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Business Profile

Computer Repair

Razelle, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Computer and NAS system from Razelle on March 16. They were supposed to have my system built in a week! I called weekly and stopped into the store often... they just gave me the run around... after months went by with no computer being ghosted for months I asked for a refund... the cost of the system was $5,049. They stole my money and caused me to loose wages.

  • Initial Complaint

    Date:11/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my computer in on 11/3/23 to have my battery replaced. I was told that the battery would be replaced within a couple of days. I paid for the replacement at the time of drop off. I called a few days later on the 7th. Employee ******* stated he was sorry however battery hasnt come in yet. But would come in the next day as tracking stated. I ask to talk with a manager and he said manager would call me that day. No call and I waited till the *********************************************************************** yet. I told ******* I wanted my computer back and wanted a total refund. They did give my computer back and a full refund. However Im 11 days out of my computer plus my time with nothing done to my computer.

    Business Response

    Date: 11/14/2023

    Hello ****,

    I am terribly sorry for the experience you received. It is not reflective of our mission and experience we strive for every client. We should have been more communicative about what was occurring behind the scenes, which was a constant delay in shipping for your part from our supplier that we were battling. I will ensure we adjust our communicative procedures so this doesnt happen again. As requested, we provided you full refund as the part was delayed. We do hope to serve you in the future to demonstrate our changed communicative polices.

Razelle, Inc. is NOT a BBB Accredited Business.

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