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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,119 total complaints in the last 3 years.
4,609 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A seller from ***** used Fed Ex international to mail goods from ***** to my address but I never received anything because US Customs sent the goods back to the seller due to lack of *** labeling. I was still charged customs fees of $85.55 which I asked FedEx to refund me since no goods were received and the seller rightfully pointed out since FedEx charged me they need to refund me. I have not received any refund or response from FedEx after emailing them at ****************************************** over a week ago on 4/15/25. Also I had requested cancellation of my FedEx account on 4/10/25 and was assured after being transferred around several times that it was cancelled, but when I called back the next day I was told it was still active and that someone would be calling me back. To date nobody has called me.
Business Response
Date: 04/25/2025
Dear Alessandro,

Your report to the Better Business Bureau regarding tracking number ************ was received.

This is to confirm that a refund in the amount of $85.86 is currently being processed. The refund will be mailed to the following address:

********** *******
************
Pawtucket, RI 02860

Please note that processing and mailing typically take 3 to 4 weeks, depending on postal service timelines. The account number of ********* has also been closed per your request.

On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.

Respectfully,
Fedex
Customer Answer
Date: 04/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

********** *******
************
Pawtucket, RI 02860
Initial Complaint
Date:04/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx failed to deliver a package requiring a signature on two consecutive days. We had to reschedule our days to stay home to receive the package, which they did not deliver. Now we are having to reschedule our day for the third time in row. We were home both days they said they were going to deliver the package, but they never made an attempt.
Business Response
Date: 04/25/2025
Dear Mr. ******************* is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 447902390930,
Our records indicate a proof of delivery on April 23, 2024, at 1:29 p.m. We are understand you advising that you were available on April 19, 2025, at 12:36 pm.,
and receive no additional attempts until delivery date. This information was reviewed with the driver. We called on April 24, 2025, and left a voice message.
Claims are related to damaged or lost packages and must be filed by shipper, however you will receive a goodwill gesture, due to the extended delivery.
Please allow 5 to 7 business days.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in **, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******* *******
*******************
Midlothian, VA 23113
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an ongoing problem with FedEx delivering my packages to the wrong address. I have contacted them several times and have been told they would resolve the situation and have a manager call me back, which has never happened. I've been lied to by their customer service agents time and again about resolving these issues. I currently have a package that they attempted to deliver to the wrong address again and instead took the package back to their distribution location in *********, La. I spoke with customer service three times trying to get the package sent back out but no one has called me to resolve this. I am tired of dealing with these people and something needs to be done about their incompetents and total disregard to the needs of their customers.
Business Response
Date: 04/24/2025
Dear ********,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Tracking data reflects that the shipment was delivered at 3:10 p.m. on April 23rd, 2025. The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.

Respectfully,
FedEx

Customer Answer
Date: 04/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******** ******
**********************
Slidell, LA 70461
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a lift kit for my truck online and sure enough the company I bought from used the dreaded shipper FedEx. My package has been "delayed" 3 times for different reasons everytime the most recent one being the driver is running behind. My package was supposed to come today from 9am-11am and when it didn't come as expected for the 3rd time in a row I contacted FedEx yet again to find out their driver is slow. I am not even sure they have my package at this point or if it was stolen. I did a quick ****** search of "what shipping company has the most complaints" can you guess which company it was according to ******? I will from now on make sure before buying from a company their contracted shipper is because if it's FedEx I will not be buying from them. Terrible experience I have attached a VERY important picture for FedEx to review.
Business Response
Date: 04/22/2025
Dear **** ******

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 12:22 p.m. on April 19, 2025. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** ******

, TN 37067
Initial Complaint
Date:04/19/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
How is a company that as a consumer pay for a service, expect a service but not penalized at this point of the number of complaints? Example - same day order and ship Fedex - can go from **** to ** in 3 days - ship to delivery - but ******** to ** takes 8? but it has been sitting in ** on a trailer for 5 of those and I cannot pick it up - but was suppose to deliver 5 days ago, no wait next day by 8pm, oh sorry it is today at 8pm - no it will be the following Monday now - WTH is going on - this is a regional dispatch issue - been complained about in the past, been called in the past by regional supervisor that they are short staffed and apologized for - nothing they can do - is what it is I was told - how is this not a bigger issue - Customer service is outsourced to across the pond and they literally read a sheet like you are an idiot - won't let you get 2 words in till they finish reading there script - ************ has become a Joke. Its ok to falsify, incorrectly route, delay, stall and lie to a customer - Interesting world we live in now, and sad that a company operates in such a manner.
Business Response
Date: 04/22/2025
Dear *********,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service. The package shows it delivered on April 21st, 2025 at 1:54 p.m..

