Reviews

This profile includes reviews for Mobility Works's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mobility Works

  4199 Kinross Lakes Pkwy Ste 300 Richfield, OH 44286-9394

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  Mobility Works

  810 Moe Dr. Akron, OH 44310

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  MobilityWorks

  1012 Seco Rd Monroeville, PA 15146-1448

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  MobilityWorks

  5460 Campbells Run Rd #100 = Crafton, PA 15205

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  Mobility Works

  5105 Route 33 Wall Township, NJ 07727-4003

Review Details

• Review fromamy R

  Date: 04/09/2025

  1 star
  Absolutely the worst service, my van was supposed to be worked on and returned in one day it's been over a week and still waiting on parts, mechanic said we could take it back broken, and the salesman said it basically not his problem and rental lady gives you a hard time about renting a vehicle then Workes wonders after stressing you out. nothing but problems, stress and lies. and you have to rent one even when the fault is theirs , if you're looking for a place that lies to you takes your money and takes more of your money and stresses you out go to Mobility Works. i

• Review fromGary R

  Date: 03/11/2025

  1 star

  Gary R

  Date: 03/11/2025

  The service department does not know what they are doing, my van has been back 4 times now for the same several issues that still not not fixed??? They do not at all take pride in there work, very sloppy and destructive work. I have a lot of pictures.Less then a year ago I took my van in to have the automatic door fixed. They put in a new remote system after having my van for over 3 weeks?Now I was stuck again due to my door not closing in less then a year? I called ******* told her I could not start the van due to the open door. I was never sent the part to close the door manually as I was told I would get the first time in. ******* sent a tech out who never worked on this type of door before and told me so. They said they did call the door company to find out how to get the door closed.I had to tell the tech that there was two motors after he unhooked the front one and the door still wouldn't close? Got it closed and took the van back to the shop to fix the door, wheelchair lift door, drivers seat, and metal piece they destroyed, emergency brake and clean up the mess that they made inside of the van. Drilled holes never swept up vacuumed?Three more weeks van is ready. Ha-ha first lift door didn't open all the way still, drivers seat still not working right, emergency brake was never looked at and does not work, they did replace the metal piece and clean up the mess. Placed the plastic piece under the bar for the battery for where it should have been the first time?The so called Service tech has an attitude when asked to come out to fix the plastic shield that protects the battery from shorting out and possible fire ********* is a 45 min. each way 33 miles each way for 2 vehicles X 4or 5 times now? I feel sorry for *******, she was just about in tears due to her being told my van was fixed and she saw everything was still not working.I wrote the Mobility Works customer service and no call back?? They don't care either. No wonder only 2.6 rating should be 0

  Mobility Works

  Date: 03/31/2025

  Hello ****, we received your review from the BBB on 3/12 and immediately got it over to the regional team for assistance. I understand that they sent someone to pick up your van and was able to get your van fixed in a timely manner. Thank you for bringing this issue to our attention.

  I am writing in response to the review  by *** **** ******* regarding his experience at our MobilityWorks location in ******** *******.

  
  *** ********* complaint pertains to the multiple issues he experienced with his 2018 Ford Transit after several visits to our ******* location. We regret that *** ******* encountered difficulties and assure you that we are committed to resolving this matter promptly and satisfactorily.
   
  Upon receiving *** ********* complaint, including multiple videos of the unresolved issues, we immediately took action. We contacted *** ******* and arranged for his van to be transported to our Orlando location for a more tenured technician to review his van and address his concerns comprehensively.
  
  To address *** ********* ********* we have taken the following steps:
  
  
  Arranged for the pick-up of *** ********* vehicle, which was brought to our Orlando shop the next day.
  Verified the client's concerns, which included the transfer seat getting stuck, the outer barrier flap not going all the way down, the power doors not working when the buttons were depressed, the transfer seat getting stuck randomly, and loose hand controls.
  The ******* store replaced the hand pendant, disassembled the transfer seat to adjust the solenoid position, and reassembled the seat, ensuring it worked smoothly with no issues.
  Addressed the lift issues by tightening the motor tower and adjusting the spring on the pressure valve.
   
