Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midas Auto Service & Tire Experts - an Employee Owned Company has 108 locations, listed below.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  1204 S Reynolds Rd Toledo, OH 43615-6910

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1111 W Alexis Rd Toledo, OH 43612-4203

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  900 Tiffin Ave Findlay, OH 45840-5858

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  3011 Woodville Rd Northwood, OH 43619-1427

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have taken my car to this shop now 3+ times for the SAME repair. I have paid almost $5000 since January. Every time I take it in for the SAME errors in the car (service stabilitrek, ABS light and Check engine light), SAME issues with the car (which I have caught on camera)- car won't accelerate, won't switch gears etc. they tell me they cannot reproduce it (everyone can but they can't seem too, I have offered to come up there and told them exactly how fast and what to do to replicate it), and than they "diagnose it" and tell me it's something totally different than the last time so it is outside of their warranty and out of my pocket. I have mentioned the owner and BBB before and they stated me mentioning that was the "only reason it was diagnosed for free". Each time I leave they tell me it is fixed and won't happen again, but here I am AGAIN 3rd time, same issues, same warnings, them telling me its a different thing. My husband has been late to work everyday since I work night shift and he works day shift and it has been very stressful. I do no have anymore money to spend on this, I think the almost $5000 is sufficient! This is unsafe and ridiculous at this point. They said they are going to pull the cars "black box" and check the warnings but never called me back with any information so it has just been sitting in their parking lot for over 2 weeks, since I do not have the money to fix it AGAIN. I have never had anything like this happen, and I should not have to bring my car back 3 times for the same issues! I am on the computer I have documents to upload, I just have to login on my phone.

  

  Business Response

  Date: 07/14/2022

  We have already refunded the customer the $1,800 on 5/16 for the parts we installed on 4/30 that did not solve the customers issue. At this point, customer is welcomed to take the vehicle elsewhere for a second opinion on what is causing the noise we cannot duplicate when customer brings the vehicle in. 

  

  Business Response

  Date: 07/18/2022

  My apologies on misinformation regarding a refund. Verified customer paid the $1,800.  On 3/2/22, customer came in with Service Request - ABS/TRAC light came on, brakes also grinding. We diagnose the vehicle, replaced front and rear pads and rotors and the left rear wheel bearing. customer returns on 4/5 for us to diagnose check engine light on. We did the diagnose and replaced the VVT Solenoid. Customer returned on 4/30 with Service Request - light came back on, taking longer to speed up. At this time we replaced the Right rear wheel bearing with the front struts and rear shocks. On 7/16, the ABS light was back on and now the Front bearing needed replaced. We did not cause these issues, customer vehicle is experiencing multiple issues due to normal wear. Customer is welcomed to get a second opinion on the vehicle. 

  Customer Answer

  Date: 07/18/2022

  
  Complaint: ********
  
  I am rejecting this response because: I just paid you guys another 400$ To get it repaired  I paid over the phone so I could pick it up after my husband got home and they would be closed  they usually leave it locked and I come back to get my key, I came and got it at 630 pm all 4 doors were unlocked, key was VISIBLE, gas light was on (meaning they couldn’t have driven it to try and recreate it as they claimed), tire pressure light was on, there was no receipt or paperwork in the car as normal and as soon as I drove off the lot it did the same thing, so what did I pay for? Nothing is fixed again! I only agreed to them fixing it because I was under the impression I was being refunded $1800 and that was not the case or I would have never let them do more work. The car is still not fixed, I still cannot safely drive it to work and I just have them $400 more and they left it open to be stolen and couldn’t even put air in the tire!?

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car inspected July 7, 2022 at 2pm. It was fine when it passed inspection with flying colors, but it just so happened the service engine light came on today. July 9, 2022 at 2pm I think it was sabotaged by that garage. It showed four codes that have never been a problem. I kept that engine in tip top condition. I had a gut feeling that this would happen. I will tow it to my mechanic on July 11, 2022, and he will be able to tell if that inspector tampered. Some of the codes are very suspicious and except for the air bag light code (which is not even an issue)hose codes. .except one never showed up before. I want Midas to repair the damage and pay for my emotional dis stress which aggravates my medical conditions. They obviously saw this old man as a sucker who they thought would pay hundreds, if not thousands (because the worse damage was to the catalytic converter) I knew some of them were crooked. I had many good experiences from former managers. But these guys are high pressure to sell.Sell, sell by corporate. . I will take this both to the NY consumer affairs dept of the AG's, and small claims court if this is not resolved to my satisfaction. Who knew they would intentionally inflict damage just to get a sale. Midas was once a very reputable company. What a shame

  

  Business Response

  Date: 07/11/2022

  All we did on 7/6 was a New York State Inspection. We did not "sabotage" or "intentionally inflict damage just to get a sale" to customers vehicle. We are not paying for the repairs needed to customers 14 year old vehicle and we certainly are not paying for "emotional dis stress which aggravates my medical conditions."  Nothing more we can do here. 