On behalf of FedEx, we extend our sincere regrets for the inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 04/22/2025

Complaint: 23225701

I am rejecting this response because:
Thank you for your reply. I would indicate it is vague with the corrective action to be taken - If there is a process that employees should be taken - then corrective action and insurance should be taken.
I would like to add the lack of respect to the home owner property - Driver backs up (clearly doesn't know how to operate his vehicle - awareness of his surroundings) backs into my rock wall - I heard a loud bang of the truck hitting the rock wall of my driveway - grab package - throw in the are area take a picture and proceed to drive off (I was on a conference call and witnessed the entire shenanigan) - I ran out, whistled - driver stopped - I threw my hands up - asking seriously - this is what you do? he then asked - did you want me to bring it to the front door?
Why would you not deliver it to the front door? it was ~30 feet from where you put it.
Just to state - this isn't the normal driver - this was a substitute/fill in - but the laziness, inconsiderate behavior of such is unacceptable.
Lastly as I attached it it not a gated driveway - again falsification of record.

Sincerely,

Christian .
Business Response
Date: 04/23/2025
Dear *********,

We are concerned to learn of your comments describing unsafe driving practices by the driver serving your area and the placement of the package. The appropriate management has been notified of your concerns for an internal review.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
I also hope that the proper practice of scanning correctly, in a timely manner and accurately are followed up upon.

Sincerely,

Christian .

, CO 80433
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was supposed to be delivered 4/17/25 and the delivery date was changed to 4/18/25. I called FEDEX and the *** told me it was transferred to the post office. I tried to reconfirm with the *** however, she hung up on me. I contacted **** and they confirmed they do not have the package. I called FEDEX again however, the *** was unable to confirm where my package is and what happened. This location has a ***utation for losing packages and I'm afraid my package will be lost too.
Business Response
Date: 04/24/2025
Dear ****** *******:

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on FedEx tracking number ************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. In your area, the **************************** makes the final delivery on our behalf. This shipment was delivered under **** tracking number ********************** on April 24, 2025.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 04/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *******
Initial Complaint
Date:04/18/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received email stating package I been waiting on was delivered. At 12:32pm, I came home and review the email, and notice no package. Open the email and it has been delivered to the wrong house. Doesn't state the address or even on a map where the package is. I dont have a house like anything in the picture that was taken.
Customer Answer
Date: 04/19/2025
I contacted 32 degrees and they apologized for fedex delivery issues and credited me back the money I spent so I could repurchase the items again. We(this county) are having daily missing packages from only fedEx. Today i properly received a different package from FedEx no problems. It ***** I have to wait another week to get my products but at least 32 degree actually credit it all back
Business Response
Date: 04/22/2025
Dear ****** *****:

?This is in response to your inquiry addressed to the Better Business Bureau.

?Our records indicate the shipment on tracking number ********************** was delivered at 12:33 p.m. on April 18, 2025. We are concerned to learn of your report that the shipment was not located nor does the picture proof of delivery match your residence.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.?

During our conversation, you confirmed the shipper had issued a credit to you along with shipping a replacement.?

On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Business Response
Date: 04/23/2025
Dear ****** *****:

We truly regret any difficulties caused when your shipment was not delivered as expected. Upon receipt of your inquiry, local management for the facility that services your area was contacted and an internal review performed. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we will continue in the efforts to ensure your shipments are handled to your satisfaction.

Best Regards,
FedEx
Comme
Business Response
Date: 04/24/2025
Date Sent: 4/23/2025 10:28:17 AM
Dear ****** *****:

We truly regret any difficulties caused when your shipment was not delivered as expected. Upon receipt of your inquiry, local management for the facility that services your area was contacted and an internal review performed. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we will continue in the efforts to ensure your shipments are handled to your satisfaction.

