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Business Profile

Check Printing

Direct to Consumer

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Direct to Consumer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct to Consumer has 19 locations, listed below.

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    Customer Complaints Summary

    • 50 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 25, 2024, I sent a check for $32.81 with an order for new checks to Checks Unlimited. Soon afterward, I received a notice by e-mail indicating that I had included insufficient payment. I then called Checks Unlimited and asked to have the order canceled. The order was canceled and I never received a refund.Later, I received a statement from my credit union indicating that the check I sent to Checks Unlimited had cleared. I have sent two letters to Checks Unlimited requesting a refund of $32.81, including a copy of the front and back of the cleared check.They have ignored my requests..

      Business Response

      Date: 12/30/2024

      I would like to take this opportunity to thank you for advising that you have not received your refund.

      I am working to resolve this matter and will email with an update as soon as possible. I sincerely apologize for the delay and miscommunication on our part.

      I apologize for any inconvenience this issue may have caused you.
      Sincerely,

      ********* *********
      Direct Checks Unlimited ***********


    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reordered checks.I was given the amount they would deduct from my checking account ********* bank statement shows $81.00.I called there phone number. I was told there are shipping, processing, and other fees added.That information was not disclosed when I ordered.

      Business Response

      Date: 06/24/2024

      I would like to take this opportunity to thank you for ordering from Checks Unlimited. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company handled your order. I can assure you we are constantly evaluating our processes. 

      Concerning your recent dispute of order total, our records indicate that the amount charged was $84.30. A refund for the total amount of $84.30 was submitted. Please allow 7-10 business days for processing.

      I apologize for any inconvenience this misunderstanding may have caused you.

      Sincerely,

      *************************************
      Direct Checks Unlimited Sales, Inc.

    • Initial Complaint

      Date:06/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company falsely advertises it's prices. Do not order from them! Who knows how much they will charge you! Once you submit payment, they add on an additional handling charge on the payment confirmation page that didn't exist before and wasn't in the previous total. In my case, they charged me almost 50% more than I was expecting. You are better off dealing with an honest company. Now I'm wondering if I'm even going to get anything from them at all.

      Business Response

      Date: 06/17/2024

      Contacted customer directly left message to return call. 

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17th, 2023, I was told by *** that a check for $60.85 was sent to shut down plant in ** even though it was address on re-order form. I was told check would be destroyed. It was cashed. On 4/24/24, *** told me I would be credited only $53.10 immediately. On 5/21/24, ******** told me it would be immediately put through again. I did receive a letter dated 4/25/24 stating a credit of $53.34 was due but still haven't received it.

      Business Response

      Date: 06/13/2024

      Contacted customer directly to communicate investigation on payment due to customer.  

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered checks from Style Checks. The total at check out was $37.98. Bank account was debited for *****. I called Styles checks to dispute the charge and was told fees were added for shipping, which stated was free when I order, was charged a handling fee along with other charges. They said the order had already shipped and that it could not be canceled. The only option was to return the checks when I received them.

      Business Response

      Date: 05/14/2024

      I would like to take this opportunity to thank you for ordering from Styles Checks.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly evaluating our processes.


      After investigating this matter, I would like to explain that the total of $37.98 was the subtotal prior to checkout for your online order. As a courtesy, a refund in the amount of $32.71 will be issued to the credit card used at the time of sale.  Please allow up to 10 business days for processing.


      I apologize for any inconvenience this misunderstanding may have caused you. 

      Sincerely,

      *************************************
      Direct Checks Unlimited Sales, Inc.

      Customer Answer

      Date: 05/16/2024

       I am rejecting this response because:

      When I tried to call the number  a second time the number on the bank statement provided directed me to a *********** *** hotline.  Assuming I had been scammed I closed the account which the ******************** had been printed.  Opening a new account has left me with no access to my money for days.   A refund to that account will do me no good as it will just be returned to the sender.  I would like a FULL refund via check by mail.  It is only fair considering the hassle I have went through.  Furthermore I find it deceitful to be quoted one price at check out and have fine print and boxes checked after your card info is entered in only to pay twice what was quoted.  BAD BUSINESS!!!

      Business Response

      Date: 05/16/2024

      Thank you for your prompt response.

      I attempted to call you directly so we can partner to resolve this issue. The phone was answered and was disconnected upon answer. 

      Our records indicated that a credit card was used for purchase, $32.71 is already being processed back to the credit card, and a refund of $37.68 will be processed in the next 7-10 business days. 

