Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp

  3107 S 3rd St Louisville, KY 40214

• 

  Digital Forensics Corp.

  Albuquerque, NM 87120

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deals with sextortion. They claim they will get the blackmailers off of you if you pay them through phases. They made me sign and consent to the payments because I was under stress during the blackmailing service back in October of 2023. The proof of what they did on that day was the agent texting as me and sending a cease and desist to the blackmailers. Since then I’ve have still been paying them monthly almost 2 years later!

  Business Response

  Date: 02/25/2025

  Greetings, 
  
  We appreciate you reaching out regarding your concerns. After reviewing your case, including the services provided and the agreements you signed, we must respectfully decline your request for a refund.

  Our records indicate that the payment terms were clearly outlined and agreed upon both in writing and through a recorded voice authorization. Additionally, the services rendered were based on the plan you confirmed, and our team provided assistance as described in the agreement.

  If you have specific concerns about the charges or services rendered, we are happy to provide a breakdown for your reference. However, as the services were delivered in accordance with the agreement, no refund will be issued.

  Should you require further clarification, please let us know.

  Sincerely,

  Christopher P*****
  **********************************

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted the business on January 17, 2025. The payment schedule included a $750 to begin services that was paid on 1/17/25. I agreed to make three more payments of $289.62 due on the 17th of each month, for the next three months until the balance was fully paid on 4/17/25. The payments will be automatically debited from my credit card. According to the authorization form I signed, I was supposed to receive a Phase 1 report of my case within 30 days. During this time, I've been contacted multiple times by a supervisor to gauge my satisfaction. Every conversation has led to the same thing: empty promises that my case manager will call me back with an update. Every time I call my case manager is not available, has left for the day, too busy, and has not once returned my call. On January 31, 2025, the case manager texted me saying that Phase 1 is wrapping up and to call him to schedule a review. I called him later that day only to find out he's already left for the day. I left a message as I have countless times before. Have followed up and continue to get the runaround. He's busy. Will call me back. No attempt has been made by the case manager or the supervisor to rectify the situation. Just empty promises of, I've left a direct message to him, or I've left a message with no follow-thru whatsoever.

  Business Response

  Date: 02/13/2025

  Hello Neil, 
  
  Thank you for reaching out and sharing your concerns. We deeply regret any frustration or inconvenience you've experienced during this process, and we appreciate the opportunity to address your feedback. 
  
  After reviewing your case, including the scheduled call with Mark completed on 02/13/2025 at 3:15 p.m. which you had scheduled earlier in the week, it appears that the review was conducted within the 30-day timeframe outline in your agreement. Additionally, based on the information relayed during your conversation with Mark, it seems that you were satisfied with the content delivered and that it met your expectations. 
  
  That said, we understand how important timely communication is and sincerely apologize for the delays and lack of follow-through on callback from your case manager. This is not the level of service we strive to provide, and your feedback has been shared with our team. 
  
  If there are any specific concerns or issues with the service itself that you would like to discuss further, we'd be happy to schedule a call with our customer service team during the week of February 17th, 2025, to address them directly and work toward a resolution. Please feel free to reach out to my email directly. 
  
  Thank you for your patience and understanding as we work to improve your experience. 
  
  Best, 
  
  Christopher P*****
  **********************************

  Customer Answer

  Date: 02/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  **** ********
  
  
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had faced sextortion lately. I dealt with their service. Transaction was on January 20th around 1am in my time zone around 1500USD. I had to finance with 500CAD + tax as down payment and around 1300CAD over 8 months. I handed my Telegram to them as that's where the sextortion happened. Sadly, they weren't "able" to track the suspect down. I got the phase 1 report and it lacked the landing I had hoped for. They sent the supposed tracking link and kept trying to intimidate the supsect before blocking them. Sadly, the suspect didn't get a chance to view the link and the messages afterwards. Telegram screenshots on the report showed their messages sent but not read by the other end (the suspect). The conclusion highly suggested a phase 2. It shouldn't be by the lack of patience the group had with the suspect. I also tried to e-mail my case manager regarding the case as the suspect started talking to me on ******** threatening me to talk or they'll start leaking the video, no calls from them, no e-mails, no messages. No trace from them. I am over the 3 days of the refund policy yet the performance lacks the price tag so I would at least like to cut a few or the rest of my monthly financial invoices over the 8 months.