Best Regards,
FedEx
Comme
Customer Answer
Date: 04/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

****** *****
******************
Ford, VA 23850
Initial Complaint
Date:04/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am temporarily disabled due to a leg injury and cannot walk **************** Support assured me that my replacement iPhone (under AppleCare+) would be delivered directly to my apartment door. I provided FedEx with my phone number and my building access code and once I noticed the driver didnt follow instructions, I went online to verify and submit delivery instructions.I attempted to update the instructions through FedEx Delivery Manager on their website, but it was malfunctioning it kept logging me out, failing to save instructions, and not confirming whether my note was submitted. This made the process even more stressful.Despite everything, the FedEx driver ignored all instructions and left failed delivery notices without calling or trying to reach my apartment.This is more than just a failed delivery this is a denial of access to someone with a mobility limitation, and the systems in place are not accessible or reliable.The delivery is time-sensitive, and I am also at risk of losing a $1000 AppleCare+ hold if the return is not processed in time.
Customer Answer
Date: 04/18/2025
Dear BBB,
I would like to provide critical additional context for my complaint (#********) regarding FedEx.
I am temporarily disabled due to a leg injury and physically unable to leave my apartment. I only agreed to the AppleCare+ Express Replacement option (which includes a $1000 security hold) after a representative from ***** Support clearly assured me that the replacement phone would be delivered directly to my door and handed to me.
Unfortunately, the FedEx driver ignored all delivery instructions, did not call or attempt contact, and left failed delivery notices instead. This is not only a failed delivery it is a serious accessibility issue. I made it clear from the beginning that I could not physically retrieve the package, and my participation in this process was based entirely on a promise that FedEx would honor that need.
I sincerely hope this case will be treated with the urgency and attention it deserves. I appreciate your support and the BBBs continued commitment to accessibility and fairness in consumer issues.
Sincerely,
Uladzislau Viisau
Business Response
Date: 04/21/2025
Dear Uladzislau,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Tracking data reflects that the shipment was delivered at 11:36 a.m. on April 21st, 2025.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Your concerns regarding your delivery have been brought to the attention of management and will be addressed internally.

On behalf of FedEx, please accept our sincere regrets for any inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 04/21/2025
Dear BBB,
Thank you for forwarding FedExs response.
I want to confirm that I finally received my package today, April 21st, 2025. However, the successful delivery happened only because I was actively monitoring the street from my window and gave the FedEx driver verbal instructions on how to enter the building.
What concerns me most is that despite delivering the package directly into my hands, the driver still posted a missed delivery notice on the building and uploaded a photo of it as if no one was home. This seems to be a preemptive action indicating that the driver was preparing to mark the delivery as unsuccessful before even attempting proper contact again bypassing accessibility needs that had been communicated.
I appreciate that the delivery is now complete, but I reject the business response as unsatisfactory. The system failed to support someone with temporary mobility limitations, and the final resolution came only through my own proactive actions. I hope this feedback encourages FedEx to review and improve their delivery procedures, especially regarding accessibility and integrity in delivery status reporting.
Sincerely,
Uladzislau Viisau
Customer Answer
Date: 04/22/2025

From the CONSUMER:
Sent 4/21/2025 4:21:04 PM
Dear BBB,
Thank you for forwarding FedExs response.
I want to confirm that I finally received my package today, April 21st, 2025. However, the successful delivery happened only because I was actively monitoring the street from my window and gave the FedEx driver verbal instructions on how to enter the building.
What concerns me most is that despite delivering the package directly into my hands, the driver still posted a missed delivery notice on the building and uploaded a photo of it as if no one was home. This seems to be a preemptive action indicating that the driver was preparing to mark the delivery as unsuccessful before even attempting proper contact again bypassing accessibility needs that had been communicated.
I appreciate that the delivery is now complete, but I reject the business response as unsatisfactory. The system failed to support someone with temporary mobility limitations, and the final resolution came only through my own proactive actions. I hope this feedback encourages FedEx to review and improve their delivery procedures, especially regarding accessibility and integrity in delivery status reporting.
Sincerely,
Uladzislau Viisau
Initial Complaint
Date:04/17/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fed Ex has fail to delivery my package. I called them to find out where my package was only to be told I had to schedule a delivery time. I schedule the delivery time for April 17 after 5:00 and it never showed up. They failed to call me to let me know I had to schedule a delivery time.
Customer Answer
Date: 04/18/2025
Tracking number is 8730854193.
Business Response
Date: 04/21/2025
Dear ****,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ********** was delivered April 18th, 2025. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

