Windows
ProViaThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for ProVia's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 70 Customer Reviews
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Review fromPhil B
Date: 03/05/2025
2 starsPhil B
Date: 03/05/2025
Great door, BUT the threshold is 2 inches high that poses a trip hazard.ProVia
Date: 03/10/2025
Hi **** - We're sorry to hear you're not satisfied with the threshold for your door, as it is our standard threshold. We currently don't have an alternative option for a lower one, aside from our ADA thresholds.Review fromAnthony D
Date: 02/25/2025
5 starsAnthony D
Date: 02/25/2025
We had some older windows replaced and a walkout basement door late summer of 2024. We have not had any issues and are very happy with the product. The installation was excellent which has a lot to do with the overall function and satisfaction.ProVia
Date: 02/26/2025
Hi ******* - We're very glad to hear that your new door and windows are performing well! There are a lot of door and window manufacturers out there, and we really appreciate you choosing ProVia for your home. Thank you for taking the time to share your experience!Review fromjeff h
Date: 02/25/2025
1 starjeff h
Date: 02/25/2025
i had these windows put in 2 years ago noticed air coming in around several windows i have been waiting for them to replace them ever since. to top it all off my electric bill has not changed i think i was better off with my 30 year old windowsProVia
Date: 02/28/2025
Hi Mr. ******* We apologize for the delay with your sashes and appreciate your patience in getting this issue taken care of. Our customer service team has spoken with your dealer and confirmed that their ProVia representative reordered and will be picking up the sashes next week and installing them for you. Your dealer will also be in touch with you to discuss this.
We apologize again for the delay and look forward to resolving this issue for you - thank you!
Review fromValerie B
Date: 01/25/2025
1 starValerie B
Date: 01/25/2025
Tom ***** ******* *** ***** has been out to my home about 5 times since the purchase and installation of my Pro Via Signet storm and entry doors. They're scheduled to come out again in March 2025 when weather is warmer. I've has constant and ongoing issues with Pro Via doors. Squealing of both entry and storm doors loose door handle, loose door knocker, several mars in door stain. Still paying off with financing a defective and inferior product. Thoroughly frustrated, disgusted and angry.ProVia
Date: 01/28/2025
Hi Ms. ******* - We apologize for the inconvenience you are currently experiencing with your ProVia entry door and storm door. Our customer service team has been in touch with your dealer, who has confirmed a scheduled service date to resolve the issues you are having. We certainly understand your frustration and sincerely apologize for the disruption this has caused. We appreciate the opportunity, along with your dealer, to address your concerns. Thank you!Review fromMatt F
Date: 01/25/2025
5 starsMatt F
Date: 01/25/2025
Some of the finest quality window and door products I've seen in 50 years as a builder. Dually impressed with the quality of service and care given by ******* Windows of ******* *******, their staff, and installation technicians. The glassed in Lanai has created a whole new Indoor/Outdoor Living area to our home. Thanks to Provia and ******* Windows!ProVia
Date: 02/21/2025
Hi **** - thanks so much for taking the time to share your experience with both your new ProVia products and the dealer! We're so glad to hear you're enjoying your updated space - it sounds wonderful and we appreciate you choosing our products for your project!Review fromMarguerite D
Date: 01/19/2025
1 starMarguerite D
Date: 01/19/2025
Avoid Provia if you’re looking for quality and empathy. Purchased sliders for the patio entrance and when all was said and done, I needed the strength of a tractor to open the latch and springs on the soles of my shoes to jump over the threshold. The fifth attempt to resolve the latch problem provided little to no improvement and that “repair” was done by a rep from the company who said they could do nothing about the very dangerous threshold. A big, big waste of time and money!!ProVia
Date: 02/21/2025
Hello Ms. ****** - Since your review, we see that our customer service team, ProVia account manager, and the dealer have all been in touch. It looks like the ProVia representative in your area came to your home to make adjustments and confirmed everything was operating properly with your patio door after the adjustments were made. Our customer service team was also in touch with your dealer, who said they will reach out to discuss alternative options for ADA-compliant thresholds for your patio door, as ProVia does not currently offer those. If you feel the door still needs adjusted, please let your dealer know when they contact you. Thank you!Review fromChristina W
Date: 01/18/2025
5 starsHigh quality products.The installation was speedy and professional. Would recommend.Review fromCarol C
Date: 01/10/2025
1 starCarol C
Date: 01/10/2025
If I could rate them -5, I would. DO NOT BUY their products!!! There is NO recourse with problems AT ALL. They push off manufacturing and production problems that are derived from them on the distributors and installers and refuse to talk to anyone about quality concerns. When I did reach them, they told me that the customers comfort is not their concern. They literally told me that when they sent an entirely wrong door to my house (size, different customer,etc.) We had a big piece of wood on the back door covering the hole and a dysfunctional nonworking door in the front. We were doing an outside project that was time-sensitive with bricks and had to walk a very inconvenient, unlevel way to do our project. When I told them that, they were unconcerned and told me at least I have a door. Wow! At the bare minimum, I expected a DOOR since it was already paid for! Words cannot express my feelings about this company, management, and "procedures."ProVia
Date: 01/15/2025
Hi Ms. ****** - We apologize, ProVia did mistakenly ship the incorrect patio door and has since resolved the issue by shipping the correct door within 2 weeks. We have been in touch with the contractor, who confirmed they provided compensation for the inconvenience this has caused you. We certainly understand your frustration and sincerely apologize for the disruption this has caused you and your family. Thank you.Review fromGail G
Date: 01/09/2025
1 starGail G
Date: 01/09/2025
2 steel doors with side panels were bought and installed in 2015. 8 years later 2 of the 4 panels started to peel. ProVia says doors are out of warranty because we live in Florida. These doors are tucked back from the elements, facing north, not exposed to direct sun. $14,000 wasted.ProVia
Date: 01/14/2025
Hello Ms. ********, We apologize for the incorrect information you received about the warranty of your entry doors. The doors carry a 10-year finish warranty from the date of the installation. We have contacted the dealer you purchased your units from and will work with them in resolving the replacement of this unit under warranty. You should hear from them within the next few weeks. Again, we apologize for the misinformation and look forward to taking care of this for you. Thank you!Review fromBrad C
Date: 12/16/2024
5 starsBrad C
Date: 12/16/2024
I bought ProVia Endure sliding and double hung windows. They were installed in June. I waited until the first below zero temperature days here in Minnesota before writing this review. The windows are excellent. They totally keep out the cold air. Not even a hint of a draft from any of the five windows I bought. Thumbs way up.ProVia
Date: 02/21/2025
Hi Mr. ******* - thanks so much for taking the time report the performance of your new windows and patio door! We're glad to hear they're doing their job during this cold winter. Thank you for choosing our products for your home - stay warm!
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