Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1204 S Reynolds Rd Toledo, OH 43615-6910

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1111 W Alexis Rd Toledo, OH 43612-4203

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  900 Tiffin Ave Findlay, OH 45840-5858

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3011 Woodville Rd Northwood, OH 43619-1427

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/2024 I took my vehicle to Midas to replace the engine because of a blown head gasket the vehicle wasn’t ready until 12/31/2024 labor and parts cost 3,843.95 I had it maybe a week before it broke down I then returned the vehicle back to Midas in hopes of actual repairs this time but instead the manager of Midas at 5440 Glenway ave Cincinnati Ohio informed me it wasn’t the engine causing the problem so I would have to pay an additional 4,259.98 to maybe fix it I refused more repairs and informed him I didn’t have this problem before so whatever is wrong is a direct result of his negligence and terrible work he apologized and said he’ll try to resolve it On 1/21/2025 I received notice of my vehicle repairs have finished but when I went to pick up my vehicle it wouldn’t start even after the manager used a jump box which shouldn’t be the case because I put a new battery in the vehicle less than 6 months ago I still have the warranty on but not on my persons it’s in the vehicle I then asked the manager why the vehicle wouldn’t start he informed me that because it was cold and sitting for 2 days but with a new battery I didn’t have that problem until I let Midas touch my vehicle. On 2/7/2024 I called Midas inquiring about my vehicle I was informed it was towed the day of without any previous notification by Midas. This has been a horrible process dealing with Midas and everyone involved there. No one I’ve called or talked with at Midas has actually tried to resolve my issue I originally came in for a blown head gasket which an engine should’ve fixed but after taking the vehicle to Midas the exhaust manifold, catalytic converter, and battery all needs repair I just want my car fixed and if Midas couldn’t do that originally I should've been informed far earlier

  

  Business Response

  Date: 02/10/2025

  The issue customer is now having is exhaust. A new engine does not include replacing the existing exhaust, it is replacing the engine only. The DM offered a discount on his bad converters and I even offered to warranty out this engine. He does not want that done, he just wants his refund, which I informed him that we were not going to do. At this point there is nothing more I can do.

  Customer Answer

  Date: 02/16/2025

  
  Complaint: 22914137
  
  I am rejecting this response because:
  There still has been no response from Midas 

  Sincerely,
  
  ******** ***** **

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is for my son he had his car serviced at this Midas location because he broke down at 2:OO in the morning and he decided to have the car towed to Midas because it was close to his house. I am his mother and the reason I'm involved is because I paid the bill. On 11/01/2024 the car was serviced by Midas and the problem we were told was the car needed a radiator, sounded simple enough so we approved the work to be done. When we went to pick the car up and pay the bill I asked why the cost of repair was so expensive 1447.14 for a radiator. The person who checked me out got short with me for asking about the price. This was my first red flag, how could this person treat me this way after I just laid out over 1400. dollars. I felt uneasy about something but I told myself it would be alright. My son drove the car to work and home was off the weekend and Drove the car to work on Monday. At 1:30am Tuesday morning I was getting another call that the car was broke down again. We called the Midas location where the car had been fixed and let them know the car was broke down again. Naturally I was very upset and frustrated, well the employee we talked to was very rude and implied that it was something we had done and said to my son f--k you and hung up the phone. We were afraid to take it back to that location so we had it towed to another location on Riverside dr. that's when we were told the motor was blown. I was devastated how could this happen? I had to let my son drive my car since he works so far out in an isolated area. I am 62 yrs old and have been riding the bus since November when all this happened. I have been so depressed It took me this long to write the complaint. The car we had Midas fix is just sitting broke down since they serviced it. Very bad service.

  

  Business Response

  Date: 01/17/2025

  DM conversation with customer on 11/6:

  I spoke with the customer about 30 minutes ago with **** and the manager standing there had the customer on speaker.
  
  Mr. ******* stated he was driving the vehicle and the vehicle shut down on him and he couldn't get it restarted. Vehicle came in for an overheating issue. I asked Mr. ******* if the vehicle was overheating because that's what the email stated which is incorrect according to *** *******. Vehicle is not overheating.
  