  Business Response

  Date: 02/06/2025

  Greetings ******, 
  
  Thank you for reaching out and sharing your concerns. We are sorry to hear that you were disappointed with the service provided. Given the nature of the work we do, we strive to assist our clients to the best of our ability, but as you know, results cannot be guaranteed. 
  
  That said, we take your feedback seriously and want to ensure that we address your concerns. We are reaching out to you to discuss your case further and see if we can come to a resolution based on what you have presented. 
  
  Please respond to the email that comes from my address listed below. 
  
  Best regards, 
  Chris P*****
  **********************************

  Customer Answer

  Date: 02/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****** ********
  
  
  

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Digital Forensics Corp to help with an issue I was having with being blackmailed. First of all, Freddie was extremely rude and talked to me like I was an idiot. They take advantage of individuals in a vulnerable situation. I hired them to stop an individual who was telling me they would come to the U.S. or kill themselves live on social media. When I spoke to Freddie about the case I mentioned multiple times that the phase 1 included going after the criminal and he said yes. Phase One actually only covered getting information about the individual and where they are located by getting their IP address. Additionally, I kept asking Freddie what constituted meeting phase 2, and he kept saying not to worry about that because I probably wouldn’t need it Come to find out what constitutes needing phase 2 is if the individual does not respond to the cease and desist. The entire thing is a scam and deceitful. If Freddie would’ve told me that that was the criteria for needing phase 2, I wouldn’t have even done phase one. He was purposely deceptive and would not tell me what criteria we need to be. Met to need phase 2 when repeatedly asked. The entire business is a scam. I would say that 99.99% of people go on to pay for phase 2, because how many criminals are going to actually respond to a cease and assist. They are purposely deceitful, lie about what is included in phase one, and withhold information about what criteria needed for phase 2.

  Business Response

  Date: 02/03/2025

  Dear ******

  
  Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and regret that you felt dissatisfied with our services.
  We would like to address the concerns you have raised:

  
  Clarification on Phase 1 and Phase 2 Services: Based on your conversations with our team, it was communicated multiple times that completing a Phase 1 Report is a prerequisite before offering any services included in Phase 2. This process is essential as it allows our team to verify the identity and location of the perpetrator, ensuring that any subsequent actions are both targeted and effective. These details were also outlined in the contract you signed prior to engaging our services.

  
  Communication Regarding Service Details: We are sorry if there was any confusion during your discussions with our representative, Freddie. Our intention is never to mislead or withhold information but to provide clear guidance on the steps involved in resolving such sensitive matters. We understand the distress these situations can cause, and we strive to handle them with the utmost care and professionalism.
  

  Refund Process: We processed a full refund for the service prior to your filing of this complaint, as part of our commitment to customer satisfaction. Additionally, the release form you signed includes specific terms regarding filing claims post-completion of the refund, which we kindly ask you to review.

  
  Our team has taken all necessary steps to bring a resolution to this matter, including the refund of your payment. It appears that despite our efforts, we have not met your expectations. If there is anything further, we can do to assist you or clarify any remaining concerns, please do not hesitate to reach out.

  
  We wish you the best moving forward and hope you find the support you need to resolve your situation.

  
  Sincerely,
  *********** *etrus

  **********************************

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *****
  
  
  
  
   

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

   

  The company said they refunded me for phase 1, which is incorrect.  Also, I continually asked Freddie what constituted needing phase 2, where I was told multiple times not to worry about that as most people don’t need it.  They purposely withhold information on what criteria needs to be met to need phase 2.  
  

  After learning that the criteria is the perpetrator does not respond to the cease and desist, makes them a dangerous person.  This is bull and nothing more than a tactic to get more money.  I would say more than 90% of perpetrators don’t respond, which makes what he told me a lie (most people don’t need phase 2).  
  

  I asked multiple times about the criteria for phase 2 and they refused to give me a response.  Additionally, Freddie talked in a demeaning way to me by his tone.  
  
  Regards,
  ****** *****
  
  
  
  
   

  Business Response

  Date: 02/06/2025

  Greetings ******, 
  
  I've attached the transaction receipt showcasing that the refund was processed. I've also included the release you signed when requesting the refund for the service.  
  
