Reviews

This profile includes reviews for Mobility Works's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mobility Works has 90 locations, listed below.

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  Mobility Works

  4199 Kinross Lakes Pkwy Ste 300 Richfield, OH 44286-9394

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  Mobility Works

  810 Moe Dr. Akron, OH 44310

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  MobilityWorks

  1012 Seco Rd Monroeville, PA 15146-1448

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  MobilityWorks

  5460 Campbells Run Rd #100 = Crafton, PA 15205

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  Mobility Works

  5105 Route 33 Wall Township, NJ 07727-4003

Review Details

• Review fromDaniel L

  Date: 12/05/2023

  5 stars

  Daniel L

  Date: 12/05/2023

  The folk at the West Palm Beach Florida location are some of the finest, most honest, caring people I have ever met. PERIOD They cared about my plight and did everything they could do to help me through my situation well done team ****** is the boss with a team that should be celebrated Thank you ******, ******* and my superstar *******

  Mobility Works

  Date: 12/06/2023

  Dear ********************** Thank you so much for taking the time to share the experience you had with our team at the *************** location. At MobilityWorks we strive to provide a positive experience at every level of service. Our goal is to provide wheelchair users with the mobility, independence and personal freedom they desire. I am happy to hear that we were able to help you through your situation.

• Review fromClayton M

  Date: 10/07/2023

  1 star

  Clayton M

  Date: 10/07/2023

  The service department is very unethical, unprofessional and not transparent. I bought a used van from them in good faith. I was told all inspections were complete and the van was ready for purchased. Less than a month later and less than approx 600 miles, the check engine light goes on. In good faith I take it back and get it inspected. After their inspections, check engine was the cat convertor sensor was bad. They also noted ball joint axel had a leak and lastly there was a leak from the transmission. I was given 1k miles coverage protection for this. So I was not worried that it will be fixed and on top of this, I purchased the extended warranty. 1) they went and filed a claim through the extended warranty, so that took more time. When I thought it would have just been through them. So because they knew I had the extended warranty, Service department did a claim. The 3rd party warranty company NWAN. All of these issues was given to AAMCO El Cajon and AAMCO went ahead and did this work order. That was presented to them. *** from mobilityworks service was the person making all these transactions. When the work was already done by AAMCO and when it was time to pay the bill, mobilityworks was claimimg the sensor job was not part of the service because NWAN did not approved the sensor replacement. So then **, calls me to let me know that they did a work that was not supposed to be done and leave me no choice. They dlwere blaming AAMCO for doing a job that was not asked. So now 3 weeks later, I get put in a situation where mobilityworls made me pay for something I wasn't even involved in. ** asked me to talk to his manager ***, who then trying to make it seem like it was my fault and angrily yelling on the phone and he is adamant he wasn't going to pay for that service. The van was ready I had no choice but to pay in order for me to take it home. ** and *** were pointing the blame on AAMCO and they were adamant in not paying even after I asked to go half.

  Mobility Works

  Date: 10/11/2023

  We appreciate your feedback and understand your concerns regarding the recent service on your van. We would like to take this opportunity to provide you with a detailed explanation of the situation.Upon reviewing your case, we confirmed that you initially approached us with a check engine light issue. At that time, we conducted a thorough assessment and identified that your warranty covered the repair work needed for the Transmission issue but not the Catalytic converter.However, for the work that was required on the catalytic converter fell outside the scope of your warranty coverage, we realized that our facility did not have the specific capabilities or equipment necessary to perform the repairs to the high standard of quality that we aim to provide to our customers. In light of this, we reached out to your warranty company and obtained approval for the warranty-covered work on the Transmission.It came to our attention that despite our communication and the clear authorization granted by your warranty company for specific repairs, the shop that performed the work proceeded with repairs that were not covered under warranty, specifically related to the catalytic converter.This situation was indeed a misunderstanding, and we acknowledge the inconvenience it caused you. We communicated with the shop and explained that we would not cover the unauthorized repair costs because they went against the explicit approval we had received from your warranty company. Our intention was to ensure that you were not charged for services that were not pre-approved and covered.We understand that you had no choice but to pay for the unauthorized repairs to retrieve your vehicle. We apologize for the confusion and any distress this situation may have caused. We also informed you that, if you wished, you could have the unauthorized work removed.Our primary goal is to provide our customers with transparent and professional service. In this case, we regret that the circumstances led to an unintended misunderstanding. We appreciate your business and value your trust as a customer. We remain committed to resolving this matter to your satisfaction.Thank you for bringing this matter to our attention, and we apologize for any inconvenience you may have experienced.****************** General Manager ********************************************* OFFICE: ************

• Review fromDonna B.

  Date: 09/29/2023

  1 star

  Donna B.

