Reviews

This profile includes reviews for Direct to Consumer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Direct to Consumer has 19 locations, listed below.

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  Direct to Consumer

  Philadelphia, PA 19176

  
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  Direct to Consumer

  P.O.Box 645601 Cincinnati, OH 45264

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  Direct to Consumer

  P.O.Box 645601 Cincinnati, OH 45264

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  Direct to Consumer

  1180 Church Rd Lansdale, PA 19446-3976

  
• 

  Direct to Consumer

  1180 Church Rd Lansdale, PA 19446-3976

  

Review Details

• Review fromErrin W

  Date: 01/01/2023

  1 star
  Paid for 2 day shipping via USPS to my USPS Post office box. They waited almost 3 weeks when the order should have been here in 8-11 days. Ordered 12/9 and arrived 12/31. This was a new account so needed the checks ASAP. They said they could not USPS 2 day to my USPS post office box…..RIGHT……no contact after about 20 emails. Called and got the lie about not being about to mail USPS to a USPS post office box.

• Review fromLiz M

  Date: 10/03/2022

  1 star
  they shipped my order to the wrong address, never got any notification until I started digging to find out where my order was. Can't get thru on any of their phone lines. One time got thru and the recording tells me they are "higher than usual call volume" and hangs up. I just want my money back and I will take my business elsewhere.

• Review fromTheodore A

  Date: 09/05/2022

  1 star
  This company advertises one price but adds a lot of charges to deceive the customer. It is wrong for BBB to give this company an A+ rating.

• Review fromjoseph t

  Date: 07/07/2022

  1 star
  never got part of order guess not enough money spent

• Review fromDonna R

  Date: 06/22/2022

  1 star
  This company is a RIPOFF. The industry standard for number of checks per box is 200. This company only provides 100 checks per box. Then they charge you $8.95 "handling" for each box. The only way you know there's 100, not 200 checks per box, is to read through the damn FAQs page. This is not only deceitful, but unethical. After reading through all the complaints to the BBB my question is, "Why do you continue to allow them to be rated and use the BBB logo on their website?

• Review fromKaren K

  Date: 06/22/2022

  1 star
  This company added costs that were not requested, ending up with twice the amount of a previous order, provided no confirmation or tracking info, have said that I should receive my checks "anytime" and has given me different information every time I called. This last time, the customer service lady hung up on me when I was trying to understand the added costs. I would caution buyers to verify every detail before committing to purchase checks from this company.

• Review fromGary L

  Date: 06/02/2022

  1 star
  Checks arrived misprinted with a missing digit. 4 emails to Customer Service---and no response over 2 weeks. A second call to customer service finally brought a human to the line, only to learn that the order number I had was "too old" and could not be brought up in their system. Too old? From just 47 days prior? Really? Take note: they are very skilled at excuses and very bad at helping to resolve an issue which they themselves created. They worked off my submitted (and valid!) check. My bank discovered their error in printing and alerted me. I have more than 4 hours of my time involved in trying to resolve what should be an obvious error on their side, the very type of thing that a prudent company would take care of with speed and ease. Even my banker has cautioned about the number of problems he learns of from "a few bad firms".

• Review fromGene C

  Date: 05/06/2022

  1 star
  I paid for one day shipping which was about $30.00 and have waited three weeks later and have yet to get my checks. I called and customer service said I did not pay for "plant rush" and they are in the mail today. Which is a lie. I have went to the post office everyday and I have got is my deposit slips and stamp. I called and said cancel the order and they said no the checks will be here today which was a complete lie. I ordered checks direct from my bank. I do not know how the are an A+ ratine with 1.29 stars. Wow BBB must be just a incompetent.