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought new tails pipes for my 1993 Corvette. I thought they should be professionally installed. Midas was not the place to have anything professionally done. While I was there I asked about replacing the speed sensor. Said they could take care of this as well. I left my care for 4 to 5 hours. When I picked up the car. I found the tail pipes were lopsided. They don’t extend passed the bumper. They cut the old pipes to short and had to ad a piece of pipe to each side. I expected the pipes to be welded. Instead the pipe clamps were hanging to low and will drag. The Lt1 tips were lopsided. The assistant manager didn’t see anything wrong with the work. He told me that the speed sensor did not fix the problem. That the gear was stripped out. On the way home the drivers side tail pipe fell off. When I got home I tried to put the pipe back on. It still doesn’t go pass the bumper. I took the speed sensor out to see the gear. The speed sensor gear wasn’t even put on the sensor. I spoke to the manager and gave them the opportunity to to fix it. The speedometer words when I drove it back to there shop. When he saw the pipe he said it looks good. They tried to fix the leak from the sensor. The O-ring would not seal. They argued about what oil goes in the tranny. I had gone toGM and picked up 2 quarts of GM tranny lube. After reading the service report that they gave me it was obvious they were trying to shift the blame to me. The fact is if they knew what they were doing or cared about what they were doing, they would take responsibility for their shortcomings. I’m a 62 year old veteran. I had to craw under my car and do the best I could with it because they just don’t care. I also called and filed a complaint with the corp office 4 days ago. Never heart back. Want to ad this note; While I was there the second time. There were 2 other patrons complaining.

  

  Business Response

  Date: 07/06/2022

  Customer returned and the pipes were reinstalled and straightened out.  The RO was noted - TRANSMISSION WHEEL SPEED SENSOR WAS CUSTOMER SUPPLIED, GASKET FAILED DUE TO MANUFACTURER DEFECT. CUSTOMER WAS MADE AWARE OF THIS. AN ATTEMPT TO USE THE OLD GASKET WAS MADE IN HOPES OF STOPPING TRANSMISSION LEAK LONG ENOUGH FOR IT TO GO TO THE TRANMISSION SHOP. The manager states the customer is picking up a new o-ring for sensor and wants us to install it and he will be happy. 

  Customer Answer

  Date: 07/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  Your boys are lying to you. Just like he lied on the report.

  I have read the complaints listed here. Seems the whole world is messed up except your boys. Ray Charles could see the incompetence in that shop. Open your eyes. There seems to only one guy in that store that cares about what he’s doing. I asked him the right way for that exhaust tone installed. “Weld it on”is what he said. Midas the muffler people, my butt. I wouldn’t let your guys work on my bicycle. I got pictures and video. See you in court.

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 midas looked at my car and stated I needed more things done to it than what it really needed. The person on the phone was very rude and hung up on me and he told me to come get my car. I sent the tow truck driver to get it but there were no keys in the car. By the time the tow truck driver got there they were closed. I tried calling midas asking for the keys but they just hang up on me

  

  Business Response

  Date: 06/22/2022

  Not much we can do 8 months later regarding customer keys. 

• Initial Complaint

  Date:05/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14th, I took my vehicle in for brakes and they told me I needed a lot more than just brakes. They replaced my brakes, rotors, tires, front hub assembly, motor mount and one left cv axle. Charged us for an alignment which they never did. Also did something with the pin in the transmission. After I received the van back, that night I was driving it and I lost all power to it. I had to have it towed to a garage where they told me that it was the pin in the transmission that was causing the problem because there was no pin in the transmission and so it lost all the fluid. I attempted to find a solution with the manager at the store however he said that it was not their fault. I called corporate and they said they would call me back within 2-3 days and it has been about a week and I still have not heard from them.

  

  Business Response

  Date: 05/31/2022

  Customer was in on 5/14 with Service Request - Brakes. We inspected the vehicle and made recommendations on what the vehicle needs. We replaced front and rear brake pads and rotors, 4 new tires, right rear cv axle, and right rear motor mount. I do not know what "pin in the transmission" customer is referring to, but we did not work on or service the transmission.

