Complaints

This profile includes complaints for Midas Auto Service & Tire Experts - an Employee Owned Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Midas Auto Service & Tire Experts - an Employee Owned Company

  1101 Monroe St Toledo, OH 43604-5811

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  531 S Telegraph Rd Monroe, MI 48161-1613

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  3527 Glendale Ave Toledo, OH 43614-3407

  
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  Midas Auto Service & Tire Experts - an Employee Owned Company

  5435 Monroe St Toledo, OH 43623-2817

  
• 

  Midas Auto Service & Tire Experts - an Employee Owned Company

  3991 Monroe St Toledo, OH 43606-3841

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car in for service car had no heat, and wouldn’t hold antifreeze. Plus a sensor code came up. Appointment was on November 26, my son took car in talked to ***** wanted intake sensor and hose es checked for leaks got a quote for $ 432 done by Saturday. Midas called Friday said thermostat needed changed plus housing was cracked that’s why it wouldn’t hold antifreeze but than the quote went to$543. My son changed thermostat we’d before thanksgiving that’s how we knew the hose’s leaked. Midas called Saturday to pick up car that we’re still working on it, the person said we were rushing the mechanic and they was still bleeding and pressure testing system. Left at closing. Return Monday because I still didn’t have heat, Midas had car running 2 hours to bleed and burp system , went back with mechanic he said car was blowing hot air when I checked it was cold. ***** was stumped on the heater said to bring it back in on Friday they would flush system at $120 if that didn’t work than change switches at another $163. Made appointment for Friday but didn’t go took to another mechanic on that Friday he said water pump was bad and that the thermostat was damaged broken flange that Midas busted paid $350, what was surprising is that when we picked up car on Saturday ***** mentioned the water pump was repaired than corrected himself. I’ve contacted Midas headquarters made a complaint district manager said he wasn’t going to do anything about the issue I asked for my money back

  

  Business Response

  Date: 12/21/2022

  The car was brought into the shop to repair a coolant leak.  The shop estimated the water pump.  Customer approved repair and leaky water pump was replaced. Water pump had a warranty, customer chose to take vehicle to a different repair facility and had water pump replaced. Nothing more we can do here, warranty is now voided.  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 22 Did rear brakes .. over $500 May 6 22 return bad squeaking Did front breaks and needed to redo back brakes still not right.over $500 Returned May 9 22 as breaks still very bad squeaking. I said something is not right. Do you need to replace caliper? I asked they said no. They took off tire tried to tell me they didn’t mess up. Then said oh we did mess up here is a free oil change. I said it’s still not right. They said it’s right Nov 22 went somewhere else squeaking bad They said rear caliper had seized causing burn out rooters and pads and caliper. Also said Front was nicked and leaking from the axle both caused by wrongful wear. Cost over $1300 to fix. The rear tire wasn’t even moving it was very dangerous they said. I reached out to corporate at Midas and they contacted the shop. The shop said they will not give the $1321.80 refund. I was told corporate has no say in the franchise that they are private. The shop said they won’t admit to wrong doing or give. Refund. I was placed in a very dangerous safety situation as well from their errors. I would like a refund of $1321.80 the cost of what I had to have my vehicle fixed. Had they done it correctly I would not have had to spend this. Very poor service. I want to warn others about this fraudulent business and how they will damage your vehicle not repair it correctly and put your safety and life in jeopardy! If I do not get a refund here I will take them to court!

  

  Business Response

  Date: 12/15/2022

  Last record we have is from 5/9. At that time we replaced the rear brakes under warranty. I see no other record of customer. If customer is having issues again, they need to return for us to inspect. 

  Customer Answer

  Date: 12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  Midas corporate was called in on this and already reached out to you and your response to them was that no refund will be issued. You have all the documentation. After you doing brakes incorrectly in Feb and then again in May it was time to consult a third party. Which I did and they inspected your work that failed on many levels. If your work was done right I would not have had to spend $1320.80 to have the work corrected. You have all the documentation here uploaded as well. You have already been shown this by Midas Corporate as well so you are fully aware. I am requesting a refund for the unnecessary $1320.80 from Midas I needed to pay the third party to fix the unacceptable work done twice by Midas where I paid already over $1,000. To begin with. Not to mention the unsafe conditions I was put in by your incompetence. This could be going to court for those additional unsafe conditions I and my family was put in where I could be going after more. So I truly think a refund of $1320.80 is more than reasonable!

   

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/15/2022

  Looking at the documentation provided, last time we saw the vehicle was on 5/9. At that time we replaced the rear brakes under warranty. 6 months and over 7,000 miles later, customer went to Monro on 11/17, at that time they found the rear calipers seized causing wrongful wear. 6 months ago when we replaced the pads and rotors, the calipers were working properly or we would have estimated to replace. Nothing more we can do here since customer chose to go to Monro and not return to Midas. 

