Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Giant Eagle Inc

  700 Cranberry Woods Dr Cranberry Township, PA 16066

  
• 

  Giant Eagle Inc

  14650 Snow Rd Brookpark, OH 44142-2461

• 

  Giant Eagle Inc

  13820 Lorain Ave Cleveland, OH 44111-3428

• 

  Giant Eagle Inc

  7400 Broadview Rd Cleveland, OH 44134-5757

• 

  Giant Eagle Inc

  34700 Vine St Willowick, OH 44095-5120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ****** gift card in December for25 dollars with several other cards . $35 Amazon card got misplaced. I contacted giant eagle and explained situation they called me back and gave me amazons number. I feel like Im being pushed back and forth and would like this resolved. Card number is **************** purchased on 12/8/24 at 4:09pm

  Business Response

  Date: 02/12/2025

  February 12, 2025
  

  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Ms. *** ****** regarding a lost gift
  card. We contacted our card service vendor who confirmed the gift card was redeemed on
  January 3, 2025 and they are unable to refund or replace it at this time.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the WetGo Unlimited Car Wash subscription service and its **** tag policy. I have been a subscriber to WetGos unlimited car wash service, and after reviewing the terms, I noticed a discrepancy between the stated terms and the enforcement of those terms.The WetGo Unlimited Car Wash programs terms of service state that the **** tag will be affixed to the windshield of my vehicle. However, the word will does not imply a mandatory, permanent attachment, and I believe this leaves room for flexibility in how the tag can be used. Despite this, I have been informed that the **** tag must be permanently attached to the windshield, which I find contradictory to the wording in the terms.I have attempted to resolve this issue with ****** customer service and with ***** *********, WetGos Senior Specialist. Unfortunately, I have not received a satisfactory resolution, and the explanation provided does not adequately address the inconsistency in the terms.I am seeking a resolution that would allow me to use the **** tag without permanently affixing it to my windshield, as I believe this is in line with the programs terms.I would appreciate any assistance in helping facilitate a resolution to this matter.

  Customer Answer

  Date: 02/03/2025

  Ayden Six <***************************>
  Feb 1, 2025, 2:50 AM (2 days ago)
  to me
  
  Issue was resolved 

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor sent me prescriptions for sibxone to giant eagle pharmacy on ****** ave. Came to pick them up told me they wasn't ready and give them 30 minutes. 30 minutes after shopping in a store I did not want shop at because of how expensive they are. They then tell me they do not have enough and can't give me any. I said I haven't had any and have to work tomorrow can you do a partial fill for what they do have. Nope can't do that when rite aid ******* and ********* have all did that. Because this is a medicine to help with addiction. They proceeded to tell me to come back the next day after 2pm I come at 310pm and still not ready I am now on day 2 of being sick got sent home early from work for snot dripping on customers food from not having my subxone. And I spent 50+$ in there while waiting which I wouldn't have spent a ***** since they lied about having my medicine ready. So 50$ and hours of my time wasted. For them to laugh and think it's funny or a joke.

  Business Response

  Date: 01/30/2025

  ************************************************************************* ************ ***********************************************************************
  January 30, 2025
  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID ********

  
  This is a follow up letter in response to a patients concern expressed on 01/25/2025 regarding a recent
  pharmacy interaction.
  We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
  the patient was contacted by phone regarding her experience with her pharmacy interaction.
  Sincerely,
  Giant Eagle******

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giant Eagle *********** charges for curbside order then cant fulfill it on time-doesnt notify customer until the very time their order is ready. When my wife calls she is told the order has already been charged when she asks for a refund and cancellation. The ** employee ****** says she has to email them on MONDAY which is 2 days after the end rest should be picked up to REQUEST A REFUND.This is the fifth time we have had an issue with this store and it needs to stop. BBB will get a response stating ** has solved this issue with the customer but they have not!