  Customer Answer

  Date: 06/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:05/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 4, 2022 I took my car to Midas to get the heat repaired in my vehicle. I paid the 39.99 for a diagnosis test. The employee told me what I needed. and quoted me.a price. They called and told me my car was ready. I came back to pick up my car. I played for the service. I told the employee that it still didn't have heat. The employee told me to take it ride if around for a couple of days. If that didn't work bring it back. I brought it back in a couple of days. And the employee said it would be 1200.00 dollars. in march I took it some where else. They said the seal wasn't broke. He hadn't did anything on the car. They flushed it out with coolant and the heat was working

  

  Business Response

  Date: 05/25/2022

  Customer came in on 2/4 with Service Request - No Heat. We found the thermostat needed replaced. Replaced thermostat and did a coolant flush. Customer returned on 2/11 again with Service Request - No Heat. We now find the vehicle needs a new heater core. Unfortunately, customers vehicle has multiple issues, we did not cause and we had to fix the most obvious repair needed before finding the other. 

• Initial Complaint

  Date:05/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in 4 times to have my AC fixed and still not fixed. I was told needed compressor, spent $1,200 and still Blew hot air, took it again , was told a line was leaking. Fixed and still blew hot air. Took it again , Dave the manager said I lost 4 ounces of Freon but can’t find leak and sent me on my way. Came back again and he Added Freon to car and then Claimed it was working fine deceiving me like I was making up the issue when the car even now is blowing hot air. The Freon he added all leaked out the next day. I’m beyond upset as I been dealing with this for a year and the Issue isn’t fixed and i Spent close to $2,000 for an issue that isn’t fixed and i Don’t think the Maintenence done was needed since it’s still doing it. I would like a refund of all cost for this issue and i Will not return to this business. I now have to go to another shop to have it repaired by someone that knows what they are doing. Thank you

  

  Business Response

  Date: 05/25/2022

  DM made contact and customer will take vehicle to location Monday for us to diagnose.

  Customer Answer

  Date: 05/25/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I took my vehicle to the Midas and has A gentleman look over my car and once again I get the “ I don’t know” response and that It COULD be electrical issue but I would need to spend $130 an hour to find out. The district manager said they won’t pay a refund since this is a “new” issue and that I needed the previous repairs. Thing is , the person that performed the repairs said what he fixed would solve my issue but they didn’t at all. Never once did they check electrical or say that’s what it could be the 4 times I took it in. They said it was a LEAK but could not find it. I paid for repairs I was told would fix my issue and after A year, the issue remains. I want a refund so I can take my car to another place. I never had issues with Midas until now. After all the years doing business with them , this is what I get. At most they could’ve waived the fee for the electrical repair if it was in deed that but wasn’t offered. I just want refund for the labor of the compressor and the Line leak that I was told would fix my ongoing issue. 
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/06/2022

  On 7/3/21 customer was in for us to install customer supplied AC compressor. The air worked for several months before he had a hose leak that we repaired on 3/18/22. When the DM had the customer take to a different Midas location to inspect on 5/23/22, we noted the RO - checked power to ground at comp,  all good.  checked power and ground to fan assembly and all good, checked all fused and all good.  rechecked Freon levels and all was good 1.125lb Freon was recovered and recharged.  while checking wire connector at comp found wires may have been loose causing the problem.  not sure at this time but the system works as it should.  If problem persists will need electrical diag at $130.00 per hour.

  No refund will be given for us installing customers parts. 

  Customer Answer

  Date: 06/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  i took the car to Valvoline and they Said the AC clutch does not work and looks Like was whoever put it in caused the issue. The car is constantly blowing hot air still and just Seems baffling how after taking it in so many times, no one can find the issue and expect me to pay $130 and hour Just to SEE what the issue could be. I was told the repairs I had done would fix the issues and hasnt. If I am told what was done would fix the problem and it hasn’t, I should get a refund. It’s frustrating to take my car in multiple times and basically Get shrugged shoulders and an”I don’t know” response from professionals. Two Midas locations and both said they don’t know what the issue is when clearly there is one and I’m told I need things done to correct it and those Things don’t fix it so I’m definitely not paying them more money to not do a job properly again just so I can get shrugged shoulders and “I don’t know” responses after checking electrical. I put a lot of money into this repair and still Isn’t fixed. It used to work here and there but now it’s strictly blowing hot air. All I want is my car fixed like I was told when the first two repairs were done. Each time I took to to Erlanger store the manager can’t figure out the issue and even Says blows cold air but a day later it’s hot again. When I had my compressor put in last year, the air was only used couple months until fall hit so didn’t need it again so it’s not like it was working for a year as I didn’t have it on all the time. I’m told it’s a leak multiple times then I guess it’s not , then it’s now possible electrical so I don’t know what to do. I never had a shop not know what the issue is. Either way, I still would like a refund of some kind as they don’t know what they are doing with this issue and i shouldn’t have to pay for more guesses over the same problem from a year ago. Thank you 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had **** **** brake job on 2/4/21 with a lifetime warranty on the brake pad. On 5/3/22 the truck front passenger wheel locked completely up while driving & brake fluid started pouring out from that same tire. Had the truck towed to a diesel shop & was told that the brake pad was wedged in between the caliper & rotor. And that the pad had no clips that secure in place and there was damage to rotor and one caliper piston. There's suppose to be a lifetime warranty on pads and apparently the pad was the problem but was told by the district manager that he doesn't know what that truck has been through in the last year so no they weren't responsible but that's not the way lifetime warranties work. I paid $170 for tow truck and $643.36 in labor & parts to repair.