  Customer Answer

  Date: 12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  Brake pads should last between 10,000 and 20,000 miles. Rooters should last between 50,000 to 70,000 miles! 
  Looking at the mileage records: 
  From February 2022 to May 2022

  a total of 2,405 miles lapsed. So they needed to be replaced. That is not good or right!

  Looking at the time frame May to Nov when these newer pads and rooters that had just needed to be replaced again failed when they should again have worked it is well know:

  Brake pads should last between 10,000 to 20,000 miles and rooters 50,000 to 70,000 miles!

  so the 7,000 miles that was used from May to November should have been fine. 
  Yet again they failed. 
  In May customer asked for calipers to be replaced and was told oh no they don’t need to be done.
  Let it also be noted that when I returned the second time in May because it still was not right you took off the tire and said I did make a mistake and tried to give me a free change which I never returned for.  You said oh there I fixed it. The work as not done correctly! 
  Let us also not forget about the front Axle which was wrongfully cut and burnt causing grease to leak which would also make the front brakes fail.
  There are obviously technician errors and wrongful work was done on my vehicle.

  I should not have had to replace the brakes or rooters in May after having gone only 2405 miles. No should I have had to replace them after going 7000 miles. My caliber should have been replaced much earlier and the work should have been done correctly not causing a Nov caliper seizing rooter and pads to fail. As well as the front done wrong!

  You have put my in an unsafe situation and the work was done incorrectly!

  A refund of $1320.80 is still seeking for wrongful work and unsafe conditions that caused me to pay this yet again.

  I would never return to Midas for work on any vehicle as you could have killed me and my family by your incompetent work and put us in extremely dangerous and hazardous conditions! 

   

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife went in to have a diagnostic service done for the computer in my car. Everything was good I thought I spoke to *** and he explained everything to me. I then said we need schedule a time to have the part fixed and to do a oil change. He said ok gave price for parts and service and then said the oil change does not have to be the full synthetic it can be conventional which is the 34.99 I said are you sure. He knew my car and oil it could take. My wife went in today and went to do the oil change and was told the price being 65.99 plus tax. She said she had to call me and *** who saw us before said she did not have to. My wife said it's a higher cost he said don't bother me I work for ********* he can afford it. It's the principal about it though. You don't quite a price and change it later. Im not sure if he did this because my is a woman or because I am a veteran. When I called he played like he did not know us. Luckily I recorded the conversation in my phone as well as having phone recording of today's conversation where I reminded him him who I was and he said oh I remember but I have to charge the full synthetic price. I said you told us the wrong price you should discount that. He said no. I can't believe Midas treats women and veterans like this during the Christmas season. I call ***** ****** and my CO and they said write the bbb first. ******

  

  Business Response

  Date: 12/13/2022

  Customers vehicle calls for DEXOS2 oil. This is a full synthetic oil. We will only put the oil that is required by the manufacturer in the vehicle due to liability. 

  Customer Answer

  Date: 12/14/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I said wanted a discount your employee lied about the price and I want a resolution.  I know it requires fully synthetic oil. That's not what I wanted. Your employee was rude and has bad business ethics lying to a veteran and his wife is wrong. Discount is what I want. I told my reserve station how midas lied to military. And all you come back with is telling me the oil.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 12/14/2022

  Nothing more we can do here. A full synthetic oil change is $74.99. Customer states in his rejection - "Discount is what I want" - Manager noted in the system  - "Customer told me to go to hell when I informed him his 2016 Chevy Trax takes full synthetic. I quoted customer $59 and he still told me to go to hell." Nobody is taking advantage of veterans and women, if customer wants to have a standard oil change performed on the vehicle, he will need to take it somewhere else, we are not willing to accept the liability and will not do it. 

  Customer Answer

  Date: 12/15/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I have the recording of when this employee told me a different price. Also when my wife continued to to talk to the employee and was quoted the same price. I recorded the conversations with companies soni don't have to go through this. A situation happened like this 10 years ago. Now I record. I have all phone recordinngs also I will talk to the CEO and my CO from the service. And finish with ***** ******. And yes **** ***** did the same thing to me but I gave the recording to the owner and it was solved. So I will do the same thing. This is not a professional company terrible staff and terrible management.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the letter i'm trying to send to the President of Midas to get my money back! l've had no luck in finding an email or phone number to contact higher authority. this is absolutely ridiculous.

