Complaints

This profile includes complaints for Johnny K's Powersports's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johnny K's Powersports

  430 Youngstown Warren Rd Niles, OH 44446-4354

  
• 

  Johnny K's Powersports

  8450 Orrin Dr Burbank, OH 44214-9658

  
• 

  Johnny K's PowerSports Of Cleveland

  3000 Midway Mall Elyria, OH 44035-2460

  
• 

  Johnny K's Powersports

  8450 Orrin Dr Burbank, OH 44214-9658

  
• 

  Johnny K's PowerSports Of Cleveland

  3000 Midway Mall Elyria, OH 44035-2460

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/05/24 dropped off at Johnny Ks ***** **** 7/17/24 diagnostics transmission slipping out of ************** doc#***** Removed and disassembled transmission & replaced shifting dog 11/01/24 #***** picked up from dealership -upon pick up- seats damaged from mechanic laying parts on seats-centercaps missing-machine full of oak leaves- fuses blowing-whip damaged -wires pinched&broken from removal of bed. Charged insurance $3900 with $186.70 charged to me.Went back in 1/07/25 doc #***** machine stuck in *********** came & picked it up by dragging it out of garage in gear with winch 1/10/25 pick up dealership resolution-They claimed moisture in transmission fluid?? And right rear brake was dragging from over adjustment & needed addressed **issue persists** we stayed in contact with ********************** Late ******* took machine on benefit run, machine was slipping in & out of gear & clunking sound Brought home, upon inspection, found rear right axle had popped out of transmission housing. Upon further inspection, discovered technician installed rear axles wrong. Took axle& hub into dealership got verified. Dealership ordered new axles. Upon CUSTOMER installation of new axles, discovered left rear axel nut wasn't even torqued-only hand tight Leaving axel flopping in hub also washers behind luggage nuts were NOT put back on. Contacted ***** *****, service manager, who blew up on me when I was trying to address issues. He stated they weren't doing anything else. Contacted Kawasaki & was told since Johnny Ks doesn't want to deal with the issues or me anymore . We are to take it to another dealership. 2/24/25 Contacted street track & trail.-dropped off for diagnostics per Kawasaki Upon findings- internal transmission damages due to previous technicians work resulting in $2803.67 in damages- faulty workmanship Replaced missing bolts, shift forks, shift drum, high reavers gears, all internal *************** shifting cable due to kinking Picked up 03/18/25

  

  Business Response

  Date: 04/04/2025

  Dear *****,

  
  Im sorry to hear that youre not satisfied with the quality of our work on your Kawasaki KRX. We aim for nothing less than top-notch quality and service to our customers; we are truly sorry that we fell short of your expectations.

  
  We understand that there were complications and delays with obtaining financial responsibility for repairs to your unit, which contributed to the time away from your unit.  Your unit was out of the warranty period with ********, and we were working with your extended service contract provider, *************  They originally denied our claim for repairs due to customer modifications to the unit. We then went back to the ******** dealer tech/warranty ***** but was denied due to unit out of the warranty period. We do appreciate the time you provided to follow-up with ************ and ********************** (consumer side for Kaw customer service).  With enough customer persuasion, ********************** granted customer goodwill for the parts and a certain amount of labor,while ************ agreed to a certain amount of the balance of the labor only (no parts).

  
  We were sorry to hear that your front wheel caps had been misplaced and once recovered, we had them dropped off at your home.  Regarding the seat, our tech had taken your cooler from the rear bed and placed it on the front passenger seat, as he was working in that area and wanted to keep your personal belongings with the vehicle.  Once work was completed, he placed the cooler back in the bed, it left a depression in the bottom seat cushion.  *********** manager suggested that it should return to regular form once it gets warm enough outside or with some heat.  If not, we offered to have it cleaned, and or replaced. 

  
  While we strive to meet all customer concerns, we understand that some of your experiences with us did not meet your expectations. We have worked with you on many of your concerns and will be refunding you the $186.70 diag fee.  Please let us know where we can send the refund check.  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 CFMOTO Uforce 1000 from Johnny Ks in ****** **** in January 2024. I had my doubts buying the unit but was assured parts availability would not be an issue by the Salesman ****. He said they now have a massive warehouse in the ** and past supply issues were resolved. After a few months and less than 20 hours / 50 miles of use a wiring issue occurred. It was in their ******************* most of June. They determined it needed an entire wiring harness replacement under warranty but it is on indefinite backorder. They had me pick it up since it was unknown when the part would come in. I haven't been able to enjoy this expensive vehicle all Summer. I called again over the recent weekend and there is still no estimate on the harness delivery. I also went in a month or so ago and asked if they could at least buy it back and I would buy a different brand. They didn't seem to care that I couldn't use the vehicle and offered half of what I paid instead of a buyback. I want my unit repaired or preferably a buyback since parts availability is an issue with this brand. I also have a 5 year extended warranty through Johnny Ks but doubt that will be of much value due to parts availability. It is still like new and can't be used for the purposes I purchased. It is extremely disappointing how little they care about their customers.

  

  Business Response

  Date: 09/11/2024

  The unit was dropped off at our Lodi store and looked at within a week.  We had CFMOTOs approval for a wire harness another week after that. CFMOTO stated that they will extend the warranty for the unit once its repaired due to the backorder.  The unit operates normally, but has an intermittent Parking Brake Light indicator that flashes at random times.  CFMOTO wants us to replace the harness because theres a short in it.  The unit has complete functionality, just a light flickering that in no way impairs the vehicles operation, but is obviously an annoyance. This should in no way prevent the customer from using the unit, barring fear of knowing if the parking brake is actually on or not.  We have been expeditious for the customer in both diagnosis and turnaround times and are only restricted by CFMOTOs part availability.  Our Elyria store gave a fair trade in number for the unit.  The amount that the customer is referencing is what they paid for the unit including taxes, an extended warranty, and the assembly and freight fees.  We recommend that the customer escalate his complaint directly with ****** as weve done all that we can at this time.  We are happy to replace the harness as soon as the part becomes available to us. 

