Reviews

This profile includes reviews for ProVia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProVia

  2150 State Route 39 Sugarcreek, OH 44681-9201

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  ProVia

  301 Industrial Park Rd Booneville, MS 38829-1411

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  ProVia

  1550 County Road 140 Sugarcreek, OH 44681-9204

Review Details

• Review fromScott T

  Date: 12/13/2024

  5 stars

  Scott T

  Date: 12/13/2024

  Installation was smooth excellent installers as well. Door is excellent would but from again

  ProVia

  Date: 12/18/2024

  Thank you for taking a moment to share your experience, *****. We appreciate you choosing a ProVia door for your home!

• Review fromRhonda N

  Date: 12/05/2024

  1 star

  Rhonda N

  Date: 12/05/2024

  We purchased 4 windows made by Pro Via. The company sent a Gentleman out to investigate. He then stated it was the Company than installed them, which was a company That stained our log home and replaced the four windows stating that these windows were great! We called him back to let him know that the profile says the windows are not set correctly. He looked at them messed with one in the dining room, and that was it.! So now it’s winter and the wind is still blowing into our house. We are seasonal here. We happen to stay for the holiday. I want something done to this company. How do I go about this? It is ridiculous. Our house was warmer with our old windows by far.! I only rated them a one because I had to choose to carry on

  ProVia

  Date: 12/06/2024

  Hello ****** - We are sorry to hear that your window installation has not yet been corrected. The air infiltration you are experiencing is due to the windows not being shimmed at the time of installation, which resulted in rolled frames. As you stated, this was identified and communicated to you by ProVia’s technician during his visit back in March and the contractor was also made aware of the issue. This is not something that ProVia can remedy because we did not install the windows. However, we will contact the dealer so that they can address the situation with the contractor and work toward a resolution of the window issues for you. Thank you!

• Review fromKenneth N

  Date: 12/02/2024

  5 stars
  My front door with side windows and a transit were installed in November 2024. As far as the product is concerned, we are completely satisfied. The quality of the product was as advertised, and we expected nothing less. The installation went smoothly as the measurements were spot on. When I called their customer service, they picked up immediately and fully answered my questions. Our concern was how to attach a blind to the side windows without drilling or nailing into the metal frame thereby voiding the warranty. One suggestion was to nail into the wooden part of the frame. After a trip to the hardware store, it was suggested we use magnets as the door and frame are 20-gauge steel. This seems to work. We are satisfied customers.

• Review fromSandra M

  Date: 11/19/2024

  5 stars
  Great Service.. we had Provia entry door installed.. short a part and had to order a part for inside house.. Great Door and sturdy

• Review fromSteve G

  Date: 11/14/2024

  1 star

  Steve G

  Date: 11/14/2024

  We confirmed our order on 6/12/24 and as of 11/14/24 we still have no windows, doors or siding. No one answers the phone and had to leave a message and no one calls back. Back in June it was to be 4 to 6 weeks to get our windows, doors & siding. So where are they????

  ProVia

  Date: 11/18/2024

  Hi Mr. ***** - Thank you for bringing this to our attention. We have just received your order for the doors and windows. The process of submitting orders is initialized by the contractor to the distributor and then the distributor is responsible to submit the final order to ProVia. Since your order has been submitted, we suggest reaching out to your contractor for further updates - they'll be able to provide you with the most up-to-date information through their distributor. We apologize for the confusion and hope this provides some clarification. We appreciate you choosing our products for your home - thank you!

