Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  3752 E. Morris Blvd Morristown, TN 37813

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about an overnight - next afternoon FedEx delivery to a client that did not take place on time. On the day of scheduled delivery (4/4/25) I received a text from FedEx stating that delivery of my FedEx envelope would be delayed. In an attempt to understand the issue I began the tracking process. Inaccurate and conflicting information both online and in talking to numerous customer service agents lead to confusion and frustration. One agent told me it had been addressed incorrectly and was being sent back to me, another told me, after long stretches of time on hold, that it wasnt delayed at all and definitely would be delivered on time by 8:00pm. That didnt happen. It wasnt until the NEXT day (4/5) that the envelope finally showed up at its destination. I lodged a complaint (C-186401054 - ref #*****) with FedEx merely asking for an adjustment to the overnight - next afternoon cost of delivery ($37.35) to the standard rate of a two-day envelope delivery ($10.00). They refused stating the delay was caused by severe weather. There wasnt any severe weather in my location, the delivery location or in the region. I paid a premium price for overnight service which I didnt receive as well as dealing with the frustration, uncertainty, inconvenience and time investment in trying to resolve the situation.

  

  Business Response

  Date: 04/21/2025

  Dear ****** ********
  
  Your report to the Better Business Bureau regarding tracking number ************ was received
  
  Mr. ********,, on behalf of FedEx, we regret an inconvenience. As a gesture of goodwill, a credit for the transportation charges has been processed in the amount of $37.35. The refund will go back to the billed credit card.
  
  We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** Willing

  Hayward, WI 54843

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to get an delivery on 4/16 and it never came. I have tried to contact them numerous times and can not get past the *** I will not be home if they deliver it before 3 today and I can not tell anyone because they just keep disconnecting me.

  Customer Answer

  Date: 04/17/2025

  7582180319EA1 

  tracking # 450433641737
  
  

  
  

  

  Business Response

  Date: 04/21/2025

  Dear Ms. ********************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 450433641737.

  Our records indicate a proof of delivery on April 18, 2025, at 8:27 a.m.  We regret the challenges experienced when calling the automated 1.800.Number.      
   
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  
  
  

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. They did follow up with a phone call to make sure all things were handled. 

  
  Sincerely,
  
  ******* **********

  **************

  ******, CO 80260

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday April 12 2025 we received a delivery from Fed Ex at our home. We have two visible signs in our yard asking that you NOT stay off the grass. We also have a rope that runs between the grass and the side walk as an additional barrier. In spite of this the Fed Ex driver walked across our grass.

  Customer Answer

  Date: 04/18/2025

  Fed ex Tracking number

  287210316490

  

  Business Response

  Date: 04/22/2025

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your comments describing the delivery received from the driver serving your area. The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *******

  *******, VA 23666

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is the inquiry I made to the Fedex support for the 2nd time:Hello, this is my second inquiry for the same request. My previous inquiry was dated on Wed, April 9th. I sent a package from **********, ******* to ************, **************. It was sent on Monday, March 31st at 9.25AM. initially it was sent by FEDEX Ground (*******) ******* *******, guaranteeing that it would arrive by April 3rd. On April 2nd at *****pm, I received a call from FEDEX warehouse at **********. *****, whom I spoke with, mentioned that my package could not be sent due to its content. The only way it could arrive its destination was that I purchased another shipping label, FEDEX EXPRESS. I hurried and the new label was sent to ***** before 1.30pm. The tracking number is ******** 3565. I was assured by the clerk at *************************************************************************************** that the package would arrive the next day, April 4th. The time was pressing as the package contained a glucose monitor for my 84 yo neighbour who was on vacation there. I was charged CAD *****. The package DID not arrive on the 4th as promised and guaranteed. It arrived on April 5th at 4.39pm. Because of the late delivery, health was compromised. I would like a refund for failing to deliver the package on time. I would be contacting the Better Business Bureaeu if I do not receive any reply or solution. Thank you!

