Reviews

This profile includes reviews for Orthopedic & Neurological Consultants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Orthopedic & Neurological Consultants, Inc. has 8 locations, listed below.

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  Orthopedic & Neurological Consultants, Inc.

  70 S Cleveland Ave Westerville, OH 43081-1397

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  Orthopedic & Neurological Consultants, Inc.

  5040 Forest Dr Ste 300 New Albany, OH 43054-8166

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  Orthopedic & Neurological Consultants, Inc.

  1240 Hill Rd N Pickerington, OH 43147-8984

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  Orthopedic & Neurological Consultants, Inc.

  6770 Avery Muirfield Dr Dublin, OH 43017-1241

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  Orthopedic & Neurological Consultants, Inc.

  1313 Olentangy River Rd Columbus, OH 43212-3120

Review Details

• Review fromJob H

  Date: 06/03/2024

  1 star

  Job H

  Date: 06/03/2024

  Customer beware! The lack of due diligence provided by Dr ***** office is extremely frustrating. OrthoNeuro put me through 5 different doctors visits, only to call me 2 business days before the surgery to say that insurance would not be covering the surgery and that I needed to pay out of pocket. I understand they have no control over insurance coverage, however understanding this to be the case prior to spending 10+ hours in doctors offices and missing work seems reasonable. As an uneducated consumer, I was relying on the expertise and guidance of professionals to help navigate this process. In my opinion, the ball was severely dropped with no consideration as to the impact this would have on my life. They don’t care about the inconvenience and lost wages to their consumer base, as they were able to bill my insurance company for the diagnostic work that was completed regardless of whether the surgery was actually performed.

  Orthopedic & Neurological Consultants, Inc.

  Date: 06/14/2024

  We apologize for any confusion incurred due to the patient’s level of coverage/benefits with this particular insurance plan. As standard practice, we do verify eligibility for all patients, which tells us if the patient has coverage. There was no issue with this patient’s eligibility and OrthoNeuro is in network with the plan, USHealthGroup which is part of UHC. Details of benefits are not shared at the time of insurance verification. We would not know what any insurance covers on a visit or the patient’s portion of the charges until we receive the Explanation of Benefits from the insurance. This is the norm in the healthcare industry. While we can verify eligibility, verification of specific benefits occurs if a service, such as a surgery, needs precertification. We requested precertification when surgery was scheduled and at that time, we were advised by the plan that the patient does not have surgical coverage. In general, knowledge of a patient’s level of coverage/benefits rests with the patient. In this case, we have no firsthand knowledge if the patient’s broker explained the type of limited coverage when the patient purchased this insurance plan. However, unfortunately, no matter where this patient might go for care, any surgery would be his own out of pocket expense due to the plan’s level of service. He does have coverage for office visits and x-rays and one MRI which were services provided to him. While we understand the patient’s concerns and frustration and confusion with his plan, in the normal course of doing business, best business protocols were followed by the practice at each step of the process.