  Business Response

  Date: 01/21/2025

  January 21, 2025
  Better Business Bureau
  ****************************
  ******************
  RE: Complaint ID: ********
  

   

  This letter is in response to the complaint submitted by Mr. ***** ****** regarding a recent
  curbside order. We have reached out directly to Mr. ****** to resolve this matter.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a prescription at this location that I believed was questionable and I was not comfortable with using it. It even said in the safety documents that I got with the medication from the pharmacy,not to use it if it looked a certain way. I brought my concerns to the pharmacist manager in a phone call and was told they would not exchange the medication.And that I would have to send it back to the manufacturer. I disagreed with the pharmacist about returning the medication to the manufacturer and was rudely hung up on. The pharmacist manager didnt even suggest that I bring the medication in for him to inspect. So I contacted the manufacturer and was told I could not send it back to them, and that it was OK to return and they would contact the pharmacy with return instructions for them to return the medication. I contacted the manufacturer two days later, and was told that they did talk to the pharmacy and inform them. I contacted the pharmacy Manager after speaking to the manufacturer, and was told this all had to go through giant eagle corporate. I informed him that I needed this medication within four ******* now I am waiting to find out if I am going to be made whole. The pharmacy was not helpful at all and now I am left waiting and worrying to find out what will happen. The pharmacist Manager did not seem concerned at all that I may have to go without my medication. He is very rude.

  Business Response

  Date: 01/20/2025

  Thank you.

  Customer Answer

  Date: 01/21/2025

  
  *************************
  Sat, Jan 18, 12:24 PM (3 days ago)
  to me
  
  My complaint with giant eagle has been resolved. They have exchanged the item I complained about.
  

  
  

   

  Thanks,******* Johnson 

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your alliance staff members are rude and I have not said anything til now but I have an otc card for healthy foods I also have an ebt card I tried to use my otc card for healthy food and then pay remaining balance with ebt now they say ou have to run ebt card then otc card so I can't use my otc card because my ebt balance will pay for everything alliance store is the only store that does this I have always used giant eagle and considered it a local place to support I will no longer be supporting giant eagle I even tried to call customer service and got hung up on I feel like I'm being taken advantage of

  Business Response

  Date: 01/03/2025

  RE: Complaint ID: ********

   

  This letter is in response to the complaint submitted by Ms. ****** ******* regarding the use of her EBT and OTC cards for a recent transaction. We have reached out directly to Ms. ******* to resolve this matter.If you have any questions, please feel free to contact me.Very truly yours,Giant Eagle

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ***** gift card I was trying to use online. The total did not show the price minus *****.When I spoke with *** she promised me and made me feel unsympathetic, in every way shape or form . It was the tone I was left with.When the delivery was supposed to happen, they called me because it was not the right amount..What I have to do is go to a local store to pick up by myself, which to most people is not a big deal. I have a condition that when I walk I have to urinate very bad. I am on disability and cant physically work because of the situation.I want them to apply a 100 gift card for their problem

  Business Response

  Date: 01/05/2025

  This letter is in response to the complaint submitted by ***** ******* regarding an online order
  involving a Giant Eagle Gift Card.
  Mr. *******

  placed an online grocery order on 12/30/24 and wished to use a $50.00 Giant Eagle
  Gift Card, with the remaining balance charged to a ****** account. Mr. ******* called our
  Customer *************** to inquire the temporary hold charge placed on his ****** account.
  Our Customer *************** attempted to tell Mr. ******* that it was a temporary hold and
  would not be charged until the order was shopped/processed when Mr. ******* abruptly ended
  the call. ****** places a hold on the bank account associated with the purchase of the entire
  purchase until payment is finalized after store has completed the transaction. We apologize for
  any inconvenience.
  Very truly yours,
  Giant Eagle, Inc

  Customer Answer

  Date: 01/06/2025

   

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  

   

  ***** *******

  this is from their personal response  and what they did tell me

  that it was a temporary hold and 

  would not be charged until the order was shopped/processing

  which means the should have been *****

                                                            ****** gift card 

                                                             ***** total after gift card

  the actual total from the cashier told me was ***** not ***** . 

  it was not what your system said was. 

  I've  been a store manager most my life , this is definitely the worst experience i have ever been part of. 

  they were basically talking down to me like it it was my fault. a great store manager should have called the  day of the delivery to make sure it was done correctly.

  at 53 i am on personal disability , which in short  means the more i walk the more i urinate, badly . this is the only reason i cant take a walk, or even walk into a retail store and shop. 

  luckily when i spoke with ***** the store manager of your ******************* , the incompetence i received, i gave him my list and he went ang got everything, he even offered to assist  in me taking the items from the car

  i did hang up on you guys i don't apologize for that .

   a great member of any management staff , should have fllesed 

   

  based on my . 

