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Business Profile

Windows

Window Depot of Youngstown, OH
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/04/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Window depot fraudulently represented a replacement entrance door, as a promotional financing opportunity that approved me for a zero down, zero interest, and zero payment for 12 months, to begin when job was complete. I chose window depot, despite having identical financing terms from west shore home and lowes. The job was promised as a 1 day job, and the specifications of the entrance door were listed on the contract, which included milled replacement trim on the inside. Their idea of milled trim is a 1 by 6 board improperly installed by not having 45 degree angles at both top corners. They didn't install the supplemental trim to surround the 1 by 6 board, that was supposed to make it look like milled trim. They did not finish putting trim over the luxury vinyl flooring which is separated from the bottom of the door. The trim is full of nails that need to be covered up by paint. They said they would return to complete this, so I signed their paper as they left my house. This was a Friday. By Monday I am being told that a project completion certificate has been sent to the financing company, service finance, owned by ***********. When I contacted service finance, ( see separate complaint) I was told they are releasing payment to window world, despite my objection. They also told me that the promotional period ends in 3 months, not 12 months, and that interest would begin to accrue at *****% at the conclusion of 3 months. I was scammed by both. The shoddy work on the incomplete, indoor trim can be seen in photos. The woman on the phone at window depotneeds to stop arguing with customers, raising blood pressure, and agitating a very disappointed customer that will never do business with them again.

    Business Response

    Date: 02/07/2025

    Attached

    Customer Answer

    Date: 02/07/2025

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, pending the loan papers from service finance with the 12 month deferred interest and payment, to commence when the installation has been completed.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I remain concerned due to prior deceit from this company and will remain vigilant. 

    Regards,

    ****** **********

     

     

Window Depot of Youngstown, OH is BBB Accredited.

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