      I apologize for any inconvenience this misunderstanding may have caused you.  

      Sincerely,

      *************************************
      Direct Checks Unlimited Sales, Inc.

      Customer Answer

      Date: 05/21/2024

      They have now taken ***** back out of our checking! Please refund again like you stated you would.

      Business Response

      Date: 06/13/2024

      I would like to take this opportunity to thank you for ordering from Styles Checks. Thank you for explaining the additional charge to your account. 

      $37.98 will be refunded in the next 7 to 10 business days.

      I apologize for any inconvenience this may have caused you.  

      Sincerely,

      *************************************
      Direct Checks Unlimited ****** ****

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October I ordered some checks to be printed and then realized I didnt need them so tried to get the order canceled before printing. Didnt happen talked to a representative and they canceled the order, told me to send checks back which I did. Got a letter saying a refund would be sent 10/20/23. Have talked to several people since and still havent received refund for *****

      Business Response

      Date: 02/28/2024

      Contacting *********************** directly.

    • Initial Complaint

      Date:01/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent an order in for four boxes of checks in September 2023. I only received two boxes. I called them several times ( 4 ) about the money owed back to me in total $30.53 They keep giving me different excuses and tell me the amount will either be credited back to my checking account or sent back to me in the mail. Ive talked to customer service and the billing department without any real results

      Business Response

      Date: 01/15/2024

      I would like to take this opportunity to thank you for advising that you have not received your refund.

      Our records indicate that a refund was issued via check and mailed to you on 12.20.2023. I did leave message for you with my direct number to call at your earliest convenience so we can resolve this matter. 

      I apologize for any inconvenience this issue may have caused you. 

      Sincerely,

      *************************************
      Direct Checks Unlimited Sales, Inc

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 4th I purchased a new vehicle. I wanted to make a down payment of $7000. when I realized that I was out of checks. I went online and ordered more from the company I had previously used. It was a Friday and I needed the checks by Tuesday the 8th. I paid for two day shipping. I did not order any special type, lettering, or insurance. I only wanted two boxes as checks seem to be not used much anymore. I was figuring paying about $30. I did not receive the checks in two days, I did not receive the checks in a week. I ended up getting special permission from my bank for a one time transaction to make the down payment on the vehicle. No bill came with the checks when they arrived. Not much of anything came with the checks. They were in two manila envelopes. When I received the credit card statement from where I paid for the checks I was shocked! I would have immediately returned them but needed to pay first of the month bills with them. Even if I don't get some of my money back, this was scalping. Checks way over priced.

      Business Response

      Date: 10/03/2023

      I would like to take this opportunity to thank you for ordering from Checks Unlimited.  We are committed to providing the highest quality customer service.  Thank you for explaining your dissatisfaction with how our company handled your order.  I can assure you we are constantly evaluating our processes.

      After investigating this matter, we have processed a refund in the amount of $78.16.  Please do allow **** business days for the refund to process.

      I apologize for any inconvenience this misunderstanding may have caused you. 

      Sincerely,

      *************************************
      Direct Checks Unlimited Sales, Inc.

    • Initial Complaint

      Date:08/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8-24-23 Direct Checks Unlimited debited $52.64 from my checking account. I have NEVER placed an order with this company and have never authorized this company to debit my account for any amount. I want the money put back into my account and for this ********************** to have no further contact with my bank. IT IS A BOGUS CHARGE. NEVER USED OR ORDERED FROM THIS COMPANY IN MY LIFE!!

      Business Response

      Date: 08/28/2023

      Contacted the customer directly to resolve. 

       

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was purchasing checks online at this website and as I was clicking the "Pay Now" button a charge for $6.50 in "Handling Fees" appeared on the receipt. I wasn't able to catch it before it went through. There was no warning or alert that a handling fee of this size was to be added at the end. This is slimy business practice and predatory in nature.

      Business Response

      Date: 08/22/2023

      I would like to take this opportunity to thank you for ordering from Checks.com. We are committed to providing the highest quality customer service. Thank you for explaining your dissatisfaction with how our company managed your order. I can assure you we are constantly evaluating our processes.

      After investigating this matter, I would like to advise that a refund in the amount of $6.50 has been requested and should refunded to the credit card that was used to process the order in the next **** business days. 

      I apologize for any inconvenience this misunderstanding may have caused.

      Sincerely,

      *************************************
      Direct Checks Unlimited ****** ****

      Customer Answer

      Date: 08/22/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Direct to Consumer is BBB Accredited.

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