   

  this is from  their response 100%

  This letter is in response to the complaint submitted by ***** ******* regarding an online order 
  involving a Giant Eagle Gift Card. 
  Mr. ******* placed an online grocery order on 12/30/24 and wished to use a $50.00 Giant Eagle 
  Gift Card, with the remaining balance charged to a ****** account. Mr. ******* called our 
  Customer *************** to inquire the temporary hold charge placed on his ****** account. 
  Our Customer *************** attempted to tell Mr. ******* that it was a temporary hold and 
  would not be charged until the order was shopped/processed when Mr. ******* abruptly ended 
  the call. ****** places a hold on the bank account associated with the purchase of the entire 
  purchase until payment is finalized after store has completed the transaction. We apologize for 
  any inconvenience. 
  Very truly yours, 
  Giant Eagle, Inc.

   

  ADDITIONAL INFORMATION:

  I just wanted to add that I still need the $100.00 gift card for the
  service I got.
  
  Thank You
  ***** *******

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Advantagepay system through Giant Eagle that in return from auto debiting your account, you get a reduction in the price of fuel. On 12/21 I make two separate transactions from Giant Eagle for $109.93 and at Get Go Gas for $40. Funds were in my checking account and available to cover these transactions and I was under the believe this system worked like a debit card. On 12/26 I was send notice from My Perks Pay Support that my payment did not go through. I was confused by this as the funds were in my account when the transactions were made, replied back to their email asking for further explanation. On Sunday 12/29 I followed up and had not heard anything back, on Monday 12/30 I got a reply back from a company called Spire telling me to call this company called Check **** for assistance with Payment. I called this Check Redi and they read off the charges and only help or explanation offered was to go to their payment page to make payment on the account. On 12/31 I saw 4 unsuccessful attempts were made to debit money from my checking account without prior notice. I called my bank and got the vendor info with 2 being the Giant Eagle charges and 2 being separate $50 per transaction charges for the failed debits for Check Redi. Since it just happened this morning, I'm not sure if there will additional charges as well. So now my ****** charge they are telling me has ballooned up to ****** at least. Had I just used my debit card that day, none of this would occured. This sounds like predatory business practices in an attempt to extort hard working PA citizens from their hard earned money to save a few cents off a gallon of gas. This needs to be investigated and stopped ASAP before someone else get's ripped off.

  Business Response

  Date: 01/03/2025

   

  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Mr. *** ******** regarding recent
  transactions using the MyPerks Pay program. Mr. ******** completed two transactions using
  MyPerks Pay. If there are any questions about the program or specific transactions, please
  contact our ************* Team at ************** for additional support.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  
  

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered salmon for delivery on 12/29/24. Upon delivery I cooked the salmon and when my husband and I was eating it we found small bones throughout. Wasnt edible and had to be discarded. Called giant eagle and no one really seemed to care about this issue. Quality of food has really gone down here but their prices sure have not. Attached is a screenshots of the order and and receipt since it was placed online order and not in person.

  Business Response

  Date: 12/30/2024

  Good Morning - The consumer can reach our ************* team directly at ************** (Monday - Friday 8:00am - 8:00pm) in order to file a product complaint.  Thank you.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 months ago I founded plastic in 2 bottles of Giant eagle 24 pk water took back 2 cases of it at transportation blv Cleveland **** request to see the manager. The store manager gave me another 2 cases 24 pk = 48 bottles. Like I always buy when I go. Two weeks ago my doctor said I have a bacteria infection gave me antibotic Now I have to go back to doctor because of this today. He said it came from containated water. I throught nothing of it intill today I open a bottle of water drank almost half spit it out it smelled like rotten eggs I looked at the bottle the bottom of it is white the bottle is cloudy. I been drinking bad giant eagle water I guess for years oh my goodness. I am so upset.

  Business Response

  Date: 12/26/2024

  We would like to thank the consumer for alerting us to her concerns.  Please advise the consumer to reach out to our ************* team directly at ************** (Monday - Friday 8:00am - 8:00pm) to open a case regarding her incident.  Thank you.