  After completing these repairs, we received positive feedback from *** *******, confirming that everything was working as designed.
   
  We value *** ********* feedback as it helps us improve our services and better meet the needs of our customers.
  
  Thank you for your attention to this issue.

• Review fromJesus Robero M

  Date: 07/12/2024

  1 star

  Jesus Robero M

  Date: 07/12/2024

  These people are not helpful to the Customers. I bought a handicap van used and paid cash. They put me in a loaner for 6 months. Then they gave me a 2010 Dodge Caravan. I wanted a Chrysler in it's place. A month ago the alternator went out. Now the check engine is on. This ridiculous and I should not have those problems

  Mobility Works

  Date: 07/29/2024

  Hello,Mobilityworks ***** helped ****************** significantly on the trade in value of his 2007 Dodge Caravan. In addition, ****************** was given a discount on the 2010 unit he purchased, which took the payment to next to nothing. Additionally, ****************** was given a loaner van for six months free of charge while a new vehicle was sourced for him to fit his mobility needs as well as financial limitations Mobilityworks ***** did everything possible to assist ******************.********************** Regional ********************************************************************

• Review fromMaria W

  Date: 04/28/2024

  5 stars

  Maria W

  Date: 04/28/2024

  I have had nothing but excellent care by ****** ************************* and all the service managers and technicians throughout my ownership of my used vans. These wonderful people have bent over backwards to be accommodating to me and others. Respect is earned as much as given. Sadly, I have witnessed a few cases where customers are outrageous, rude and treat employees with a nasty attitude or behavior. Doing their dead level best to work with nasty customers, I have to give credit to the Alexandria, Virginia shop employees for putting up with the malcontents. I personally have delayed my service because of the need of others but, some grumpy customers don't appreciate my kindness and those at the shop to help them. It is a catch up since Covid, parts and products backlog and the like. When making an appointment folks...please keep it. Don't expect people to drop their work, other than a real emergency, as to deal with a non-emergency like a "fitting." Those with high chronic pain, pre warn people so that it isn't all them that makes us miserable. Check the attitude and modify self behavior. Be grateful like me for handicap vans and the amazing things that these employees do to give those with disabilities freedoms. I haven't had the pleasure to meet people at other shops but, I am grateful for them all AND those at the Corporate level that come to lend a hand. Communication is very important to find comfort, fit and performance. *********************** has been the "tailor" to my needs.

  Mobility Works

  Date: 05/06/2024

  Hello,At MobilityWorks we strive to provide wheelchair users with the mobility, independence and personal freedom they desire. We are committed to serving the community, to Be There for all wheelchair users, and we are so thankful to have had the opportunity to work with ********************!*********************** Regional Vice President

• Review fromSamantha M

  Date: 04/11/2024

  3 stars

  Samantha M

  Date: 04/11/2024

  Salesman was great. Helped ** get a used van and was informative and knowledgeable whenever we asked any questions. However the lady in the back who handles the license plate application was so mean. that she made me cry I just could not understand what she needed from me as a first time buyer of any vehicle and as a caregiver to a medically handicap individual Im constantly overwhelmed and my brain does not always function at 100% on anything other than keeping my special human alive so I didnt comprehend the word prescription I needed what she told me to be broken down in a more simplified wording so I could understand or written down for me so I could just hand to the doctor I honestly thought it was included on the handicap application form. I went back twice into the dealership to bring the paperwork but it was always something I was missing she told me it was a courtesy she was even getting me license plates for my van that I was being rude when I simply was trying to understand why they could not just take the paperwork I will never do business with this location on ********* if she works there still she has zero customer service skills. Im terrified she will sale our private information as retaliation or come to my home since my address is on the paperwork just terrible.

