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Business Profile

Carpet and Rug Cleaners

Zerorez Pittsburgh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zerorez van backed over my retaining wall on High Street Pittsburgh - destroying it (and disabling their van that had to be towed), I called Zerorez and asked to speak with the manager. I left several messages for Mike, who the Zerorez receptionist told me was the manager. He has not called me back. A police report was filed. Photos of damage are available. There were several witnesses. Repair cost is several thousand dollars.

    Business Response

    Date: 12/11/2023

    Our Customer Relations Manager has reached out to Mr. ******* regarding this claim. A voicemail and email has been sent regarding this matter. There was a disconnect with communication and Zerorez plans to find reasonable resolution regarding this matter and ensure Mr. *******'s concerns are addressed. 

    Customer Answer

    Date: 12/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    After receiving a request from Michael R******** at Zerorez to obtain three written estimates for the repair, I emailed Mr. R******** twice requesting the name of the Zerorez insurance company so that I could file a claim. Mr. R******** responded to my second email saying that he would discuss my request with his operations manager.  I have yet to receive the name of his insurance company.
    *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
    Regards,

    Walter Whitney

Zerorez Pittsburgh is NOT a BBB Accredited Business.

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