Business Profile
Heating and Air Conditioning
Logan AC & Heat ServicesHeadquarters
Reviews
This profile includes reviews for Logan AC & Heat Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 33 Customer Reviews
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Review fromRichard H
Date: 06/06/2023
1 starRichard H
Date: 06/06/2023
Had a bad experience with logan service call. Not complaining about service call chg ($109.00). The repair chg was out of line. My outside unit of my heat pump would not run. The service man found the problem in minutes, said i needed a new capacitor. He replaced it in just a few minutes. Told me the charge for the capacitor was $180.00. I could not believe it. Total bill was $289.00. I wanted to keep the capacitor but he would not let me have it. I did get to take some pictures of the capacitor. After he left i looked it up on the internet and found the price of the capacitor was $15.00. I think it is terrible that companies are allowed to rip off customers like that. Logan has made there last trip to my house. Richard H
Logan AC & Heat Services
Date: 06/07/2023
Thank you for your feedback on your latest experience with Logan Services. We wanted to look further into what transpired during your appointment with our technician this past Monday, June 5th. After diagnosing your system as having a bad capacitor, our technician did present the pricing to you to replace the part, which appears the repair quote was approved. The dual run capacitor part itself is covered under your Trane parts warranty; the charge of $180 for the repair includes a 30 day labor warranty on the repair, time for the technician to complete the repair, and time for the technician to test the system afterwards to ensure the repair was successful. We are required to return any parts we replace from a heating and cooling system manufactured by Trane, which is why we were unable to leave the part with you after the repair was complete. We never like to hear when one of our customer’s makes the decision to use a different service provider for their HVAC equipment. We are still committed to providing quality service to those that utilize us for their heating and cooling needs, such as yourself. If you do choose to seek out another service provider, we hope they are able to take care of all of your heating and cooling needs as we have always done. However, if at any time you do need us for any services on your system, please give our office a call and we are more than happy to schedule for our technician to come out to your home. Thank you.Review fromRandy B
Date: 06/05/2023
1 starAbsolute rip off joint. My daughter called them and they quoted 13,000 dollars to replace her compressor. I immediately had her call around and she got a quote less and 10,000 thousand dollars less. Much less, she called her home warrantee company and they told her the same thing. I would not use a company who preys on first time home owners.Review fromJune C
Date: 04/10/2023
5 starsJune C
Date: 04/10/2023
Professional, respectful, knowledgeable and friendly. Work was done promptly and at a fair price. I highly recommend Logan AC & Heat Services.Logan AC & Heat Services
Date: 04/19/2023
Thank you so much for sharing your comments with the BBB community! We are delighted that you chose us as your heating and cooling professionals. Please continue to rely upon us for the maintenance and service of your system. Our service tech professionals are here to help you every step of the way to keep your home healthy, safe, and comfortable.Review fromKaren C
Date: 03/03/2023
5 starsKaren C
Date: 03/03/2023
Our first contact with Logan Services was at the Home & Garden Show in Columbus, Saturday February 25th, 2023. We were greeted by Jeff, the salesman, who was very informative. We waited until Monday to contact him to consult & size our heat pump & furnace. After meeting with the salesman on the 1st, we decided to accept his proposal. He then set it up, right away, to have the system installed on Thursday, the 2nd of March. Everything was in stock. Doug & Dallas arrived about 10 on the 2nd and we went over everything and they felt very confident that this system would have no problems to install. We left them to do their installation for a couple of hours, as we had a luncheon engagement. When we returned at 1 the two units were already set in place and continued hooking everything up for a couple of hours until they began testing the system. Doug & Dallas stayed until everything was checked out and we understood how the system works. We give the salesman and the installers a 5*. Their honestly and work ethics were 5*.Logan AC & Heat Services
Date: 04/19/2023
Thank you for coming to visit us at the Columbus Home and Garden Show! We appreciate you taking the time to meet with us, and learn about how we provide heating and cooling solutions to homeowners. Our consultants do enjoy meeting with customers to show a variety of options when it comes to upgrading your system. We are delighted to know that our installers did a outstanding job for you while replacing your heating and cooling system. Your home will certainly be comfy for a long time with your new system. Please rely upon us for any future heating and cooling needs, and don't forget to tell your friends and neighbors about your experience with Logan Services. We are here to help!Review fromConsumer
Date: 12/05/2022
2 starsConsumer
Date: 12/05/2022
