regard to this matter, please email us at ************************ or you can call us at ************. 

    • Janet L

      Date: 10/01/2024

      After 10 plus years at this location with excellent service, management changed. Had requested a oil change and road trip ready service. "Recommended" maintenance included new battery (tested next day at *** at 97%) oil pan replacement, brakes and filters (air and cabin).Agreed to filters if on site. After reminding them brakes were replaced here last spring, checked again and they were "fine". During road trip had to have 6lbs air put in each tire. Oil changed required light came on. Oil was full and to have sensor reset. Filters were not on site and after 2 hrs, they let me go home because it was "taking too long" to get the filters delivered. Did not apply my coupon and after 2 hours and $79 for an oil change I was out... for the last time. Never going back.

    • Gerard R

      Date: 07/20/2024

      Gerard R

      Date: 07/20/2024

      On 2/23/2024, we took our 2018 ****** Rav 4 for rear brakes and an oil change. The total bill was $607.04.The oil change was $59.99. Upon completion of work when my wife was given the bill, she was shocked! She told them ****** had quoted $301.00 after taxes. Your employee stated that Sun Devil was definitely less expensive than the dealer.About two months later we took our vehicle to the ****** dealership for an oil change and complained about the brakes squeaking. We were told that the shim kit was missing. We called your location back and told them about the problem.We were told that we would have to leave the vehicle all day to have that installed.After waiting 6 1/2 hours the first time and paying over $600.00, we shouldn't have to wait all day.Also, in closing, my wife inquired about a military discount. We were told that Sun Devil doesn't offer a military discount.I expect some action to be taken, otherwise, I will notify the Better Business Bureau, Yelp, and any other media applicable.

      Sun Devil Auto

      Date: 08/06/2024


      Our team would like to investigate this matter further. Please contact us at **************** or ************ so that we can resolve this issue promptly. Thank you for bringing this to our attention.

    • AverageJoe2024

      Date: 03/31/2024

      AverageJoe2024

      Date: 03/31/2024

      My mother, ***********************, took her vehicle to Sun Devil Auto Main St. on 3/30/24 to be serviced for a squealing noise upon engine startup. When we arrived, we met up with **** at the counter. My mother explained to him about the squealing noise upon startup from her 2011 Kia ***** **** then gave the diagnosis that it was fluid leaking on one of the belts - before bringing it into the garage to run diagnostics. **** explained to my mother that running a diagnostic could be a couple of hours since other vehicles were already in the garage being serviced. And after she agreed to leave it there at the garage [without signing a work order], **** assured us he'd have the car looked at. It was a little after 10 AM when Lyft came and got us to take us back home. Hours passed and still not a word from the garage about her car. And after several calls concerning her car with every explanation as to why **** didn't seem to know what was going on with her car, a noticeably agitaged **** finally agreed to her coming down to see about her car. Upon our arrival a bit after 3 PM, the car didn't seem to have been moved at all and we noticed the garage was closing for the day [the garage wasn't scheduled to close until 5 PM on Saturdays as advertised]. We went to the counter and noticed **** was no longer there. An older gentleman was there when he told us both that the garage didn't diagnose the car yet. I also noticed a service animal inside the lobby without a dog vest on indicating service animal. So, I walked out to the car as my mother was inside, and noticed the car had been sitting out apparently since we left it there at 10 AM that morning. That the interior compartment was hot, as were the seats. So my mother comes outside and I tell her about this. We decide to take it across the street to AutoZone. The techs there diagnosed the problem as either the starter or a loose belt - within two minutes.

      Sun Devil Auto

      Date: 04/02/2024


      Thank you for your review. We would be happy to discuss your experience with you in more detail. Please email us at ****************.

    • María A

      Date: 03/24/2024

      María A

      Date: 03/24/2024

      I took my Cadillac Escalade to have my a/c worked on and asked them to check a oil leak. They changed the oil gasket and did an oil change. After driving my Cadillac a few days, oil had leaked out almost completely. I showed them a picture of the leak and they ended up adding another gasket. The leak continued and it once again leaked out quite a bit. My husband was good to change out the oil pan but before he could, he shined a light underneath the vehicle he saw the leakage that was coming out from the oil filter. He went to touch the oils filter and it was completely loose. The mechanic from Sun Devil did not tighten up the oil filter. We are now having to pay $1800 for a horrible job. The manager has no customer ********************** and those mechanics dont know what they are doing. Be warned!!! I beg that no one take their vehicle there!!!

      Sun Devil Auto

      Date: 04/16/2024

      We apologize for your negative experience at Sun Devil Auto. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at **************** as we would like to discuss this matter further.

    • Bryan W

      Date: 03/11/2024

      Bryan W

      Date: 03/11/2024

      Changed the oil in my vehicle and spilled new oil on the engine cover, front of the engine and on the frame. I was suspicious when the manager said they were washing the frame before returning the car to me. They recommended a repair which I declined and went to another shop for a second opinion, who found oil all over the engine and cleaned up at no charge.The Sun Devil (*************, **) manager also told that the brake fluid in my vehicle was "dark" and needed to be exchanged. I have worked on cars and raced cars for almost 60 years and never changed brake fluid except for a fluid leak occurring or water getting into the braking system of a car. Dealer maintenance in most cases does not list brake fluid exchange as a necessary maintenance event.I spent an hour in the waiting room of this business and watched the manager recommend to no less than 3 customers that they have a brake fluid exchange preformed, without asking if it had been done before or if there were any braking issues. This is a TOTALLY UNNECESSARY service in most cars. When I asked him why he did that to so many customers he responded it was "preventative maintenance" because brake fluid is "water based". This is a lie because brake fluid is designed to absorb any water entering the system.When I wrote a complaint to Sun Devil and the manager called me a few days later and was indignant that I did not just bring the car back to have the oil spill cleaned up the oil. He said that I everyone has a bad day sometimes, which I conceded. No apology for the inconvenience. He chastised me angrily said that I "should have handled it differently". I guess he did not like being reported on. Terrible customer **********************!!!I will never take my cars to this shop again and I recommend against anyone using them.

      Sun Devil Auto

      Date: 04/16/2024

      We apologize for your negative experience at Sun Devil Auto. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at **************** as we would like to discuss this matter further.


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