  Offered assistance to get the vehicle back to the store. Mr. ******* said he was afraid to try to start the vehicle so we don't know whether the vehicle will restart or not. I offered to have the vehicle towed in at no cost him to have us look at the vehicle to see what the issue was.
  
  Mr. ******* at first refused and just wanted his money back and I told him that's not how this works. We are not offering a refund not know what the issue is. We don't know what is going on with the vehicle. I explained our warranty if there's anything wrong with the parts on the vehicle it's all covered but we need to get the vehicle there to see if there is an issue.
  
  Then Mr. ******* did agree for me to have a tow truck sent over there so I could get the vehicle looked at. I promised him we would just see what is the issue was and let him know before we did any work because he didn't want us working on his vehicle anymore.
  
  Before I could even call a tow truck, the manager, **** got back to the store from our meeting, and Mr. ******* had already called the store and cussed out our assistant manager there and said he did not want us touching his vehicle or working on his vehicle. Do not send a tow truck here to get the vehicle.
  
  So at this point, Mr. ******* is refusing assistance we do not know what the issue is. We do know that the vehicle did not overheat so that means we fixed what the vehicle came in for and the vehicle shut down on him and we don't know what is causing that issue. And if Mr. ******* is not going to let us help him, there's nothing that we could do and we are not doing a refund which I already explained to Mr. ********

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my truck to this Midas for repair. They charged me 2300 dollars and did not fix the problem with the truck. When I received the truck, it was still not functioning properly. I had to take my truck to another business and spent another 2000 dollars for the proper repair. The Midas on ********* Road did not diagnose the problem correctly, charged me 2300 for work on the vehicle, and when the truck was returned to me, it was still not drivable and the problem was not fixed. I spent ***** dollars on repairs at Midas, and it did not correct the issue that I brought the truck in for them to fix. It is senseless that I spent this money and the truck issue was not diagnosed and fixed properly. I attached a copy of the bill. I would like a refund or at least a major adjustment because the problem was never fixed at this Midas and I had to find another business to fix the truck properly.

  

  Business Response

  Date: 01/14/2025

  Please have customer submit the complete ******************** invoice AND the complete invoice from the secondary location showing repairs made so we can investigate further. I will send an email requesting same to address provided. 

  Customer Answer

  Date: 01/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:  I have sent the receipt to Midas per their request.
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 01/24/2025

  Customer sent me documentation we requested. When we performed service requested, we documented and advised customer internal engine issues. The documentation customer sent me was for parts he bought and had a mechanic friend DIY the repairs. The repairs were not a result of what we did nor did we cause. They were the secondary issues we made customer aware of. 

  Customer Answer

  Date: 01/27/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ********

  I took my truck for a diagnostic. And they didn't a bunch of work that I didn't need, after I paid ***** to take my truck out of their shop. I noticed that they didn't do anything to fix it. But they only took my money. And ask me if I wanted fix, I should bring ***** $ more to keep working on it. To see if they could find the problem.. so I walked out of there without a choppy idle. And lights on my dashboard. And *****$ less. 

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer Warning: Midas Auto Center in Penn Hills, Frankstown Road Be cautious when taking your vehicle to Midas Auto Center on Frankstown Road in Penn Hills. Over the past four months, I’ve experienced significant issues with their repairs, leading to major safety concerns and financial losses. Here’s a detailed account of my experience: 1. Repeated Repairs and Accidents My vehicle was in their shop more often than in my possession due to repeated improper repairs. Accident 1: Occurred while my wife and daughters were driving the vehicle after repairs. Accident 2: Happened after they “fixed” the previous issue. I was driving 65 mph on the parkway when the passenger front wheel and brake assembly nearly detached, putting my safety at serious risk. I waited 9 hours for a tow truck. 2. Improper Repairs and Costs After spending $6,000 across four visits, I took the vehicle to another shop. They discovered: Multiple parts were installed incorrectly. Some parts were missing altogether. Repairs had caused additional body damage. 3. Damages and Accountability The total damages caused by their work amounted to $16,000, which they admitted but refused to cover. If I report this to my insurance, my vehicle will likely be totaled due to the high repair costs. This is especially frustrating as I recently paid off the vehicle. 4. Customer Ser**** Issues I attempted to address these concerns with their district manager, **** *******, who was dismissive and unprofessional. Efforts to contact higher management, including the ********* and **** ********* of their franchises, were unsuccessful. Contact Information If you’ve faced similar issues with any of the Midas franchises in Pittsburgh, here are the relevant contacts: **** ******* ********* ********* ************ **** ******* ********* ********* ************ Corporate Office (Max Auto Supply Company DBA Midas): ************ ******** **** *************** *** **** ***** ********** ***** ***** ********* ** ********** 