GET A SECOND OPINION BEFORE SPENDING $$$$$. At a seasonal tune-up a Logan tech diagnosed my furnace with 1) a cracked heat exchanger and 2) combustion readings that were very near the limit of what is safe. He explained that the crack would allow carbon monoxide to enter the home and HIGHLY recommended spending $12k+ on a new HVAC system... I got a second opinion; the tech was unable to find either of the issues the Logan tech found. Not wanting to risk that the second opinion was wrong and filling my home w/ carbon monoxide, I then hired someone to provide a THIRD OPINION, who affirmed that there was NO CRACK in the heat exchanger and that combustion levels were NORMAL. Can't help but think I was targeted with scare tactics in an attempt to defraud me by selling me a system I did not need. But, it is possible there was an honest error, or malfunctioning test equipment as well. Either way, I'm glad to have taken the time to get additional opinions. Even if it's cold - take your time and get another opinion.Logan AC & Heat Services
Date: 01/05/2023
Hello and thank you for your feedback on Logan Services. We wanted to look a little further into your concerns from your furnace tune-up where, at that time, the technician discussed with you his findings. We had our field supervisor review your account, as well as the details from that appointment and pictures. Our field supervisor did notice an area of concern on your heat exchanger that was documented. At Logan Services we understand how important family is and we want to ensure the safety of you and your loved ones. That being said, what we would like to do is to send out a senior level technician to your home to re-evaluate your system at no charge to discuss the areas of concern found at your last appointment. If this is something you are interested in moving forward with, please give our office a call at 937.224.3200 option #2. Thank you.Review fromJulie B
Date: 10/27/2022
5 starsJulie B
Date: 10/27/2022
Logan Services was excellent service from beginning to end. Every single communication was clear & concise. But even more important was the honest information & sound advise. We thank Tyler, Jordan, and the entire team who helped us. Went from oil to electric and even one day in I'm grateful for the even temperature. Thank you for striving for excellence and hitting the mark!Logan AC & Heat Services
Date: 12/22/2022
Yes!! We love reading reviews like this one. Service, communication, craftsmanship, and professionalism are all parts of our job that we are focused on. We aim for 100% customer satisfaction, and we are delighted to know we were able to do an outstanding job for you. We hope to keep your home warm and toasty for many years to come. Please recommend us to your friends and family. We love referrals.Review fromBarbara A
Date: 10/26/2022
5 starsBarbara A
Date: 10/26/2022
My installers were very friendly and explained very thoroughly how my new furnace and air conditioner worked. They worked very hard and did a great job. Kyle made sure everything was cleaned up and that I knew what to do to maintain my furnace and air conditioner.Logan AC & Heat Services
Date: 12/22/2022
Hello! Thank you so much for leaving us a 5-star review on BBB. Fast, friendly service is what we know best, and we are delighted to know our installers worked hard for you. We appreciate you allowing us the opportunity to serve you, and we look forward to keeping your home comfortable for many years to come.Review fromMario Cautela
Date: 10/17/2022
5 starsMario Cautela
Date: 10/17/2022
Logan Heating and Cooling is at the head of the class. From Savannah the receptionist/scheduler to Brian the salesman to the installers/techs Austin and Trenniel it was a wonderful experience! Logan has set the bar and are truly a fantastic company! I recommend them highly!A+Logan AC & Heat Services
Date: 10/19/2022
Hi! We are so delighted to read that you had an outstanding experience from beginning to end. We do our best to work together as a team making the HVAC replacement process seamless for our customers. Enjoy the comfort your new heating and air conditioning system will bring to your home. Please rely on our team to keep your home feeling good for many years to come through routine maintenance. Thanks again, for your business!Mario Cautela
Date: 10/19/2022
Your very welcome! THANK YOU for such a wonderful experience from beginning to end! I will recommend Logan Heating and Cooling to everyone I know!Review fromDennis T
Date: 09/29/2022
5 starsDennis T
Date: 09/29/2022
Everything from start to finish was a great experience. Our installer Travis did a great job and even resolved some issues I was unaware of. Definitely recommend them!Logan AC & Heat Services
Date: 10/19/2022
Thank you for placing your trust in our team. We aim to do a great job for all of our customers, and we always want to make your home feel better when we're done with our job. Please continue to share your story with others. We love referrals!Review fromDavid N
Date: 09/21/2022
5 starsDavid N
Date: 09/21/2022
I have been using Logan for semiannual maintenance for several years. The time finally arrived where the whole ac/heating system needed replacement. The installation was completed in one day. The crew sent was very courteous, cleaned up so that you didn’t know they had been here and answered all questions as well as explaining the process from start to finish. All of the time I have used Logan their technicians have been courteous, helpful and timely in completing their jobs. I highly recommend Logan for any or all of your ac/heating needs.Logan AC & Heat Services
Date: 10/19/2022
Thank you so much for being a long-time customer of our company. We appreciate you allowing us the opportunity to serve you through both routine maintenance and now a complete HVAC system installation. Please continue sharing your story with others. We look forward to continuing to provide your home with comfort for a long time to come.
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