  December 27, 2022
  
  
  I am writing this letter in regards to my dissatisfaction with the service I received at your **** ****** ****** Location on 7/23/2022. I am requesting my money be returned to me respectfully. 
  
  I took my Toyota Camry to this location to have the rear wheel bearing replaced. I had my own part and purchased the part from ************ and brought it with me unopened in the box for them to use. I dropped of the vehicle first thing in the morning and around about lunchtime I get a call from the Manager of the location stating that they took off the wrong wheel bearing, being the left front wheel bearing. He stated when the technician was trying to put back together the front left wheel bearing it was falling apart and  too far along in the process and it broke and that I would have to pay for their mistake! I was in disbelief and speechless! So your telling me you took off the wrong part, realized after you opened the box that it was supposed to be the rear not the front, tried to put back on and broke it and made me pay for something I didn’t do or come in their for!! I obviously did not want them working on my car anymore and I use that car to drive to *** ****** ******** everyday for work so I needed my vehicle back. I picked up the vehicle with little words to say and unfortunately paid the bill to get my car back knowing I would take this situation up with a higher level. So I got home and realized they never put my part that they never used back in my car. I stopped in 2 days later to pick up my part and there was no packing slip in the box just the part. So in the meantime 2-3 weeks later in August I get a nail in one of the tires on the Toyota. I decide to get all four tires replaced. So when the autoshop was changing the tires they asked me if I had the front left wheel worked on lately. I said yes I did. They told me that one of the lug nuts was stripped and just basically barely hanging on. I was advised to take vehicle back to the place who worked on it and have them pay for a brand new one to be put on. I called Midas on ******. Took it to them and they ultimately replace the stripped lug nut with a new one. So fast forward to Oct/Nov. I am having the rear wheel bearing replaced. I am having a certified technician do the replacement. I let him know about the situation I already had to go through with Midas. I get a call at work from the certified tech letting me know he doubts that anything new was replaced on the left front wheel bearing. I told him to take pictures. The pictures show old and rusty parts!! I even took the vehicle to ********* to have a second opinion and they would agree as well! So I contacted the corporate complaint number on Friday, November 11, 2022. I filed my complaint and was told somebody would reach out within 3 days. Nobody did. So after a week I called back on Friday, November 18, 2022 and talked to ****** ********* and he would be handling the complaint. He told me the owner left me a voicemail. I never received any voicemail at all. I told him the story and uploaded vehicle pictures to prove my story to his email address. Now it’s Monday, November 21, 2002 and I emailed ****** asking the name of the owner of that Midas location. Nothing. I emailed November 22, 2022 asking for an update by the end of the day. Nothing. Now it’s Wednesday, November 23 I call complaint line and spoke with a ********* and asked to talk to ****** about my case. She told me she would put notes in the system for him to contact me. Nothing. Monday, November 28, 2022 I called complaint line again and now they told me they would contact the District Manager, ***** *****, and he would get back with me in two days. Nothing. Wednesday, November 30, 2022 I called complaint line and they were going to send me to the escalation line. I asked her what would that do, that I wanted the President/CEO email. She told me she could not give that information. She said she would give me a call back on December 1, 2022. Still waiting! 
  It's been 3 weeks and I do not want to waste anymore of my time on this situation that Midas created and did not take responsibility for. I trust this is not the way that Midas wishes to conduct business. I once again am respectfully asking for the return of my money.
  Thanks you for your time and prompt attention in this matter.
  
  Sincerely,
  ******* ********
  *** ******* **** **
  *******, **** *****
  
  

  

  Business Response

  Date: 12/01/2022

  Customer will need to contact the DM directly at ************ to arrange to bring the "old" bearing that was replaced from second shop along with the vehicle so he can inspect and verify what bearing was actually replaced by second shop. 

  Customer Answer

  Date: 12/01/2022

  
  Complaint: ********
  
  I am rejecting this response because: Midas has no clue what they are talking about! Midas has the old part! Midas took off the front wheel bearing, the wrong one, then looked in box and realized it was the rear wheel bearing that was supposed to be done, went to put front back on and broke it!! Then because you supposedly put on a new part you charged me! Now 2 certified tech say you never replaced what you said you did!! Then I left with nothing being done to area i initially brought the car in for! You have the old front part!! 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 12/02/2022

  We replace one of the front bearings.  Customer requested the shop to replace a bad bearing and after inspection they called the customer informing her it was a front bearing that was worn and she had supplied a bearing for the rear.  She did purchase the bearing recommended by the shop.  The reason the customer wanted the bearing changed was to correct an ABS light.  At no point did the shop charge for ABS diag or preform it.  Strictly based of customer request service, they recommended the bearing that could physically be verified bad.