  

  Business Response

  Date: 04/22/2025

  Dear Ms. *************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 287129473565.  Our records indicate there was a

  National Service Disruption due to severe weather on April 3, 2025, at ******* Hub that extended the delivery of package.  Weather is not covered under the money back guarantee policy, however

  we have granted a One Time credit of shipping charges as a goodwill gesture.  We called on April 18, 2025, and left a voice message.  

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Mia Jap

  ***********

  **********, ON K8P 2B6 ******

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking ************. This important document packet was shipped by shipper via Fedex 2-day last Friday. On Monday, I took off from work early to get home to sign for the package, since Fedex wouldnt let me release my signature. After hours of waiting, all I got was a lying driver who claimed I wasnt home with a picture of his leg. I have security cameras to prove no one came by, nor was there a door tag. I decided to file a complaint and reroute the package to a nearby ********* (Fedex on-site) since I couldnt afford another lying driver. What if they lie again and return the package to sender right? The package has then been out for delivery for two days with est. delivery date changing from yesterday to no estimated date (guess it was supposed to be yesterday but they couldnt handle?). Mind you the package tracking shows it has been in ******* WA for days, so all they need to do is move it from there to *******. Called customer service but they were clueless, unsure where the package was or when I would receive this 2-day delivery package. This package is extremely important and urgent to me. Let me just hope you dont lose it. If someone could track it down and actually deliver it to the select ********* asap as promised, that would be great.

  Customer Answer

  Date: 04/16/2025

  Called Fedex three times today and got the issue resolved. 

  Customer Answer

  Date: 04/17/2025

  Issue resolved after multiple contacts. Please remove complaint or mark it as resolved. Thank you. 

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marche 23, 2025: purchased a shipping label from ****** for my buyer. The measurements of the the package were 16 X 13 X 5 IN and the weight was 1.9 lbs. I paid $8.55. The tracking number was ************. Inside the package wrapped in a bag was 1 pair of shoes.April 10, 2025: I was charged onto my Amazon account an additional amount of $22.67 for the same package. FedEx informed me that the measurement and weight was incorrect, it should of been 12 X 9 X 4 IN with a weight of 23 ******* is this possible that 1 pair of shoes weigh 23 lbs???I would like this investigated as soon as possible and provide me a refund of $22.67.

  

  Business Response

  Date: 04/18/2025

  Dear Ms. ******************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, Per our agreement with Amazon,  ****** sellers must contact Amazon Customer Support all billing disputes.  We understand your frustration 

  and that you are advising they have been contacted, however we suggest you request that they escalate for resolution.

  FedEx Revenue Services can be contacted at ************** or ********************************** for additional information.

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23208442
  
  I am rejecting this response because:

  Fed Ex over charged me $22.67, it is Fed Ex that needs to refund me $22.67 and not amazon.

  I have already reached out to Amazon and Amazon mentions it is your responsibility to refund me.

  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 04/21/2025

  Dear Ms. ***************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, Per our agreement with Amazon:  

  An Amazon Seller calls to ask how they will be billed or billing inquiries for shipments created on the Amazon Marketplace
  Advise the Seller to contact Amazon Customer Support at **************
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
  FedEx

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23208442
  
  I am rejecting this response because:

  I have not received my 22.67$ refund from fed ex.