  We suggest you review these in detail. 
  
  Thank you. 
  
  Christopher P*****

  **********************************

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As mentioned, I am referring to a refund for phase one and not phase 2, which the PDF was attached for. I was misled in what phase one entailed and information was purposely withheld regarding phase 2.
  
  ****** *****
  
  
  
  
   

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several years I have tried to resolve my claims with this company. I have tried numerous times to retain what I payed for. This company charged me $3,620. They did no provide me anything just crappy papers. I stated I would fly out to pick up the service I payed for. The company stated, “ we do not allow visits”. This company fabricated their investigation. They literally did the investigation on a phone that ********* *******, had ordered through my T-mobile company. This company does not intend to send me the UFED EXTRACTION so I can have another proper investigation done on the devices that they used. This company also wiped them all clean. This comp. needs to refund me my $$ or send me what I payed for. This company also changed the bank and routing number that they promised and provided me with that they stated was legitimate through their chase business account. What kind of company commits this kind of fraud? This company does they are corrupt and they help unethical and corrupt attorneys such as the ones from Mullen & Henzell. I submitted their corruption to the FBI. This is not libel or slander these are facts. Their is no negotiating regarding the company digital case they provided me with 237627. I need them to give me back the money they defrauded from me or what I payed for. Please BBB help me get the money or the UFED Extraction from the fabrication of the I-phone 7 that was ordered under my account and through a malicious scheme. I have tried time after time to get what I payed for but they hang up on me or give me some BS that I cannot come tho their company to get my money or the product I purchased. $3,620 is what this company defrauded from me and they continue to refuse to send me the extraction because it would prove my claims of their collusion with the corrupt attorneys…. I have copies of all the money orders submitted. In addition this claim was used for my court case vcu ******* When I honestly became a victim of sexual assault

  Business Response

  Date: 01/28/2025

  Hell *** ****** 
  
  We appreciate the opportunity to address the concerns you raised regarding our organization and services. While we understand your frustration, we respectfully assert that the claims in this complaint are baseless and have already been reviewed and deemed unfounded in prior BBB cases, as outlined below: 
  *** ********
  Date Opened: 11/17/2023
  BBB Status: This complaint is beyond the purview of the BBB. 
  
  ID: ********
  Date Opened: 01/31/2022
  BBB Status: This complaint is invalid
  
  *** ********
  Date Opened: 01/28/2022
  BBB Status: This complaint is invalid
  
  Your accusations of fraud and collusion with third parties are completely unfounded, which led to their dismissal. Our company operates with integrity and adheres to strict ethical standards.
  
  At the initiation of your Phase 1 report, which you requested on 05/26/2020, we clearly outlined the initial fees and held multiple scheduled sessions with you to review the results. Subsequently, on 03/08/2021, you requested an upgrade to a Phase 2 report, at which point you received that report along with multiple scheduled reviews of its findings. Unfortunately, when the results of these reports did not validate your theories, you became irate with our team members and accused our company of wrongdoing. Your dissatisfaction with the findings does not negate the fact that the agreed-upon services were completed and delivered.
  
  We regret that you are dissatisfied with the outcome of your case. However, we stand by the quality and integrity of the services provided. We have fulfilled all obligations and have gone above and beyond to address your concerns.
  
  Thank you, 
  
  Sincerely, 
  
  *********** ****** **********************************

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction happened around summer of last year don't really remember the date. But it was around $20.43 of monthly payment that we agreed on cause I couldn't pay the amount that they wanted from me. Since that time I paid those payments but wanted to canceled my monthly payment since I made the payment which was a couple months down the line. I called/texted them wanting to end my monthly payment but receiving a text that I've sent if I can cancel the payment with a response saying No. Of course seeing that I cancelled my card which led me getting a new one. Cause of me canceling my card I'm receiving emails and calls day by day going into months saying i have an outstanding debt. I googled to see if this company was legit but found out that their just using people's fears to give them money with no short of resolve. Giving them false hope thinking their helping you. I want those emails and calls to end so I don't have to keep seeing them

  Business Response

  Date: 01/27/2025

  Dear *** ***********

  Thank you for reaching out regarding your concerns. We would like to address the matter you brought to the Better Business Bureau.