  Customer Answer

  Date: 12/06/2022

  
  
  I have contacted the district manager number , ****** ********, and left him 2 
  Voicemails for him to contact me. I will be contacting the president of the company next. 
  ******* ********

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11-19-22 appointment for coolant leak on 2007 mercury mountaineer.They did a diagnostic test air pressure test.I was told I needed a new water pump ,radiator cap,serpentine belt ,thermostat and thermostat gasket,oil change.For all the work to be done it was $956.71.The work was done the same day.Took my vehicle back on 11-28-22 told them the coolant was coming out the looked over the vehicle said they didn’t see a leak.I was also told it might be something else like a gasket but I would have to make an appt so they can look into it.I took my vehicle to get work done they did something wrong because the coolant is still leaking out when I turn right or left it makes a whining sound.I applied for the Midas credit card and I have to pay this it’s on my credit I want this fixed the right way and I want them to pay for this.This is a problem

  

  Business Response

  Date: 12/01/2022

  At the time of customer visit on 11/19, as mentioned, we did a pressure test on the system and found issues with the water pump. If customer is now experiencing leaks, we will need to properly inspect the vehicle and determine if the leak is from a faulty pump or a secondary issue that now needs to be addressed. 

  Customer Answer

  Date: 12/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  106/22 Took 2017 Jeep grand Cherokee limited awd for an oil change & light bulb replacement to support their food drive wasn't due for one until 12/2022 was being supportive only to 20 days later to break down on the parkway 1:30a 10/26/22 saying low oil, service air bag, engine, put vehicle in park to drive. Had towed & ***** at *********** ******** calls saying since midas changed oil . The pressure valve inside the oil cap where the filter is attached 2 broke which doesn't allow oil to the motor which locked up motor. Need a new motor & starter as when car cut out tried starting and shut starter down Motor on back order no eta put priority shipping total to replace is $9,245.00 before tax. Midas GM **** took his mechanic went and confirmed. I've been getting the run around since reaching out to everyone within the company no help from them. My trucks newer never had an issues. I stay up on oil changes, tune ups, inspections everything now due to their negligence I'm without work and Dr. Appointments.

  

  Business Response

  Date: 12/06/2022

  We were prepared to handle internally but Ms. ******** elected to handle on her own. Accordingly, we turned into our insurer who has already issued a check to Ms. ******** for the estimated repair and associated costs. Therefore, it is up to her to schedule and pay for the repairs at her convenience. Again, we offered to handle this quickly and efficiently, but Ms. ******** refused that option, thus our hands were tied yet we don't understand why she claims it is not being handled as a check has already been issued to her by our insurance company. We are sorry for the mistake and inconvenience, but we did everything within our power to resolve for Ms. ********.

  Customer Answer

  Date: 12/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However their response isn't satisfactory midas offered  a 12month 12k mile warranty on a engine removed from a totaled vehicle,  I offered to accept with a better warranty the vp declined and wanted to proceed with insurance which is best due to my vehicle needing the proper engine & starter. I made this complaint prior to midas accepting liability and after I've had to literally do my own investigation & footwork to get any kind of proper response, communication, and action . I also just received the check today their communication is horrible ??.  I'm grateful this nightmare is over. Have a blessed day!

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in for rear brake pads only, probably $100 to $200 job max. The technician **** ****** and his assistant tried to retract the Caliber causing brake fluid to pour out. This has resulted in more problems to my vehicle. They took it upon themselves to fix all the damage they caused to my vehicle, threatening to keep my vehicle if I didn't pay them $800. They admitted their fault on video. How was I liable for damage their company caused to my vehicle?

  

  Business Response

  Date: 11/21/2022

  Customer was in on 11/18 for rear brake pads. We have to retract the caliper in order to install the new pads. If the caliper begins to leak when we retract the caliper, the caliper is faulty and needs replaced. This is nothing we caused, we did not damage the vehicle, this was a pre-existing issue with the calipers. 