  Date: 09/29/2023

  We purchased a brand new 2022 Chevy Traverse from MW in May 2022 for $105,000. Nothing but problems since day one! The gas Guage never registered & we brought it back to them at least 5 times ( being totally inconvenienced) before they finally replaced the fuel tank a year later. Then about 2 months ago our ramp & side entry door stopped functioning . My 71 yr old husband with a heart condition has had to lift my scooter/ wheelchair out of the van! We were scheduled 3 weeks ago to have it fixed & we would be provided with a loaner car. We received a call late yesterday ( the day before) that they couldn't get us a rental car & we have to wait again. Totally unacceptable! Meanwhile I have a spinal cord injury & feel this burden has been put on my husband to take the chair in & out of the vehicle due to the ramp & door not operating. They really couldn't care less about a person who needs a handicapped vehicle

  Mobility Works

  Date: 10/06/2023

  Hello,At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire. As we listen to our clients concerns, we strive to provide value and operate with integrity. A member of the leadership team has reached out to ************. We have scheduled an appointment for next week and will be providing a wheelchair accessible vehicle for her to use while we are working on her van. We remain committed to serving the community, to Be There for all wheelchair users. Thank you ***! General Manager

• Review fromMark B

  Date: 09/22/2023

  5 stars

  Mark B

  Date: 09/22/2023

  Fort Myers MobilityWorks is the BEST! I own a Sprinter with VMI side lift. Stopped at MB dealer to fix AC. After the service my chair lift would not work. With help I used manual entry to get in my van and no way to get out… I stopped by MW. Fixed in under 5 minutes. I was able to continue on my way and get out once I got there. Use these guys they are Great. **** **** *****.

  Mobility Works

  Date: 10/05/2023

  Dear ****************,Thank you so much for taking the time to praise the hard working staff at our *************** store. At MobilityWorks we strive to provide a positive experience at every level of service. Our goal is to provide wheelchair users with the mobility, independence and personal freedom they desire.I am happy we were able to help you out during your travels.Sincerely,******** ******* Center Secretary

• Review fromHasani B

  Date: 09/21/2023

  5 stars

  Hasani B

  Date: 09/21/2023

  Mobility works is very accommodating the general manager ******************* and **** were very helpful to my mom and her needs this business and the people here helping are top customer service givers I'm thoroughly pleased with the work that was done and I am very appreciative of the what they have given

  Mobility Works

  Date: 10/05/2023

  Dear ******,Thank you so much for taking time out of your day to praise our hardworking staff at the ****** store. At MobilityWorks we take pride in our work and service to our community. We strive to provide wheelchair users with the mobility, independence and personal freedom they desire. I will be sure to share this with the staff and the president of Mobility Works. Sincerely,******** ******* Center Secretary

• Review fromLeasa S

  Date: 06/26/2023

  1 star

  Leasa S

  Date: 06/26/2023

  I’ve dealt with Mobility Works in regards to my daughter’s van. We needed to purchase a new van in 2019. They were WORSE than dealing with a “Used Car Salesman”!! I understand they needed to make money- but we ended up with a better van from AMS Vans in Atlanta for almost $7,000 less!! Our daughter has now passed, and we were trying to sell it locally through MW for convenience. HOWEVER- I’ve been trying to reach the Procurement Team for almost 2 weeks! Today I reached out to AMS and our van is now listed FSBO on their website! I DO NOT recommend using them for ANYTHING!!

  Leasa S

  Date: 06/28/2023

  Your response has ABSOLUTELY nothing to do with my review!! We never purchased a vehicle through you. My review pertains to having no one respond when I reached out to you by phone and online. Reread it- dont auto generate a response.

  Mobility Works

  Date: 06/28/2023

  ********,

  My apologies. I noticed I posted the wrong response and have request the BBB to remove it since it does not pertain to your situation. We have been working with the right people to get an understanding of what has taken place. We will be in touch very soon. 
  

  Mobility Works

  Date: 07/05/2023

  Dear BBB,Unfortunately, Ms. ***** missed a step while filling out our online request to sell her vehicle and our procurement team did not see it until 6/27/2023. The team then promptly replied to the client with an email that stated (in short) that MobilityWorks is not currently buying vehicles, but we would be happy to keep her information and contact her when we resume the buyback program.MobilityWorks is committed to providing our clients with personalized service and support. MobilityWorks team members work diligently to support our clients. We apologize for your less than satisfactory experience at the store level and we will review our sales associates processes.Sincerely,******** Client Relations Specialist.

  Leasa S

  Date: 07/09/2023

  Dear BBB, unfortunately, Mobility Works did NOT send an email with that information or return my phone call that I made to their online Procurement Team 800 number. The only step that possibly could have been missed was pressing "SEND" on the "Request to Sell", because it would not allow me to upload photographs of our van-resulting in an "error code". Therefore, the fact that MW continues to deny/rework/respond to this review only makes me question MW even more.

• Review fromC. H.

  Date: 06/17/2023

  1 star

  C. H.

  Date: 06/17/2023

  Bought a handicap van from them and sold our handicap van to them. We bought the van outright. First the van we wanted to buy had a dead battery. The sales person, *****, told us that it would be replaced. Less than a month after getting the van, we had to replace the batter because they just charged it and didn’t replace it. Secondly, it’s been 6 months and we still don’t have the title to the van or the tags. We’ve contacted multiple people, multiple times and they can’t give us a reason and now they’re ignoring our calls and messages. We still don’t have our title. I will never do business with this company again. Shady practices.