  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $163.97 on Wednesday, March 5, 2025 for FedEx Express - FedEx Intl Priority.I told the employee that the package needed to arrive by Monday of the next week at the latest. He turned his computer screen towards me and showed me a few options. I selected the one that said it would arrive even earlier, by Friday of our current week. At one point the employee asked me how much the package was worth / what I'd like to insure it for. I said I didn't know what to say, because the package contained papers that are ir***laceable. He then made the decision for me, saying that the default in cases like mine would be $100. I paid and left.The package arrived in the destination country by Friday, but was not delivered because of a customs issue. I would eventually learn that because the package was exactly at the value limit - $100 - it had to be subjected to additional screening. This resulted in the package never even being delivered. The receiver had to go collect it, in person, and wasn't not even permitted to do that until AFTER the Monday when I had been promised the papers would arrive. I visited the FedEx Office to ask for a refund. They told me that that was impossible in person and must be done online or by phone. I called the phone number they gave me and was sent through an endless number of lines and recorded messages and people, none of which would help me. Eventually a FedEX *** on the phone assured me I needed to wait for an invoice to arrive in the mail and to expect it within two weeks, and that once I had that invoice, I would be able to request a refund online.An invoice never arrived, and now when I put my tracking number into the website, it says I'm denied a refund because it's been more than 15 days since the service. In summary, the employee at the FedEx office took my money while making a choice that ensured my package would never arrive when they assured me it would, and then the FedEx refund process set me up for failure. I feel violated.

  

  Business Response

  Date: 04/16/2025

  Dear Ms. ********************** is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 772503089852.

  Our records indicate a proof of delivery on March 12, 2025, at 2:27 p.m., and we understand you are advising that the package was delayed by Customs, because

  the *** who assisted you at the FedEx Office & Ship ***************** on March 5, 2025, entered the declared value amount of $100, because you were unsure 

  of the value of your paperwork.  We called the center and reviewed this information with them.  Please be mindful that International countries require a value whether

  it is $1.00 or higher, and our ***s will not know in advance, if an international package is going to be delayed despite your commitment date, because that is at the 

  discretion of the Custom authorities in the destination country.  We are granting credit as a one time goodwill gesture to the original form of payment.

  We called on April 16, 2025, however there was no answer.

  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23206808
  
  I am rejecting this response because:

  I would ask that FedEx be mindful that I am just a customer, and certainly not an expert in customs regulations. I needed the package to arrive by a particular date and paid for it to arrive by even well before that date, but the FedEx employee, the person who indeed should be "mindful" of the possible consequences of the choices being made, said nothing about this danger of delay. He chose that $100 dollar amount and that choice had serious consequences for me, the customer.

  And I do not accept a credit towards my payment method because I currently have lost all trust of FedEx and have no intention of using them again if this is not resolved in a way that acknowledges the terrible situation FedEx put me in:  Irreplaceable documents were needed by a particular date, but they didn't arrive in time. They also sat around in a delivery depot waiting to be collected by the receiver, instead of delivered to him, which made both me and the receiver extremely uncomfortable, considering the irreplaceable nature of the documents.

  And also, I do not accept a credit, because I visited the branch to ask for a refund and I was quickly and confidently dismissed by the staff. They told me they could not help me, and gave me a phone number. Your offer of a credit does nothing to acknowledge the time I wasted calling that number. For the better part of an hour I was sent from machine to machine to person to machine, never getting the help I needed. At one point a FedEx representative guided me through the website and when I put in my tracking number, the website said I could not request a refund because my package had been delivered in 2020! (please see the attached screenshot). And then another representative assured me I could not request a refund until an invoice arrived in my mail, and of course that never happened, and once the time frame I was told to wait had passed, it was too late to request a refund. Wow.

  Your apology does not acknowledge how much time I have wasted on this, how much stress the employee's choice has caused me, nor how many times FedEx either lied to me or mislead me.

  I would like a refund.
  
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 04/17/2025

  Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 772503089852.
  

  As previously advised, a credit (refund) has been processed to the original form of payment so we suggest you allow time for posting to your credit card.

  We regret our services did not meet your needs..  The FedEx Office & Print *********** only processes packages for shipment and are unable refund any charges,

  a refund can not be processed until there is a invoicing of shipment in the system. and that should be handled by Revenue Services at ************  Yes, the rep

  who assisted you should have encouraged you to provide a value amount or paused the processing of the package until that information was obtained.
  
  Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you
  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ***********

  , AR 72703

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Packages still not delivered one of those have been delayed several days now.

  

  Business Response

  Date: 04/16/2025

  Dear Ms. ******************* is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 880385556600.