**** ******
********************
********************
Initial Complaint
Date:04/17/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not certain who damaged my package but I am certain this is the 4th time. now it is a pattern of deliberate malicious sabotage and needs to stop. I respectfully asked this company to deliver packages up front at my gate in a bin. they have disrespected my requested and trespass on my private property on two occasions. documented with corporate . I want to know the reason my recent package was damaged in transit and returned to sender and not sent to me . I did pay for the merchandise and the shipping. it is rightfully my property. absolute disrespect and intentionally destroyed my goods . I will not tolerate this . company needs to compensate me ******** for my loss and perform their function and deliver any packages shipped via FedEx into my bin at the front gate.
Business Response
Date: 04/21/2025
Dear Mr. ****************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 61299998825458329390.
Our records indicate a scan on April 8, 2025, that package was damaged in transit and is being returned to the shipper, because we are unable to complete the delivery.
We regret the delivery issues you have experience. We suggest the shipper confirms the packaging guidelines for the contents being shipped to insure proper guide lines.
This package was shipped Ground Economy, and shippers are approved to used this service, so all Claims must be submitted by the shipper only. Recipients can not open claims.
Please accept our sincere regrets for any inconvenience you have encountered.We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

******* *****/Operations Coordinator/FedEx Services/**********************/*********************************************************************************
Customer Answer
Date: 04/21/2025

Complaint: 23220311

I am rejecting this response because:

there is a documented pattern of destroying packages to me. two occasions , ********* food spilled in my driveway, dogfood from ******* bag ripped dogfood in driveway.

respectfully requested any packaged be placed in or near bin by front gate.

my surveillance camera footage shows one on your drivers climbing under the fence that is at property line, walking 100/feet then throwing my package at door.

your behavior is absolutely disgusting and highly offense
why was my most recent order damaged in transit. I paid for the shipping not the seller. it's my product. who are you to abuse my property and deliveries. I reject your generic response and I want to know how my package was damaged. who damaged it.
accidents happen but this is not an accident
you are intentionally damaging my shipments and I know this as fact.

perform your function , deliver the package without destroying it and put it by the front gate what is so difficult about that.

The all knowing and all seeing,

******* ******
Business Response
Date: 04/22/2025
Dear Mr. *************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number ********************.
Our records indicate a scan on April 8, 2025, that package was damaged in transit and was returned to shipper, so there was no delivery attempt to your address.
This response is only for the tracking number ******************** as noted in the BBB Complaint. This shipper sent on their information and must file Claim.
We suggest you contact the shipper to inquire about a refund. We regret the other delivery issues you mentioned, and hopefully they were addressed when they occured.
Also, we suggest you sign up for FedEx Delivery Manager on ************************** of which allows customers to note additional information regarding their address.
Please accept our sincere regrets for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,

FedEx
Customer Answer
Date: 04/23/2025

Complaint: 23220311

I am rejecting this response because:

good afternoon, I understand your response.

this is how I see it.
you are a billion dollar professional company whose sole purpose is to deliver packages.
if this was the first time it happened believe me I would file this correspondence.

this has to be the 5th time now
I see a pattern. I don't see this as accidental. which is fine. I have no control over who delivers my packages.

i had to be severely inconvenienced that I cannot take advantage of ******* free shipping dog food.

walmart is 40 minutes from me.

if the drivers do not want to load a 44/pound bag of food that is apart of their function and damage intentionally to deter me from using this service then it should be investigated by your company
twice with ******* , damaged dog food.

twice with ********* damaged chicken feed.

i do my best to not use your your company however you have contracts with certain merchants and I find this to be unacceptable.

if I the future a package is to come to me it should come correct.

the incompitence of a person or persons damaged something that is very rare and now I don't have it.

so yes its wonderful to receive a phoney apology however that does not do anything for me.

im not asking much
any packages in the future put them under the bin by the gate if too large put them next to the bin .

i appreciate you complying with my request. we can close this correspondence as there is no point to beat the dead horse.

id like to thank the folks at BBB for making this correspondence possible as FedEx ignored my phone calls and emails to their corporate office. good blessings to you.
the all knowing and all seeing,

******* ******

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