Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromeny m

  Date: 04/15/2025

  1 star
  Worst **************** Experience Avoid at All Costs Ive never encountered customer service as terrible as ***********************. The representatives were extremely rude and dismissive, and they make canceling their service nearly impossible. I spent over 30 minutes on the phone, being bounced around and repeatedly told I couldnt cancel despite having paid off my equipment a year ago.They ignored everything I said and kept throwing out excuses to convince me to stay, completely disregarding my decision. I had to provide proof that my cameras were fully paid off and they still didnt believe me. They even contacted the third-party bank themselves to confirm it, just to delay the process.After all that, they finally said my cancellation request was submitted but then told me Id still be charged for another 30 days without my consent. When I said I didnt agree to that, they simply said I had no ********* make matters worse, they forced me to verbally agree to misleading statements just to process the cancellation. If I didnt say the exact words they wanted, they refused to proceed.Vivint is by far the worst company *** dealt with. Their tactics are deceptive, manipulative, and designed to trap you. I strongly advise anyone considering them to stay far ******* honestly makes me question why they make writing a review so difficult almost like they know exactly what theyre doing.

• Review fromkurtis k

  Date: 04/15/2025

  1 star
  SCAM...video doorbell camera APP stopped working for activities and they said I needed a panel as they found they had issues so wanted to charge me $900 for a panel and new doorbell camera with $35 monthly monitoring fee and commit to 42 months....

• Review fromTom C

  Date: 04/15/2025

  1 star
  I recently moved into a new home that already had a Vivint system installed. Since it was there, we figured wed give it a try. Unfortunately, the experience has been nothing short of frustrating.We moved in on a Thursday, but were told we couldnt activate the system until the following Tuesday. Even the sales *** admitted that didnt sound right and promised to follow up via text within the hour a follow-up that never happened. So, we waited until Tuesday.The activation was scheduled for 11 a.m., but instead, I received a text from the technician asking what time worked best. I ***lied, Now is good, only to be told he was currently on a call but could text. If texting was the only option, why wasnt that the default communication method to begin with?We managed to get everything set up via text, but a few days later, the panel started chiming every two minutes for no reason. I contacted support and was walked through troubleshooting steps, but the issue persisted. I called again, ready to remove the system entirely. Even after unplugging the unit, the chiming continued. Another call to support led nowhere, and I was eventually told by a customer loyalty *** that the panel was outdated and needed to be ***laced at my expense.This was never mentioned during sign-up. Had I known Id immediately have to purchase new equipment, I never would have agreed to activate the service. I asked to cancel, only to be informed that Id be charged a $250 termination fee.I feel misled, taken advantage of, and extremely disappointed. This experience has been unacceptable from start to finish.

• Review fromCleo J

  Date: 04/14/2025

  2 stars
  Camera stopped working,the stick one to door fell off and the pictures were horrible,I called twice,1 customer Service **** said it was 300 dollars to cancel.When I decided to pay $300 dollars,called back and was told it was $500 .Upset,how did it go up?

• Review fromKristen W

  Date: 04/14/2025

  1 star
  This company attempted to sell to my elderly grandmother and entered her home. They made her sit with the young man on the couch, and he promised not to hurt her. This is completely unacceptable to enter the home of someone who does not have the wherewithal to give full permission. We have all of the outdoor interaction on her doorbell camera.

• Review fromLindsay R

  Date: 04/14/2025

  1 star
  Vivint only cares about making sales. I signed a multiple year contract and then life circumstances changed drastically including a divorce and more. They do not care if you no longer need or want their service. I've called multiple times asking to end the contract, but they will only do that if I pay all the remaining months + a fee for early termination. So I'd be paying MORE for ending the service. What kind of company wants to force you to keep their service knowing you don't want it?! I really loathe Vivint the company.I paid off my equipment loan in 2023 and here after 40 minutes on a call with customer service today, (a bad connection with an English as a 2nd language call center which is hard to understand), the call was just ended by them. No resolution to my issue. No call back. The effort to provide resolution was to lower the monthly payment and get me to sign ANOTHER contract. Stay far away from this company.

• Review fromAdrien R

  Date: 04/13/2025

  1 star
  Horrible, Horrible, Horrible!!!!!After 10 years as a loyal customer, my equipment has started to fail. After hours on the phone, I was finally referred to a manager named Summer in ************ she was absolutely no help whatsoever. I explained everything to her and asked for her help in resolving the issue, but she was completely callous and showed absolutely no empathy. So disappointing that after 10 years of loyalty, I am now being forced to switch my service to a new company.

• Review fromCrystal B

  Date: 04/11/2025

  1 star
  They send salesman out to sell you their product and dont follow through on what they say. We opted for solar through Vivint so they sent someone out, a supervisor at that. He went through all the options and recommended we go with a patio covered solar unit. So he ordered trees to be cut down. When they came to look at what was needed for installation, they said we could not get it done there and are hounding us to pay $2000 for tree cutting when we did not initially want them cut down. Although we were told by their ********************* that it was required for the installation. Not to mention he miscalculated the size of panels that were to go in backyard. Whenever we decided against it, company is coming after us for money that we supposedly owe due to their mistake.

• Review fromLucky L

  Date: 04/11/2025

  1 star
  This vivint is scam. Dont fall for it.. they promise to get you buy out then promise you to use their system for a week or two.. then if you dont like it they are gonna remove it for free.. then when the time you asked them to remove it they leave you no choice to stay.. because they just allowed it for 3 days only.. not a week or two so you are tied. Cancelling is not a chance. Promises broken. You need to pay installation if you transfer it.. this company *****. Scam people.. dont fall for it please guys! And they are more expensive!!!!!!

• Review fromKaren C

  Date: 04/11/2025

  1 star
  I purchased a DVR to record 24/7 of my already installed Vivint Generation 1 cameras. I was able to view playback and fast forward through footage at 2x, 4x and 8x speeds in the Vivint app. I bought the *** in November 2024. As of March/April 2025 the 4x and 8x playback was removed from my app. I called in to Vivint to inquire what happened. They said the software for 4x and 8x playback is only available if I purchase Generation 2 cameras at $400 each. I have 2 cameras and should not have to upgrade my equipment when it worked fine before their update. I have been with Vivint since 2011.