  

  Business Response

  Date: 01/14/2025

  Multiple people have spoke to customer, we have requested documentation supporting the thousands of dollars he is demanding on top of us offering to repair the vehicle at no cost. Nothing more we can do now until customer supplies us with documents to investigate further. We have talked to the 4x4 repair facility that the vehicle is currently at, and have history with the vehicle, they state in their professional and experienced opinion, there is no way that the ball joint nuts could be loose like that with that many months and miles in between our repair and now. They also state the body damage customer is claiming was caused by faulty work on our part was already present on the vehicle. They also told us that the inner and outer tie rods we installed were not cut down a half inch from both as the ready lift kit that is on the vehicle requires, but they did not document or state this caused any issues or damage. 

  Customer Answer

  Date: 01/14/2025

  Complaint: ********

  
  

  I am rejecting this response because: Whoever replied is lying. They told me flat out they were not going to cover anything else other than part of the suspension damage. The 4x4 did not tell them anything that they typed in their reply. I just spoke to ***** ******* *** ****, where the truck is at 10:54 a.m. on January 14, 2025, so they can try again. I am also sending ***** ******* a copy of their lies.

  
  

  Sincerely,

  ****** ******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for and oil change, a few days later I noticed oil spots on my driveway. I took my vehicle back to midas, they said they broke a washer and replaced it and said it would fix the issue. A 2 days later I noticed more oil Spots in my driveway and my oil light came on. I went back to Midas they said they think the plug was loose and tighten it. 2 days later the oil was leaking in my driveway again. I took my vehicle to another repair shop. Where I was told the previous company had stripped the plug and put a crack in the oil pan. I called the district manager and informed him what had happened over the last couple weeks, and the oil leaking and staining my driveway. **** the manager told me to take it back to shop and let them know I spoke to him. The manager at the store looked at my car and said there was a crack and he was sorry.He said he would not replace the oil pan but would give 20 off the service. The total was 430 for the repair and still waiting for the damage coat to my driveway again.

  

  Business Response

  Date: 01/15/2025

  I have a call into ******* We will change the oil pan for N/C- This is my fault for assuming the shop did the right thing on her return for inspect.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22 2024 I had my 2019 f150 in for an inspection, oil change, and I brought front brakes and rotors for them to install. Soon after I begin hearing a faint rubbing noise as if the front brakes were bad, but decided to wait until after Christmas to have it looked at as I was under the impression that it could not have been the brakes because I just had them replaced. On December 29, unable to tolerate the noise anymore I took my vehicle to the local ***** discount tire in *********, ********, where I was informed that I needed new brakes and rotors because the prior brake service had not cleaned the slides on the brake calipers, causing them to malfunction. I was unaware at the time, but it now my understanding that these slides must be cleaned upon every pad changed or they will not function correctly, and it was clear The slides on my calipers had not been cleaned when the pads were changed. I reached out to a regional manager and a district manager, and was told to call the local garage to seek a resolution when I contacted ***** at the local garage. He told me to contact the regional manager for resolution and I have not heard back from them the cost of replacing my brakes For a second time was $452.49. as that what was needed to bring my vehicle to the standard that it shouldve been at when it left Midas in ********

  

  Business Response

  Date: 01/10/2025

  Customer supplied his own parts for us to install. There is no warranty on customer supplied parts. If there was a noise heard after installation, customer should have returned to the ******************** location. We have no record of customer returning with an issue of the ********************** we provided. Nothing more we can do here. 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction(s)08/31/2024 - Invoice #******* Vapor Can Purge - $384 with ************* 11/16/2024 - Invoice #******* Fuel Pump Replacement $1215 with Parts and Labor I paid the business a total of $1598 for the work to be performed to fix my my car. The business complied to resolve my issue with my car. This never occurred as the issue is still present. I want my car repaired and due to unnecessary parts I would like to be compensated as the issue continues and the issue has worsened since the last visit. The business has not tried to resolve the issue outside of trying to charge for me for other parts.

