We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Orthopedic Surgeon

Orthopedic & Neurological Consultants, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Orthopedic & Neurological Consultants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Orthopedic & Neurological Consultants, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was to get a back surgery but was canceled. I got medical equipment for after surgery but was never told the cost.

      Customer Answer

      Date: 11/06/2024


      '***** *****' via Dispute Resolution - Shared Inbox <**********************************************************************************************>
      Attachments
      2:51 PM (1 hour ago)
      to ********************************************************************************************

      Hipaa.

       

      ***** *****
      Relationship Sales Specialist
      NMLS ID: ******
      Phone: ************
      Fax: ************
      **************************************************

      The ************************

      **************
      ***************************************>
      GW5C48
      ******************-4048

      **************

       

      Business Response

      Date: 11/14/2024

      We spoke to the patient today and he will return the item for a full refund. 

      Thank you.

    • Initial Complaint

      Date:12/06/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and spoke to scheduling on 8/31/22 about my ankle. I had fallen in my garage when my ankle gave out and I was concerned I broke it. I explained to the scheduling manager that I didn't have insurance and needed to know the cost before I came in. She told me the cost of the visit including x-rays would be $225. I had two witnesses to this conversation as I had her on speaker. My neighbor who was a nurse had come down to check on me because my husband was out of state at the time. My daughter was also there. I scheduled the appointment that day and went in and had the x-rays done. I paid the $225 at time of service. After the service, they are trying to bill me an additional $87.00. They are now claiming the $225 was a deposit on the visit which doesn't make sense and is not what they told me prior to scheduling. The billing breakdown doesn't make sense as to how they even came up with the total bill amount. There isn't one part of the service that makes up the additional cost that would explain it. They are just trying to take advantage of my situation and charge me extra for services that I already paid for. I would like them to honor the original quote of $225 as I was clearly told that was the total including the x-rays. When I tried to speak to billing, she claimed the scheduling manager would never tell me that. Again I have witnesses to the conversation. It is unbelievable how dishonest people are.

      Business Response

      Date: 01/10/2023

      We apologize for the confusion with the patient's account. 

      Upon research we noted that at the time of service no discount was taken on the services rendered. Two statement did go out before the error could be corrected. However, the discount was taken on 11/15/2022 and the patient does not have a balance.

      Again, we apologize and appreciate the patient's understanding and patience with us. Please let us know if you have any further questions. 

      ****** *****

      CAO

      OrthoNeuro 

      Customer Answer

      Date: 01/11/2023

      I accept the business's response to resolve this complaint.
      Regards,

      ***** *****

    • Initial Complaint

      Date:09/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Both myself and the US Army have been trying to get in contact with Suzan C. who is Dr. W secretary. I am not sure who is dropping the ball but I am being put in a very bad position due to the lack of communication. I am needing paperwork filled out so that I can have my Line of Duty paperwork for the Army completed so that I can have 100% coverage for follow on care for my injury. I at first was using my personal insurance but being that this injury occurred while on active duty orders, I don’t have to do that and pay copays out of pocket. I cannot keep waiting for a reply and continue without care as I feel I am getting worse instead of getting better. This is also affecting me financially. I need them to cooperate with the military so I can get taken care of.

      Business Response

      Date: 10/14/2022

      This patient has not been seen since the transition to OrthoAlliance. Her last date of service was 7/18/22. UNUM papers were received on 8/12/22 and they are scanned into her chart but we cannot see where they were sent to Medicopy who handles this type of paperwork. We also see no telephone communication where the patient called in but that technicality could be a part of our own transition to a new system. The text that is a part of the complaint appears to be directly to Suzan, the medical secretary, after her date of retirement. We are uncertain why the patient would text a staff member (former staff member). We have completed this paperwork and faxed it to UNUM at 800-447-8498. The patient was called with this update on 10-11-2022.

      Jackie P | Chief Administrative Officer
      OrthoNeuro
      For every motion in life.

      5040 Forest Drive, Suite 300, New Albany, OH 43054
      (O) 614-839-2114 | (M) 614-338-5453
      www.orthoneuro.com<http://www.orthoneuro.com/>

    Orthopedic & Neurological Consultants, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.