  Mobility Works

  Date: 06/29/2023

  MobilityWorks inspects all used vehicles prior to sale. It is common to experience battery issues where charge vs replacement is all that is needed. Your title was initially rejected by the *** but subsequently resolved. We had attempted multiple times to contact you to explain the delay in processing however your voicemail was full each time. We apologize for any inconvenience this may have caused you. Please know that we take customer satisfaction very seriously and we are working to bring about a satisfactory resolution through counsel.Thank you.

  C. H.

  Date: 06/29/2023

  This is a lie. You contacted me 1 time after this review was placed. It has been 7 months and ********** law requires you to provide the title within 90 days. We contacted your company multiple times, left multiple voicemails with no response, sent multiple emails, with no response. The *** rejected the title because your company made a mistake and didnt correct it promptly. By the time you contacted me, a lawsuit was already filed and I referred you to my lawyer. You have zero integrity.

• Review fromDof B

  Date: 05/09/2023

  5 stars

  Dof B

  Date: 05/09/2023

  I would like to give a thumbs up to ***** (**************************************************************** ) she was a great helpon such a short notice she was so kind and really helpful to my family and I. She helped me navigate through the business of mobility wheelchair rentals. I would really suggest her and this company. Thanks ***** @ ********** **. office.

  Mobility Works

  Date: 05/15/2023

  Dear *** ***, Thank you so much for your kind remarks about ***** at our Norristown store. I passed along your remarks to the Regional Vice President and the President of Mobility Works and they in turn recognized ***** for her great work. We strive for excellence every day and comments like this help drive us. Have a great day! Kind Regards, ******** Support Center Secretary

• Review fromSherell M

  Date: 04/27/2023

  3 stars

  Sherell M

  Date: 04/27/2023

  I purchased a 2012 Dodge Grand Caravan from this company. They kept my vehicle for almost a year after I purchased it due to A/C issues, and claim they were waiting on a part to fix the A/C line. Why did this man bring my vehicle back to me in the same condition? I really don't know. This is so unprofessional to me. Things have to get better. I was also signed up with the worst financial company called Credito Real. These people keep threatening to take the vehicle if you're a few days late. I'm paying out all of this money, and not getting the treatment I deserve. Now after all this time passes by. I had to call this ***************** again to fix this A/C problem. I can't have my niece passing out in the wheelchair because it's hot outside and the air is not blowing cool. I appreciate being able to be placed in another van while my vehicle is so called being serviced. This is not right though. I didn't get a chance to enjoy the van since I purchased it. The van looked like it had just been sitting when it was bought back to me. Someone broke my driver's window button. I replaced the door switch. I had to get new tires which I requested when I purchased the van because the tires were sliding. I put freon in the van, I changed the relay fuse, and the fan in working now that wasn't moving up front. I just think as much as they charge for wheelchair accessible vehicles, that the service should be better. Now I'm back to where I started. I have to give up my van again to get it serviced. For some reason they don't let you go to a shop where you can sit and wait for the service to be done. I asked if I could just wait for my van to be serviced? The answer I got from ***** was no, we have to come and get the van, and they have to run a test on the A/C. Here we go again! I have to wait again for something that should have been fixed and looked at upon return. Why do people play so many games today? The service use to be so good, and people use to be honest.

  Mobility Works

  Date: 05/10/2023

  
  MobilityWorks team members work diligently to support our clients, but at times they do not have the necessary equipment for all repairs, as was the case for ********************* We apologize that this was not communicated in a timely manner and have since assisted in getting the vehicle to a repair shop that can do the required work.  The vehicle is now ready for pic up. At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire.  As we listen to our clients concerns, we strive to provide value and operate with integrity. We remain committed to serving the community, to Be There for all wheelchair users.

• Review fromStanley B

  Date: 03/13/2023

  1 star

  Stanley B

  Date: 03/13/2023

  Booked a wheelchair accessible van, and received a confirmation. In ******* and now they call and say they don't have a van. How can they do this? I have ALS / *********************** and I am confined to my wheelchair. My family is crushed. Sad to say this is probably our last family vacation.

  Mobility Works

  Date: 03/24/2023

  Hello,Listed below were the steps taken to ensure the client was serviced as originally promised. MobilityWorks strives to give our clients great experiences when purchasing, servicing and renting our vehicles. Client (*************************) booked online Friday March 10th A client was on the phone booking with the store administrator simultaneously for the same van (our last available)Monday morning the client was called to let them know it was overbooked and we wouldnt be able to accommodate their booking We reached out to the client Tuesday March 14th and offered to get a vehicle for them from another location The client called back on Thursday March 16th and we offered her a complimentary rental for the weekend as well as accommodating the original booked reservation on the 20th They were extremely pleased with the resolution The client picked up the vehicle on March 17th and is currently still in the vehicle Sincerely,*************************** Director of Rental Operations