  

  Business Response

  Date: 01/22/2025

  Customer returned to location and we replaced the valve and purge solenoid under warranty. 

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/1/24 consumer took his vehicle to Midas on W. Broad in ******** for repair. Consumer picked up the vehicle and paid $1400 for the repairs. Yesterday, the car broke down had to be towed. Consumer stated the supplier did not repair the vehicle and there were several bolts missing from the radiator in his vehicle Vehicle: 2008 Toyota Scion Vin: ***************** Supplier:Midas ********************************** *********

  

  Business Response

  Date: 01/17/2025

  DM communication with customer on 11/6 :

  I spoke with the customer about 30 minutes ago with **** and the manager standing there had the customer on speaker.
  
  *** ******* stated he was driving the vehicle and the vehicle shut down on him and he couldn't get it restarted. Vehicle came in for an overheating issue. I asked *** ******* if the vehicle was overheating because that's what the email stated which is incorrect according to *********** Vehicle is not overheating.
  
  Offered assistance to get the vehicle back to the ********. ******* said he was afraid to try to start the vehicle so we don't know whether the vehicle will restart or not. I offered to have the vehicle towed in at no cost him to have us look at the vehicle to see what the issue was.
  
  *** ******* at first refused and just wanted his money back and I told him that's not how this works. We are not offering a refund does not know what the issue is. We don't know what is going on with the vehicle. I explained our warranty if there's anything wrong with the parts on the vehicle it's all covered but we need to get the vehicle there to see if there is an issue.
  
  Then *** ******* did agree for me to have a tow truck sent over there so I could get the vehicle looked at. I promised him we would just see what the issue is and let him know before we did any work because he didn't want us working on his vehicle anymore.
  
  Before I could even call a tow truck, the manager, **** got back to the store from our meeting, and *** ******* had already called the store and cussed out our assistant manager there and said he did not want us touching his vehicle or working on his vehicle. Do not send a tow truck here to get the vehicle.
  
  So at this point, *** ******* is refusing assistance we do not know what the issue is. We do know that the vehicle did not overheat so that means we fixed what the vehicle came in for and the vehicle shut down on him and we don't know what is causing that issue. And if *** ******* is not going to let us help him, there's nothing that we could do and we are not doing a refund which I already explained to *** *******. 

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding repairs attempted on my 2014 **** Fusion.On 17th September 2024, Saratoga Midas (#***) replaced both rear calipers as the old ones were stuck. On 9th October parking brake stopped working and the car gave parking brake malfunction alarmI was leaving on a trip for the weekend and needed a replacement and Saratoga newer has rental cars available on short notice, so I went to *********** for the rental and dropped the car at the Midas there.On Friday 11th October, Schenectady Midas (#***) told that the parking brake had not survived the caliper change and so the parking brake motor was replaced. I picked the car up on Monday 14th and during the same day the dashboard suddenly gave several malfunction lights and messages. As Saratoga Midas is my closest shop, I called them and I was told to bring the car over. The brakes seemed a bit soft but still working, so I was not instructed not to drive the car or worried myself about it. Then one night on Route 50 a car braked suddenly in front of us, and when trying to make a full stop my brakes didnt do a thing, but luckily the other lane was free and we were able to avoid a crash by quickly turning to the other lane! On 17th October I took the car to Saratoga Midas, but they could not find the problem and sent me to the dealer. As again there were no rental cars in ********, I went the same day to ****************. They found that brake pads were installed improperly and brake hardware that did not belong to my car that was jammed in the pad. Saratoga Midas agreed to take the car back for inspection, but again the problem was not found even though the pads were *************** on 21st October I took the car again to Schenectady ****, who found an aftermarket motor, broken caliper and non-secured brake wiring. As a summary, I paid Midas $1878.36 to fix my brakes and I got broken brakes and almost crashed my car! I also had to take two days off and rental cars worth over $600.