  Mobility Works

  Date: 04/19/2024

  Hello ********************,Thank you for letting us know about your experience with us. We take client satisfaction very seriously. Your comments have been passed along to the Regional Vice President to make them aware of your situation. We will take the time to update the BBB community when we come to a resolution.Sincerely,******** Client Relations Specialist

• Review fromEdward H

  Date: 04/09/2024

  1 star
  In December i bought a 2023 Chrysler pacifica handicap van from Mobility Works for $80,000 they said they would buy it back if something happened to my wife well February 29th she passed away i took it there at the time it had 2800 miles they offer me $50,000 i cried and hung up. Now i am trying to sell it myself.

• Review fromPaul H

  Date: 01/26/2024

  1 star

  Paul H

  Date: 01/26/2024

  The technician messed up with the installation. He installed the bracket too far to the back of the wheelchair that's why the stabilizer couldn't reach the anti-tipper. When my wife stepped on brake, the whole wheelchair fell forward. My left knee banged the front console, and my forehead banged on the dashboard. The managers refused to listen and refused to fix the problem. She hang up on me when I explained the problem to her. Spend your money somewhere else and definitely stay away from Ms. *****, Ms. ***** and ***** because they have no integrity, no customer service skills and very unprofessional. They are definitely ruining the reputation of Mobility Works.

  Mobility Works

  Date: 01/31/2024

  Dear BBB community,
  We installed a wheelchair bracket, along with a stabilizer on the clients’ new wheelchair. The client has two vehicles, a 2003 Town & Country, and a 2019 Pacifica. The client was supposed to bring the 2019 Pacifica for us to determine if the current location of the base and stabilizer hook would need to be relocated. The proposal also shows the 2019 Pacifica, however, the client came in the 2003 T&C.
  
  The client was advised by our CMC of the possibility of relocating, prior to us installing the bracket. The client also understood that if relocating is necessary, there will be an additional charge. As mentioned previously, the client brought in the 2003 T&C and not the 2019 Pacifica. The client stated he would take his wheelchair home, transfer into it, and if relocating is necessary, he would return for us to relocate it. The client understood and signed the proposal where it states this, along with what it would cost.
  
  The client returned to our store about a week later, and stated that the location of the stabilizer hook (bolted on the floor of the 2019 Pacifica) would not work for his chair. I reminded him that we could fit and relocate it, or add a new stabilizer hook, however, there would be a charge, which he did not agree with. The client then stated that we installed the wheelchair bracket incorrectly and that’s the reason why the stabilizer would not reach the stabilizer hook. I reminded him that the current location of the stabilizer hook is for his old chair, and chances are we will need to relocate the hook, or a new one is needed. The client requested that we add “spacers” to the chair bracket so that it can be further out and it reach the stabilizer. This is not a practice of Mobility Works, since EZ lock has crash tested the brackets, we are not allowed to modify them. I advised the client that he would need come in for us to determine what needs to be done. I told him there is no charge for us to determine what’s needed, but if we need to relocate, there will be a charge. He refused to come in.
  
  The client then stated that the wheelchair bracket that was installed, was incorrect. There is also only one way to install the bracket. If it was incorrect, the holes would not align, therefore, we wouldn’t have been able to install it. I then offered the client a full refund, which he agreed to. He was satisfied with the result and thanked me.
  
  As far as the diagnose we did on his vehicle in October of 2023: The client came in for us to diagnose his conversion (2003 T&C). We worked with Braun’s technical support. Per testing through Braun, we found a possible broken wire in the schlep harness. Per Braun’s recommendation, they also stated it could have also caused an issue with the module. We quoted the client for a harness and module. The client owed us 2.0 hours for diagnosing, which he said he would call us and pay over the phone, so we released the vehicle without collecting payment. We called the client to collect payment, and he refused to pay us. He stated his neighbor went over and opened the harness and found a broken wire, and repaired it. He stated his vehicle then started to work. We ended up good willing the diagnostic time which had determined the schlep had a broken wire.
  
