Complaints

This profile includes complaints for Direct to Consumer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Direct to Consumer

  Philadelphia, PA 19176

  
• 

  Direct to Consumer

  P.O.Box 645601 Cincinnati, OH 45264

• 

  Direct to Consumer

  1180 Church Rd Lansdale, PA 19446-3976

  
• 

  Direct to Consumer

  P.O.Box 645601 Cincinnati, OH 45264

• 

  Direct to Consumer

  P.O.Box 645601 Cincinnati, OH 45264

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, what are checks from checks.com back in September. The total is $12.25. Yesterday January 6 I received a notice about eight outstanding charge of $30 that I never paid and they were threatening to call the collections agency.. I threw out the notice because I feel like this is a scam. This is unacceptable. This business should not be in business.

  Customer Answer

  Date: 01/09/2023

  On the 7th of January I received notice form check.com stating that they will send my 

  information to the collection center for  a miss payment. Ive Never missed anything before They are

  threatening me 

  Business Response

  Date: 02/02/2023

  I would like to take this opportunity to thank you for ordering from checkc.com, we are committed to providing the highest quality customer service. We do value our customers and your feedback.
  
  After investigating this matter, I would like to explain that you do not have any balance due.
  I apologize for any inconvenience this has caused you and hope for a future opportunity to serve your account.
  
  Sincerely,
  *************************************
  Direct Checks Unlimited ****** ****

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Business Checks. I received a notice that the checks were delivered. However, the delivery was on a Saturday "in or at mailbox" ********** is closed Saturdays and there is no external mailbox. I contacted *** who said the delivery was completed by ***** **** tole me to contact the shipper. After multiple attempts to reach Check Unlimited, I received not a single reply. These are business checks with secure banking information on them. Shipping was not free and I believe an delivery of checks should require a signature upon delivery. I do not know if Checks Unlimited can locate the missing checks or will send a replacement order since they do not reply. I have since ordered from another company and am seeking a full refund including shipping

  Business Response

  Date: 08/20/2022

  Thank you for letting us know of this issue. We see that ********************** order was undeliverable by the ***** They are returning it to us and we will securely destroy it.

  We have refunded ********************** payment of $110.71. We apologize for this inconvenience.

  Postal service tracking ID: 
  **************************

  Tracking Number: 92612904850782551042618537
  Your item was returned to the sender on August 19, 2022 at 9:54 am in ******************** because the addressee was not known at the delivery address noted on the package.
  USPS Tracking Plus Available 
  Status
  Addressee Unknown
  August 19, 2022 at 9:54 am
  BROOKLYN, ** 11229 
  
  

  Customer Answer

  Date: 08/23/2022

   I am rejecting this response because: I have not received the refund. Since the business did not respond to my messages until the BBB became involved, I will wait to see if they do in fact issue a refund before making further judgements. I am still a bit confused as to why the original tracking stated Delivered at or near mail box and business now state package was undeliverable? 
  
  
  

  Business Response

  Date: 08/29/2022

  Sir,we are addressing your points below:
  
  1.) I have not received the refund. 
  Refund was expedited. It was requested on 8/20. Refund was processed this morning 8/29. A refund file will be sent to the bank and the bank will pull the file in per their schedule (daily, weekly).

  
  2.) I am still a bit confused as to why the original tracking stated Delivered at or near mail box and business now state package was undeliverable? 
  *** handed off to **** for the final step of the delivery.

  
  **** tracking number: 92612904850782551042618537

  
  *** tracking number: 1ZX07299YW01111650

  
  The *** website updated to show the package was Not delivered, and is being returned to sender.

  The returned package was received and securely destroyed this morning with the following comments:
  ----- 08/29/2022-----
  Order returned & destroyed; Unable to forward

  3.) Since the business did not respond to my messages until the BBB became involved, I will wait to see if they do in fact issue a refund before making further judgements. 

  Phone number on the order: no calls recorded from this number
  Email listed on this order: No emails in salesforce received
  
  
  We apologize for this inconvenience.

  
  

• Initial Complaint

  Date:07/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks and when I received them had missing information onthem. I called . They corrected their error . I asked if I would be charged again and they said no. When I received my credit card statement they had chared me double.

  Business Response

  Date: 07/25/2022

                 Our A/R team thoroughly researched this complaint. They found that we only charged ************ credit card one time. The charge was on the original order on 6/6/22. The corrected reprint on 6/22/22 was at no-charge as promised.

    

   

  We apologize for any misunderstanding.

  Customer Answer

  Date: 07/26/2022

   I am rejecting this response because:
  
  Although they charged me only once.  They charged me twice the amount and removed my order from the internet so that I cannot access it.  There is no way I would order checks for $93 on a fixed income.  That's why I ordered from them, to save money. ****** learned. But not happy. Thank you.
  

• Initial Complaint

  Date:06/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is Art ******* I took Checks' offer for printed checks. I completed the questionnaire and all Bank Information listing ******* Bank in *******, ********. They sent me some documents that were written against *********** I'd have difficulty locating their paperwork, but, I don't have a account there. When I received the order, I was frustrated and, due to my AADD and being w/o a stable residence, I didn't have access to respond beyond a call I made expressing my dissatisfaction. They have asserted that I have used and refused to pay, but their product is so worthless it wasn't worth the time. I need to state that thehad no issues with sending a credit report complaint on my payment delinquency. It is my assertion that I am not responsible for Checks' poor assurance of quality, their lack of proofing nor their submission of documents that don't reflect my basic document requests.

  Business Response

  Date: 07/20/2022

  We apologize for any inconvenience Mr. ****** experienced. 
  Mr. ****** doesnt owe anything. We cleared the unpaid balance.
  He has not been reported to any collection agencies.
  

  
  

• Initial Complaint

  Date:05/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks from them on 5/3/2022. They stated the cost would be $54.89 and I was charged $70 on my credit card. When I called to ask about the extra charges they seemed to not know exactly what was ordered and could give an itemized receipt when requested. They left the surprise charges and have refused to make it right. They have committed fraud by adding surprise charges, not honoring coupon codes, adding services after I removed them, and refusing to make it right. They don't send receipts after orders so I don't have a paper trail. I think they do this on purpose.

  Business Response

  Date: 08/04/2022

  In researching Mr. ***** internet order, I see it was resolved by refunding two amounts, totaling his original cost.

  On the web, the order cost is broken down for the customer before they choose their payment method. (I just sent ************ an invoice of this order.)

   

  • Comments placed on the order on 5/10  indicate that ************ forgot to use his discount code, so when he called customer service, we refunded that amount.
  • Next, on June 17^th, the remaining amount of Mr. ***** cost was refunded.