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Business Profile

Logistics

Starway Logistic LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 18 my 1965 ******* was delivered with damage that happened because the driver was not paying attention and incorrect tie-down procedures. Shipper /driver refuse to repair my car. repair estimator took pics and evaluated damage to the tune of appx. $9,300.00. The driver admitted his mistake upon arrival and tried to pay partial repairs which I did not accept. I paid **** ***** $350.00 who I thought was part of Starway Logistics but later on discover he brokered the deal. I contacted a starway employee and she said Starway has SEVERAL claims that they just ignore until complaintants just go away. They dont pay claims. My car is completely inoperable until serious repairs to the suspension brackets and ? are repaired. I'm very angry with these irresponsible people.

    Customer Answer

    Date: 08/25/2023

    I HAVE SO MUCH MORE INFO RE: THESE GUYS AND HOW THEY OPERATE.

    MY CLAIM #*******

    I HAD TO CALL *********** PD FOR PROTECTION FROM THE TRUCK DRIVER AS HE WAS TRYING TO INTIMIDATE/THREATEN ME UPON DELIVERY

    FATIMA (THERE INS. ADJUSTER) TOLD ME "THEY WILL NOT RESPOND-THEY JUST WAIT AND LET CLAIMS JUST GO AWAY AND SHE HAS APPX 9 OPEN CLAIMS CURRENTLY"

    IM NOT RICH WHAT SO EVER, I PURCHASED OUR DREAM CAR IN EXLNT COND AND RECEIVED A USELESS, UN-DRIVEABLE $27,750.00 GARAGE ART!

    NOT EVEN SAFE TO MOVE ON MY FRIGGIN DRIVEWAY!

    ********************* 25 AUG. 2023

Starway Logistic LLC is NOT a BBB Accredited Business.

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