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Business Profile

Dog Training

Auburn Leach K9 Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Training.

Complaints

This profile includes complaints for Auburn Leach K9 Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auburn Leach K9 Academy has 2 locations, listed below.

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    • Auburn Leach K9 Academy

      292 Draft Ave Stuarts Draft, VA 24477

    • Auburn Leach K9 Academy

      150 Mill Creek Ln Stuarts Draft, VA 24477-2504

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2023 we contacted Auburn Leach to train two of our dogs. We agreed on a date for him to pick them up and he was to charge our credit card the deposit when he picked up the dogs. Before the date that he picked them up, we got first hand information from credible sources that told us not to use him. Some of their complaints were he took money from them and didn't provide services, the dogs were in unsanitary conditions, etc. We started to search the internet and found many more serious complaints such as dogs getting hurt and being lost. We contacted Auburn Leach and told him we would not be needing his services and to please not charge our credit card. We did not sign any type of contract with him. He had in fact already charged our card. We have not heard anything from him since and he did not reimburse our $2250.00 deposit.

      Business Response

      Date: 03/08/2024

      She cancelled last minute and the deposit is non-refundable. 

      Customer Answer

      Date: 03/08/2024

      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We were never told that the deposit was non-refundable.  Plus, our understanding was that we would not be charged until services were rendered and the dogs were picked up. Regards, ******* **** 

    Auburn Leach K9 Academy is NOT a BBB Accredited Business.

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