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Business Profile

Computer Repair

Razelle, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Kelly K

    Date: 09/26/2024

    Kelly K

    Date: 09/26/2024

    I paid in full in April. Over $300. The computer screen was never fixed/replaced. I got the run around for 5 months about the part being delayed, the computers down and having to reorder etc. none of which was true. Finally picked it back up after 5 months finding it sitting in the exact spot it was left with the phone number sticky note on it! Have called minimum of 20 times, emailed several times, reached out on LinkedIn and no refund still. Next step will be involving legal. Do not do business with this guy

    Razelle, Inc.

    Date: 09/27/2024

    Good morning *****,I want to extend my heartfelt apologies for the experience you had with us regarding your sons MacBook repair. I completely understand your frustration with the delays and the lack of communication; your situation is certainly not the standard we strive for, and I am truly sorry for the inconvenience this has caused you.Its unacceptable that your device remained untouched for so long, and I regret that our communication fell short during this process. I understand how disappointing it must have been to feel ignored, especially after taking the time to reach out multiple times.I want to assure you that your refund was processed, and you should see it reflected in your account within 5-10 business days. We also issued a manual refund to expedite the process on our ****** express our sincere apologies and to hopefully regain your trust, I have added a $300 credit to your account for any future products or services you may consider. While I completely understand if you choose not to use our services again, please know that we would be grateful for the opportunity to make things right so we can show you how we have changed to ensure if you used us, this experience would never happen again.Thank you for your understanding, and again, Im very sorry for the trouble weve caused. If you have any further questions or concerns, please feel free to reach out directly.

  • Brad N

    Date: 11/14/2023

    Brad N

    Date: 11/14/2023

    I originally drop off my laptop to have my battery replaced on 11/3/23. I spoke with ******* and he stated it would be 89 dollars and would be fixed in a day or two. I got a call that night to run my credit card to pay for the service. At that point I was told that it would take a few extra days to get battery and finish repair. I asked ******* to speak to the manager at this point. He stated the manager wasnt in and he would have him give me a call that day. No call came in at all. So I waited until the 14th to see if my laptop was done. ****** called and spoke with ******* and he stated that the battery still hasnt come in yet. At this point I request a full refund and I would be there in 15 min to pickup my laptop. They did give me my property and a refund. However Im out 14 days and my time in the trios without my laptop.

    Razelle, Inc.

    Date: 11/15/2023

    Hello ****,
    I am terribly sorry for the experience you received. It is not reflective of our mission and experience we strive for every client. We should have been more communicative about what was occurring behind the scenes, which was a constant delay in shipping for your part from our supplier that we were battling. I will ensure we adjust our communicative procedures so this doesnt happen again. As requested, we provided you full refund as the part was delayed. We do hope to serve you in the future to demonstrate our changed communicative polices.

Razelle, Inc. is NOT a BBB Accredited Business.

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