  You engaged Digital Forensics Corp. for our Phase 1 Report, which was delivered as agreed upon. Prior to initiating any work, we provided detailed information about the associated fees and payment terms.  Of these options you chose the payment amount and number of payments. By proceeding with the service, you authorized these charges.

  Your request to cancel the ongoing payments was received and reviewed. However, as per the terms of the agreement and your voice authorization, the balance owed is for services that were already completed and delivered. While we understand your frustration, the outstanding amount remains valid.

  We strive to be transparent and professional in all client interactions and are confident that the services rendered were in alignment with the agreed terms.

  Should you have further questions or wish to discuss the matter in more detail, please do not hesitate to contact us.

  Sincerely,

  *********** ******
  Digital Forensics Corp.

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  I've just saw the link of the pdf. I never wrote down my initials nor this is remotely how I write my initials
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* *********r
  
  
  

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute charges related to services provided under Case ********* purchased on 2/20/2023. Despite a payment of $500, the work delivered by Digital Forensics Corp. was deficient, unprofessional, and failed to meet agreed-upon terms or reasonable investigative standards. The report presented lacked specificity, included crossed-out text, copied-and-pasted content without analysis, and failed to provide critical details such as IP locations or official investigative findings. Additionally, I was pressured by Account Manager ***** ******** into signing a Phase #1 agreement under emotional distress, with coercive tactics exacerbating my vulnerable state during an online sextortion case. The company violated the Fair Debt Collection Practices Act (FDCPA) by persistently contacting me outside legal hours, harassing me through calls, texts, and emails, and threatening legal action to demand unjustified payments for incomplete work. Such practices, coupled with their demand for $7,504.24 for a “Phase #2,” reflect blatant exploitation of my situation. I request immediate cessation of all communication under 15 U.S.C. § 1692c(c), written confirmation of contract termination, and assurances of no further collection efforts. Should this company persist in unethical practices, I will file complaints with the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), and my State Attorney General. This situation highlights a breach of trust and professionalism, and I will continue to defend my rights.

  Business Response

  Date: 12/30/2024

  Thank you for reaching out. We have received your concerns regarding Case #****** and the services provided by our company Digital Forensics Corp. We sincerely regret that your experience did not meet your expectations, and we understand the frustration this situation has caused you. However, we have attempted to contact you on three separate occasions to resolve this matter to no avail. Once on December 23rd and two times on December 30th. We have called, texted and emailed you to get back to us. We have also received your letter as well talking about the same grievances as referenced in this compliant. We are committed to addressing your concerns thoroughly and ensuring that any misunderstandings are cleared up.
  
  Please provide us with a timeframe we can reach out to you or provide us with new contact information so we are able to reach out to you if the contact information we have in our system is in correct. You can reach out to our company as well at 800-849-6515 or via email at [email protected]. Thank you and we look forward to talking to you!

  Customer Answer

  Date: 01/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Dear Ms. ******:
  
  Thank you so much for your message and for letting me know about the status of my complaint (ID ********) against Digital Forensics Corp.
  
  I want to inform you that, as an additional measure, I will send a formal letter to Digital Forensics Corp. demanding the immediate cessation of its operations and the discontinuation of any attempt to collect for work that has already been satisfactorily performed. This is by the law that protects consumers against unfair charges, and I consider this action necessary due to the constant violations that have occurred against me.

  Note: I want our communications to be in writing for better management, since everything must be in writing. I am not interested in receiving calls, only written notifications to cease and withdraw unfair collections.
  
  I appreciate your support and look forward to any updates about this.
  
  Kind regards,
  
  *** *********
  
  

  
  

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last September, I was the victim of an extortionist. I was scared, and hired this company to help out. At first, i thought they would help, but the fact that they do not have any way to see the progress of payments, which makes me question if I had already paid the amount in full. The amounts I agreed to pay for the services was $3,000 for phase one, and $4,000 for phase two. After calculating it out WITH the out of this world interest rate, I do not need to make more payments than I already have. I have already spent basically 8,000 dollars and I have no way to determine if I even have any left. So if there is any way that I can track my payments so I’m not paying double, because I’m running out of money. I want this to end, or at the very least create something to track payments, but I’m having some very real doubts that the original payment terms (20 months for phase one, 18 for phase two), that the payment that are $247 and $324, respectively, can’t get you that money faster than that, even with interest. Another thing that raises a red flag that it is done on my card, which any other service does checks so it’s easier to track, and actually have tracking of payments. So either create a way for me to track the payments, or end them. Cause I’m getting to the point where I have to choose between paying rent or eating.