  Sincerely,
  
  ***** *******
  Service Manager

• Review fromMarge W

  Date: 01/26/2024

  1 star

  Marge W

  Date: 01/26/2024

  We have had nothing but problems with this wheelchair accessible van. We got it a year ago, when my husband was diagnosed with ALS and given 3 years to live. He also is in kidney failure and has to go to dialysis every other day. WE HAVE to have a vehicle that helps us. In saying that.... I believe that MobilityWorks preys on folks that have such a need. In the beginning, we were told that if we dished out more money for the SPECIAL INSURANCE... if anything happened to the van, we would get a loaner FREE. (That my friends, is not the case.) This past 2 weeks, the ramp was not working properly. Then, a door wouldn't work... then, another door... then, both doors. Then, the gizmo that holds my husband's wheelchair in place, would not work. Got him in the van last night after dialysis... and the side door would not close. Had to call a tow truck!!! Took us 3 and a half hours to get home after a long day at dialysis. NOW, they are saying the problems are OUR FAULT... we are taking bumps too fast and we dented something in the hydraulics. Well, they did an examination of the vehicle last month and did not find ANYTHING WRONG... even when we told them there was something wrong. They just called an informed us they would give us a GOOD DEAL on a rental. $80 a day!!! ... and no doubt, it will take days and days and days to get the van fixed. So, we have to figure out another $1000+ for the rental (THAT WAS SUPPOSED TO BE FREE!!!!!!). We are now looking to sell this van and forget we ever heard of MobilityWorks. I am giving the one star... because I cannot give them NO stars.

  Mobility Works

  Date: 02/06/2024

  
  We have received the Warden familys van and we have absolutely found there are issues with the door operation.  We understand the familys concern and we are glad that they decided to have the unit towed into our service facility.  Many of these fixes could be covered under the manufacturers warranty, but the vehicle has sustained significant damage to the undercarriage.  We will work closely with the manufacturer and are currently taking apart the flooring to see if we can separate the issue from the collision, but this still may be difficult and repair coverage may be declined by the conversion manufacturer.  We will work with the family to put in a claim with their insurance company and hopefully they have sufficient coverage to mitigate the losses if we do find that the damage is whats causing the conversion to fail.  We will even take lead to see if their insurance company will further assist with rental coverage and if not, we will do our best to participate and help the family out with these charges.  We will need the undercarriage repaired by the insurance company in order to move to either trade the family into a different unit or give them a lucrative buy back quote, if they choose, they still would not like utilize this vehicle as their mobility solution.  We would not suggest the family sell this vehicle to another family in need of a mobility solution without disclosing the damage as they would just be making this problem someone elses.  We are happy to continue to work with the family to reach full satisfaction with their mobility solution, but there is clearly an accident that occurred and the clients automotive insurance needs to be made aware and a repairs need to be made.

  *********************
  Regional Vice President
  

• Review fromTerence K

  Date: 12/21/2023

  5 stars

  Terence K

  Date: 12/21/2023

  I wanted to give a review for salesman *** ***** at Farmingdale Mobility Works. I have been a customer for over seven years; I bought an almost brand you Honda Van 2017. I always have found the service and maintenance on my card excellent. I recently had some minor issues with my van and, *** could not have treated me better. He was professional caring and he followed up. I believe he represents the values of the company’s philosophy, to take care the disabled customers, who needs specialized vehicles. Keep up the good work *** and to all, Merry Christmas!

  Mobility Works

  Date: 01/29/2024

  Dear **************,Thank you so much for taking the time to share the experience you had with our team at the *********** location. At MobilityWorks we strive to provide a positive experience at every level of service. Our goal is to provide wheelchair users with the mobility, independence and personal freedom they desire. I am happy to hear that we were able to help you through your situation. I will be sure to share your kind words with the *********** staff.Enjoy your van!

• Review fromBrad H

  Date: 12/20/2023

  5 stars
  We have rented Vans several times from Mobility Works, and *********************** has been great, always pleasant, knowledgeable, and always ready to meet our needs. Great job *************** *************************