  Our records indicate a proof of delivery on April 15, 2025, at 2:34 p.m.  We regret the delay that was caused, because the houses do not have house numbers, so the courier was

  unsure of the address, however they were provided directions and the delivery was completed.
   
  Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Note: Filing on behalf of ****** ***** **** with her knowledge and permission.On December 21st, 2024, we shipped 5 boxes from a FedEx location in ***********, ** to *****, **. We paid for FedExs in-store packing service. One of these boxes contained a television valued at $1,500, and we declared that value on the shipping form. Fragile stickers were placed on all sides of the box by the FedEx employee.When the boxes arrived in *****, the TV had been completely smashed. We immediately filed a claim (Claim Number: C-178753386, Tracking Number: 770965274932).During the claim process, we discovered that a FedEx employee mistakenly placed the wrong shipping label on the box containing the TV. Because of this internal error, FedEx denied the claim, stating that the declared value did not match the box the TV was in.Please refer to the receipt we've attached. The first 30lb, 46x30x8 package with a $1,500 declared value is the correct label for the TV. The last *****lb, 40x17x17 package with a $250 value is the incorrect label that was placed on the TV box. The discrepancy in box dimensions is clear: the TV was shipped in the 46x30x8 box, not the 40x17x17 one. Weve also attached photos showing the box and the damage.We submitted all of this evidence during the claim, but FedEx closed it without resolving the issue and has refused to reopen it.We are longtime FedEx customers who have spent tens of thousands of dollars on shipping over the years. We are not asking for anything more than what is owed. FedExs own employee made a mistake, and we are simply asking the company to honor the declared value of the destroyed item.Resolution Sought:I am requesting a refund of $1,500 for the destroyed television and $345.67 in related packing and shipping fees. In light of the hours wasted, the emotional toll, and the way we've been treated, I believe we are also entitled to additional compensation or a goodwill adjustment from FedEx for the distress this has caused.

  

  Business Response

  Date: 04/22/2025

  Good morning,

  The claim has been resolved with the claimant and that resolution has been sent to her. The claim was reviewed a final time and the resolution was sent to her on 4/16.  She should receive that in a few days if she hasn't already received it. 

  Regards,

  ****** *. | Executive Management | FedEx

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  We have reviewed the response made by the business in reference to complaint ID ********, and w**** we appreciate that FedEx ultimately reimbursed the full amount owed, we remain deeply disappointed in how we were treated throughout this process. It should never have taken a BBB complaintand months of being ignored, transferred, and dismissedfor FedEx to take responsibility for a mistake made by its own employee.

  One FedEx representativeidentified in our correspondence as ****** *.prematurely closed our claim without resolution, despite receiving detailed documentation and photo evidence. Her handling of our case was dismissive and disrespectful, and it reflected a deeper issue of customer neglect within FedEx's claims department.
  
  We were not just financially impactedwe were forced to fight for something that should have been resolved immediately. We maintain that a goodwill adjustment is still the right thing to do toward acknowledging the time lost, the emotional toll, and the unacceptable service we endured. We hope FedEx takes this seriously and implements changes to ensure no one else is treated this way.

  Sincerely,
  
  ****** ****** & ****** ***** ****

  
  

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has made it completely impossible to speak to a human being in customer service. I have a package that was scheduled for delivery today of FEDERALLY REGULATED items that required an adult signature. Losing time at work is bad enough, but the package is missing as of now and I cannot reach any representatives of the company. This company has been unable to complete their sole task of timely package delivery for going on years now, but this shipment is my breaking point. If I do not get some sort of resolution, I will be filing a criminal complaint with the federal government, as there is no other assumption than the package has been subject to theft of federally regulated items by FedEx employees.

  

  Business Response

  Date: 04/15/2025

  Dear ****,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  After further research, our records indicate your package was delivered on April 15th, 2025 at 12:39 p.m.. The delivery was completed as scheduled based on the type of service requested for the shipment.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  Respectfully,
  FedEx