• Review fromMario R

  Date: 11/14/2024

  2 stars

  Mario R

  Date: 11/14/2024

  Bought a patio sliding door for a rental home I own, vacant for several months after the installation was done. While inspecting the door before a new tenant was about to move in discovered a screen door handle was broken on several places, without any actual use, as if the part was manufactured poorly. On September 16 2024 followed Provia's directions on their website to get a replacement handle, which led to contact the distributor who sold the door to the contracting company who sold me and installed the door. September 17 2024 distributor confirmed the part was ordered. By October 21 2024 had not gotten updates or replacement part, contacted distributor again, was told the part had been shipped to the contractor instead of to me. October 22 2024 contacted the contractor who supposedly had the part but they did not know anything about it. Contacted Provia doors & windows customer service at ************ to get help to get my part. The person I spoke to assured me Provia was going to help sorting the part from the appropriate channel. November 14 2024, still don't have the part, no updates from any of the parties, still emailing/calling the distributor, the contractor, and tried to call Provia but their customer service number does not work today as if it is disconnected. I chose Provia because it was supposed to be better quality than cheaper competitors and allegedly good customer support. Don't believe that is the case. Caveats to other consumers: 1- Potential manufacturing quality issues, in my case one part without use at all, dreading finding more issues after actual use from my tenants. 2- Poor customer support procedures for warranty replacements/parts replacements: Customers should not be in the business of navigating/mediating distributors, contractors, and other parties, to get warranty parts, the manufacturer should do that.

  ProVia

  Date: 12/03/2024

  Hi Mr. ** - We apologize for the delay in getting you a replacement part for your patio door. Our customer service team has since sent the parts to you directly via ***** - we appreciate your patience on this. Please don't hesitate to reach back out if you have any additional concerns. Thank you!

• Review fromCindy P

  Date: 11/12/2024

  1 star

  Cindy P

  Date: 11/12/2024

  We’ve had Provia windows installed about a year ago. I’ve noticed a difference in the winter that our house is colder than previous years. When the wind blows I can see my curtains moving, that should never happen with brand new windows. They are cheaply made, when you close one window the whole window moves, the locks never line up! Not to say, the screen can easily be moved from the outside so people can climb right into your hose!! I would not recommend these windows to anyone. And yes they fog up a lot too!

  ProVia

  Date: 12/03/2024

  Hi ***** - We apologize for the issues you're experiencing with your windows. Our Customer Service Director of windows has reached out via email a few times to get some additional information on your order. We'd definitely like to work with you on a resolution for your concerns and hope to hear back from you soon. Thank you!

• Review fromSheila A

  Date: 11/07/2024

  5 stars
  The product of arrived on time it is very beautiful excellent craftsmanship. The color is exactly as presented. The quality is great very strong steel door I love it highly recommend buying from this company.

• Review fromChuck n

  Date: 10/29/2024

  1 star

  Chuck n

  Date: 10/29/2024

  I have a new home with Provia windows. They do not close and lock properly and the screens do not fit. I have worked with the salesman in my area since May of 2024 to get just the screens to fit. They have measured and been out to the house 3 times it is now Nov. of 2024 and we still do not have screens that fit the window. Getting someone on the phone is near impossible. Do your homework find a different window for your home.

  ProVia

  Date: 11/08/2024

  Hi ****** - We apologize for the problems you've been experiencing with y our ProVia windows. Your satisfaction with your windows is a priority for us and we're working to determine the issues and find a resolution. We see that our Director of Customer Support has been in touch with you directly and is working with the ProVia account manager in your area, as well as your ProVia distributor to get this taken care of for you. Again, we apologize for the issues and understand how frustrating that is for you and your family. We do appreciate the opportunity to resolve the problems and thank you for your patience while we do so. Thank you!

• Review fromBrenda C

  Date: 10/14/2024

  5 stars

  Brenda C

  Date: 10/14/2024

  the door I purchased is unbelievable neighbors are already commenting about how beautiful the door is the side lights only compliment the beauty of my door the installation crew was outstanding and I look forward to enjoying this masterpiece for years to come thanks for such a perfect product.******

  ProVia

  Date: 10/15/2024

  Hi ****** - thanks so much for taking the time to share your thoughts on your new door! We're delighted to hear that you (and your neighbors) are enjoying it so much already. We know there are a lot of options out there when it's time to purchase a new door, so we truly appreciate you choosing our door for your home. Thank you again, ******!