We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Logan AC & Heat Services

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Logan AC & Heat Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Logan AC & Heat Services has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Current AC Unit (Trane) - We purchased a new furnace and AC unit from Logan Services November 10, 2021. This was after their previous furnace failed after only 8 years in use. (We have our units serviced twice each year). This is when the technician discovered that the furnace had a primary heat exchanger was cracked upon his fall inspection. It was suggested to get new units because they were not sure when replacement parts would become available and advised not to use the unit due to carbon monoxide poisoning. We opted for the new units based on efficiency and communication criteria between the furnace and AC unit. This was at a cost of $15,227.00. When the spring start up began in March with a Logan technician, it was discovered that the thermostat was not communicating with the AC unit. The technician made adjustments to get the system working properly. Once warmer temperatures arrived and we turned on the unit at the end of April only to discover the AC was not working properly. We advised Logan of the situation, and after 4 attempts to rectify the problem which included several conversations with Trane tech support, the situation still exists with no definite fix in sight on their waiting to hear back from Trane. No one from Logan will satisfy our request to replace the unit immediately due to the heat in our home and being a customer for approximately 9 years is inconsequential. My wife has asthma and doesn't tolerate heat well. It is very HOT in our home! No one from Logan will make the decision to replace our unit and deal with Trane directly to satisfy our current needs. Logan/Trane does not stand behind their product.

      Business Response

      Date: 05/18/2022

      Hello and thank you for your feedback regarding your recent experience. At Logan Services our main goal is to address system issues and correct them as soon as possible so our customers are comfortable in their homes once again. We understand it did take several attempts to ultimately get your system operational again. We apologize for the delay it did take to make this happen, but it does show our field supervisor was out at your home on May 13th to replace the wire harness on the system. It appears since then we have not had to return to the home for any additional system issues; please know if you begin to experience any problems with your system not cooling again, we are here to assist you with your service needs. Please contact our office at ************ option #2. Thank you.

      Customer Answer

      Date: 05/19/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Seems when the initial installed occurred, the unit was wired incorrectly.  It is now functioning and we have air conditioning.



      Sincerely,

      *****/***** ********

    • Initial Complaint

      Date:05/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The AC this company installed is faulty. Any time there is a power outage, it causes the AC not to work properly and I have to call the company to come out and turn it back on, and I get charged a service fee of 100.00 or more each time. They have not been able to explain to me why this happens or offer a permanent solution to this problem and will not waive any service fees even though it is their equipment that isn't working right, I am 76 years old with many health ailments and I cannot be without AC when the weather is too hot. I am on SS and absolutely cannot afford to pay them every time this happens, and should not have to. I even have a warranty. I feel like they are taking advantage of me and if they cannot offer a permanent solution to the problem, then they should not charge a fee when coming out to fix it.

      Business Response

      Date: 05/06/2022

      Thank you for your feedback on your latest experience with Logan Services. We never like to hear when one of our long time customers are experiencing systems issues. We attempted to reach out to you to follow up on your latest visit, but were unable to get in contact with you at that time. After speaking with our field management, we would like to discuss with you a possible resolution you are having with your system. Please give our office a call at 937-224-3200 option #2 for our service department. We look forward to speaking with you soon. Thank you very much..

    Logan AC & Heat Services is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.