  

  Business Response

  Date: 01/16/2025

  We sent the customer to the dealer to have the vehicle reprogrammed for the repairs/parts we did. Unfortunately,  we do not have the software to do this because the manufacturers will not release to non-dealers. Why the dealer replaced the new parts we installed, we do not know. If they were faulty, we will totally stand by our warranty, we will need the old parts back to verify they were faulty before we can do anything else. If the parts were not faulty, the customers complaint is with the dealer for making them replace parts that were not needed and just needed to be reprogrammed. 

  Customer Answer

  Date: 01/16/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  1) First issue was incorrect installation of the pads and not programming, which could have not been proven by sending parts back. Remember, after this diagnose I brought the car back to Midas, not letting the dealership fix it. 

  2) Midas' diagnose after this was "refer back to dealer", as Midas said they did not know what the problem was. If they knew reprogramming was needed for the breaks to work, why would they sent me driving with brakes not working? 
  

  3) If dealership finds broken parts and parts not belonging to the car, it is clear that the repairs I paid for were not successfull. 

  4) After the parking break work in ***********, Midas did not indicate any need for any additional programming at the dealership. 

  5) If Midas knew the breaks would not work without some programming they cannot do, why did they attempt it and charge for the works like everything would be fixed? 

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 01/16/2025

  We have no way to know the parts were broke. Did the dealer take the customer to the vehicle and show them the broken parts? Then the dealer should have returned the parts to the customer. Nothing more we can do without seeing our parts to verify. Again, the customer should be contacting the dealer for misleading the customer and replacing parts that were not needed. The dealer themselves, once the vehicle is out of warranty, will install aftermarket parts. 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, I had my ***** truck towed to the Midas location on ******** Road for an engine replacement. On October 7, I was given an estimate of $7,700, which I approved on October 11. My vehicle remained at the shop from October 5 to November 25nearly two monthswith minimal communication. Updates were only provided when I physically visited the shop or reached out via text.I also requested a thorough inspection of the vehicle to identify any additional issues. Despite being promised several completion dates, none were met. On Nov 8, I was informed that a bracket and wire harness needed replacement, further delaying the process.When I picked up my vehicle on November 25, the cost had increased to $8,500. Despite assurances it was in working condition, fluid leaks began immediately. After refilling antifreeze at the shop, I later found puddles of antifreeze and transmission fluid, with both levels dangerously low, before the engine cut off.I returned to Midas on November 26, where the fluids were topped off again. After a test drive, the leaks persisted. I returned, and it was found that clamps on the transmission and antifreeze lines had not been properly tightened. The shop assured me everything was fixed.On November 29, I found the fluid levels low again. The technician was unavailable, so I returned on November 30. At that time, I was told my axles were leaking transmission fluid. My vehicle had no fluid leaks before this engine replacement, and these issues began only after the work performed by *********************** is clear that proper inspection and quality control were not conducted before my vehicle was returned. This has caused significant inconvenience and loss of trust in their services.I request a thorough, cost-free repair of all issues caused during the engine replacement, a partial refund for the inconvenience, and assurance of improved quality control to prevent future issues. I trust the BBB will help mediate a satisfactory resolution.

  

  Business Response

  Date: 12/10/2024

  The shop has reached out to the customer and worked a deal to replace the power steering lines that leaked after the service.  

  Customer Answer

  Date: 12/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: I don't have any missed calls or voicemails from Midas and the power steering isn't the problem with my truck my transmission fluid is leaking daily, and I have to now check it prior to driving somewhere that's the issue that needs to be addressed immediately.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 12/27/2024

  Customer was contacted and repairs have been made.. 

  Customer Answer

  Date: 01/01/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  When I picked up my truck on November 25th from Midas and I noticed the issues I brought the truck back to them that same day and during that week to address the issues they didnt fix them then this company Midas hasnt reached out to me to address the problem or anything currently Im not happy with how the job was done so incompletely and my truck was given back to me without a care that its leaking oil and transmission fluid. I was fraudulently taken advantage of paying $8500 for a half done job.
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 01/13/2025

  last conversation ***** had with the customer, he had surgery and would not be able to have the vehicle to the shop until after recovery.  We have told the customer we are fixing the axle seal at no cost but have not been able to get the car back to the shop.