  Business Response

  Date: 12/20/2024

  Hello, 
  
  Thank you for speaking with us today and allowing us to offer you an amicable resolution. If you have any further questions please don't hesitate to reach out to us directly.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company on 11/16/24 for assistance in getting rid of a blackmailer. I had a phone consult during which 4 or5 levels of services were explained. The rep recommended the next to highest package because I was already at risk of information being released. I chose the level which had them start their investigation on 11/17/24. I spoke to a different person every contact I had. They did send me information in a password protected document. I was given the password, I opened it on my phone but was unable to navigate it. I asked for the password again and never received it. I asked them for their tax id number to see if it was a legit company but got no response. On 11/17/24 my email was hacked and attempts were made by someone in Ohio to gain access to my Facebook account. I had been to police before about blackmailing and I shared this information. The officer recommended to delete and block anything received from them, I have had no contact with the company since 11/19/24. After dealing with a blackmailer I couldn’t believe I was still a victim. I did contact my bank who attempted a charge back the status is still pending. I had contacted the company on 3 seperate occasions and did not receive a call back.

  Business Response

  Date: 12/13/2024

  We appreciate the opportunity to address this concern. Our records show that the client retained our expedited services on 11/16/24. Our team promptly began the investigation and delivered the work product as agreed on 11/17/24. Additionally, the client opted to purchase supplementary services on 11/18/24, indicating satisfaction with the initial service delivery.
  
  Regarding the client’s claim of not receiving a password, we provided this information as part of our deliverables. We are unable to verify any subsequent difficulties accessing the document, as no further communication was successfully established after 11/19/24. Efforts to contact the client have been unsuccessful due to the phone number on file being disconnected. Client provided a new phone number on this complaint however the client has not answered our contact attempts or returned our calls.
  
  We must also clarify that the service agreement includes a signed contract outlining the terms of service, including payment obligations. The client has not fulfilled the financing payments associated with the services provided. We consider this chargeback attempt unwarranted, as the agreed-upon services were completed before the specified deadline and delivered in full compliance with the contract.
  
  We take all feedback seriously and are committed to addressing genuine concerns. If the client wishes to discuss this matter further or seek a resolution, we encourage them to return our calls so that we can assist them directly.
  Thank you for your attention to this matter.

  Customer Answer

  Date: 12/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********
  
  
  
  
   

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ***** *********
  
  
  
  Email received by BBB Staff
   
  
  In regards to the status of this case, I did contact the company because I had a chargeback declined and wanted to resolve this. I spoke to a gentleman who informed me the company would be unable to help me further. He also stated all contracts were nullified and closed.  I  asked him to check with manager and was again told they would not help me.

  
  About a week later I received a text message requesting a call. I called and spoke with someone different, he wanted to know if I wanted to do phase two in the investigation. He stated my contracts were due for remittance. I brought up the investigation and the fact I never saw phase one results. The Second Gentleman gave the password needed but all I was unable to see the results. He said he would check with other staff and get back to me about proceeding, I never heard from him.

  Business Response

  Date: 01/06/2025

  It appears as though you were able to speak with our customer service manager in order to address this complaint and come to an amicable resolution. Please do not hesitate to contact us directly if you have any other questions or concerns.

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a refund within 24 hours and spoke to two people and never heard from anyone again or was ever contacted again. I was asked to sign waivers that I didn't sign so this company never even started the job they were paid for.

  Business Response

  Date: 12/03/2024

  Thank you for bringing this matter to our attention. We take customer concerns seriously and strive to address them promptly and professionally.
  
  Upon reviewing your case, we confirm that your request for cancellation was received. On November 8, 2024, our customer service team offered you a full refund and provided the necessary cancellation form to initiate the process. However, as of now, we have not received the completed form required to finalize your refund.
  
  Please rest assured that our offer still stands. Once we receive the completed cancellation form, we will promptly process your refund. If you need the form resent or further assistance, feel free to contact us directly at 800-849-6515.
  We appreciate your cooperation and look forward to resolving this matter.