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I called the Midas at 540 Clairton Blvd Pgh., Pa 15236 and spoke with Manager **** ******** about replacing my condenser which was diagnosed as having a hole that was most likely caused by a stone. I was quoted a price of $450. I specifically told him I had had a diagnostic done (receipt presented here) and was comparison shopping. He told me when I was ready to bring it in (also getting it inspected) he would order the confessor and that would be that. However, when I brought my car in on 8/10/22, with a fully working blower fan, the Midas mechanic through relay from the consultant on this particular day tried and succeeded in convincing me that my blower fan was not pushing the anti freeze through the system and that was why it was not blowing the cold air and that there was not a hole in my condenser and that it would cost $790 and that I WOULD NOT NEED a new condenser. I gave the OK after I reiterated again that I HAD ALREADY REPLACED THAT FAN AND THAT IT WAS WORKING FINE WHEN I LEFT TO DRIVE IT TO MIDAS ON 8/10/22. When I was called to pick up my car I was then told that I owed them for the new fan (Which, by the way, works exactly the same as the one that I had on the day that I dropped it off. It didn't need replaced!) and in fact my condenser did have a hole and that they would put glue in the system to last me the season. It leaked out in ONE day!!! I took my car back to Midas on 8/19/22 and explained that I was owed something because they were wrong about the fan and that they did not just replace my condenser like I had called about and asked them to do. The manager **** ******** told me they owed me nothing, I got a fan, (which I did not need) and was told to leave. I have gotten nowhere with corporate, especially since they wrote their report to favor their misdiagnosis. PLEASE HELP! Thank You.

  

  Business Response

  Date: 10/31/2022

  I discussed offering her $200 off the condenser repair as good will. She declined as she wanted her full money back for the blower motor. On the courtesy check the blower did not work consistently, it went on and off. We saw that bottom of condenser was wet but saw no signs of dye in the system as she said she had in it.
  So we basically called both items but a new condenser wouldn't help with a faulty blower motor.  She could not afford both. Customer can contact DM directly at 877-728-6784 if she would like us to replace condenser with a $200 discount.

  Customer Answer

  Date: 10/31/2022

  
  Complaint: ********
  
  I am rejecting this response because: The mechanic misdiagnosed the problem, over charged me for the work they did due, and did not fix the hole (which they lied and told me they fixed it with their glue.) Does DM have a date when and who he spoke with about a $200 coupon because it was not me. Also I should not have to pay more money for something they were supposed to fix in the first place and what is a quoted coupon off worth with NO STARTING PRICE? DAH!
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bring shop in for two safety issues, one was not taken care of and one was said to be taken care of but isn’t. Brakes were worked on and I almost got in a accident today due to brakes not working at all on highway. Promises were made but not kept.

  

  Business Response

  Date: 11/10/2022

  several attempts have been made to reach customer to get the vehicle back so we can inspect and determine the issue with brakes. We replaced rear brakes on 10/22 and front brakes were recommended but declined. 

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/10 I had a scheduled appointment for an alignment. Upon inspection, they found a few nails in my tires, which I told them to go ahead and repair. One tire needed replaced, gave them the go ahead again. The alignment was done and when the tech drove my car, it was pulling to the other side (misalignment). They realigned my car. I was there for 4.5 HOURS! When I left the lot, my car had a shaking sensation through the steering wheel. When they opened Monday I called them. I took my car up there again 9/14, they balance and rotated my tires again. Still wasn't fixed. Called up there again & was told to bring it up this weekend so they could drive it. I had a family emergency and called to schedule a lunch time appointment to take it up there the following Tuesday 9/20. Took it up there and drove it with the Manager *****. He felt the vibration he told me to bring it up there after work to look at 9/20. They balance and rotated my tires again and put it on the lift. Then they started looking under the hood. I was told that I need a tune up. WHAT! No. Then they showed me that my wheel shakes when high speeds are hit on the lift. He told me that he thinks it is my axels. I told him that I just had my axels replaced in July. Showed him the receipts. At this time the manager ***** tells me to take it to the place that done the axels. I scheduled the appointment with the other place and took it there on 9/26. They call to tell me that my control arm was damaged. They are unsure what the cause was, however driving a car on a misalignment can damage the control arm/ball joints. I called ***** and told him. He then asks me to speak to my mechanic. At this point, I am frustrated. I have done everything they've asked. The place completed the repairs needed to get my car back in drivable condition. This repair was covered by my car warranty. All I asked ***** for was the $100 deductible payment I had to pay. He refused and told me that they did not touch the control arm.

  

  Business Response

  Date: 10/05/2022

  On 9/10, w performed a free flat repair and replaced one tire and performed an alignment. We are not responsible for customers control arm needing replaced simply because we worked on the vehicle last. 

  Customer Answer

  Date: 10/07/2022

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I believe they are responsible for the damage to my control arm. My mechanic told me that it is likely that the misalignment caused the bend in the control arm when the car was drove. I gave them multiple chances to identify the problem and fix it themselves and they couldn't even identify the problem. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 10/07/2022

  Like any car component control arms wear down over time and need to be replaced. Control arms bend or break when driving over large potholes or bumps, while bushings can also wear out on their own due to age. We are not responsible for customers bent control arm simply because we performed an alignment. Only thing we are guilty of is not seeing it when aligning the vehicle.