  

  Business Response

  Date: 05/05/2022

  I agree with customers remark regarding our lifetime warranty. Please have customer verify their current mailing address and I will send a refund check in the amount of $40.23 for the brake pads that were replaced. 

  Customer Answer

  Date: 05/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** * ****** *****

• Initial Complaint

  Date:05/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car inspected 4/25 passed excellent and brought to Midas few days later because I just felt the rear break pads made a squeaky noise wanted to be pro active and have them replaced. I called got a quote 260. Dropped it off reminded them that car was just inspected all good but wanted rear break pads only. I called at 3pm to check status of car they said quote over 1000 rotors needed replacing. I said absolutely not replace rear only. Picked up car and had to pay 460 cuz they replaced all like seriously? Further they would not honor coupon online for 20 off 300 or more! This place is a scam and a joke this is why we no longer take fleet cars there as well. I also brought it to a garage right after pick up and they verified rotors were fine. This is shaneful

  

  Business Response

  Date: 05/04/2022

  Customer was in on 4/30 with Service Request - rear rake pads. We did our brake inspection and found both front and rear pads need replaced along with the rotors. Customer declined the rotors but authorized front and rear pads replaced. We noted the sign RO - Customer is aware the brake pads don't come with a warranty due to not replacing the rotors when they are below factory specifications. Also made customer aware vehicle is unsafe to drive due to the rotor conditions. Customer Declined Suggested Services as a result of declining suggested services to your brake system you may experience the following problems: 1) Pulsations 2) Pulling 3) Low or Spongy Pedal 4) Squealing 5) Grinding. The estimate prices shown are good for 30 days from the date of inspection.

• Initial Complaint

  Date:05/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2003 Lincoln Town car w/approx 200,000 miles on it. I took it into Midas on ******* *** ********, **** about 4 months ago to repair the wire intake as something was draining the battery. I picked it up two months later and paid $1300 for repairs. When I picked up the car, it wasn't running right, so I went back into the shop and I spoke to Mike. Mike said go ahead and take it home and drive it a while, then bring it back and he would work on the motor. About a week later, I called him. Then he said he would not work on the car any further. I would like them to repair the car. I am having the same problem now, that I had when i took it in, and my converters are messed up.

  

  Business Response

  Date: 05/02/2022

  Customer's 2003 Lincoln with 296, 754 miles was towed in on 2/12/22 with a Service Request - CHECK FOR COOLANT LEAK AND ADVISE / VEHICLE TOWED IN FOR NO START. We performed a charging a staring diagnostic, replaced the battery, catalytic converter, both o2 sensors, replaced 8 spark plugs, and one ignition coil. We recommended an oil pan gasket, egr valve, fuel injector, and degrease and dye to detect power steering fluid leak. Cusotmer was able to pick car up and drive off after repairs made. We noted the RO - MIDAS FOUND COOLANT LEVEL LOW, MIDAS PERFORMED PSI TEST AND FOUND NO EXTERNAL LEAKS AT THIS TIME. we also documented  the sign RO - MIDAS FOUND THAT MULTIPLE PEOPLE AND OR SHOPS HAVE BEEN WORKING ON VEHICLE. MIDAS FOUND INCORRET BOLTS ON INTAKE, FUEL RAIL NOT SECURED CORRECTLY. MIDAS CORRECT COOLANT LEAK AT INTAKE, REPLACED INTAK BOLTS WITH CORRECT HARDWARE. MIDAS REPLACED FUEL INJECTOR O RINGS. MIDAS WILL RECOMEND EGR VALVE, 7 SPARK PLUGS AND ONE FUEL INJECTOR TO CONTINUE FOR IMPROVED PERFROMANCE. The converters are under a limited warranty, if there is an issue with the converters, customer can return to have us inspect. Unfortunately the vehicle has multiple issues and we are not taking ownership of this vehicle and repairing for free.