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  I have reached out to CFMOTO directly and keep getting told I have to work with the dealer.  As far as usability of the unit, and confirmed by Lodi communication with CFMOTO technical staff, there is a safety interlock with the parking brake on the 2024 model that rapidly reduces rpms whenever the light comes on.  ***** can confirm this conversation took place.  They even asked CFMOTO if it can be temporarily overridden to make the unit usable until (if) the new harness arrives and was told no.  Whenever the light comes on, the engine tries to cut out.   
  
  Regards,
  
  *********************
  
  
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau Subject: Formal Complaint Against Johnny Ks Motorsports Elyria To Whom It May Concern,I am writing to lodge a complaint against Johnny Ks Motorsports located in ****** regarding the unacceptable service and ongoing issues I have experienced with my *** purchase.In November 2023, I brought our *** in for routine maintenance and to address a bent A arm. After being informed that the work was complete, I requested a drop-off of the vehicle, which was promised but never occurred. Despite numerous calls and messages over several weeks, I received no communication from the service department.After driving to the location, I discovered that there had been a mix-up with customers. Initially told that my unit was complete, I learned it had not been repaired and that the necessary part was on back order. It was readily available with the manufacturer when I checked later that evening. It became evident after comments from the service department staff that a mix up of a customer with similar name might of happened. I asked for clarification and responses were odd and cryptic. Staff was making it seem like unit was given to another customer. They indicated they had it however, I wasnt offered to put hands on it. Despite making full payment for the service, I continued to face communication issues, including no response to my calls or requests to speak with a general manager. Finally, in July 2024, a GM who said he was new to location was aware of issue. He assured me the *** was at their location and that the part had arrived, promising it would be ready the next day. However, weeks passed with no updates or resolution.This situation is incredibly troubling, and I feel I may need to involve legal counsel to resolve this matter. I request that the Better Business Bureau investigate this issue as it reflects a serious lack of professionalism and customer service by ********************** Ks Motorsports.Thank you

  

  Business Response

  Date: 08/13/2024

  We received this complaint on 8/7/24 and the unit was scheduled for delivery the next day.  The customer received the unit on Thursday, 8/8/24, and was not charged for pickup or delivery.  

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Can-Am motorcycle from Johnny ************* in *****, ** almost 2 years ago. The motorcycle has been in their service department more time than I have had it to ride. In July, 2023, I got stranded in ********** and had to have it towed home. Johnny K came and got the motorcycle the following week and had it about a month, when they told me it was ready to be picked up. I went and got it and only got about 10 miles when it shut down on me on I80. I called them and they came and got it. They have had it ever since. I have called the service department numerous times as well as the sales manager. No one ever calls me back. When originally purchased the motorcycle, I bought an extended warranty. The motorcycle only has about **** miles. They are very unresponsive to my inquiries. I have requested copies of all invoices from the times it has been in their service department. I paid almost $20,000 but have only had the motorcycle about 6 months in the 2 years since purchase.

  

  Business Response

  Date: 02/21/2024

  Thank you for purchasing your Can-Am Spyder from Johnny Ks back in March 2022.  We are sorry to hear you are experiencing issues with your unit and any frustration or delays this has caused.  We have been in contact with you to review the history of any service-related occurrences and have provided a copy of the repair orders via email.   We do show several repair orders in our history for your unit (crash repair, handlebar bolt safety bulletin, front fender harness safety bulletin, slapping after riding hearing a pop, brake light safety bulletin, unit loss of power-limp mode).  We dont control the safety bulletins that get issued, but we do strive to get them completed timely for your safety.  We are currently working with BRP on the loss of power issue and hope to have a better resolution soon. Please feel free to reach out to us for additional information or concerns. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had my Can Am Spyder for exactly 11 WEEKS to the day. Now it runs nothing like it did and sounds horrible. They burnt up my wires to my led lights...which they noted on the paperwork when they dropped bike off to me. But my first set of paperwork mentions nothing about burnt wires. They left gas cap off and sitting under seat and my oil dip stick half way out. I have two sets of paperwork bcuz when I went to pick bike up first time it wasn't running right so I wouldn't take it and then they had it 11 weeks only to destroy it. Also as seen on pic what ever white wire they installed on my battery is not even fully connected to my battery.

  

  Business Response

  Date: 08/10/2023

  ****************** dropped her bike off for us to diagnose why her bike was not running.  We discovered that a rodent had nested in her machine and caused some damage.  We did get her bike running and when she came to pick it up she was upset that it was running poorly.  As we had no frame of reference of how it ran before we got it, and that there were modifications performed on her bike, we told here we would do some more investigating.
  
  We had her bike for several more weeks trying to determine the cause of it running poorly.  We discovered there was more damage caused by the rodent that had nested.  We got the bike running a lot better but before we were able to do any more investigating it was decided that we refund her money and have the customer pick her bike up.
  
  When she came to pick it up we advised her that her LED lights were not working because of a blown fuse.  She asked us to replace the fuse which we did and forthwith the wires overloaded and began to smoke.  We disconnected the new fuse as it was determined that the LED lightning wiring was compromised by most likely the rodent that had nested.
  
  When the bike was delivered to the customer it was running but all current repair and diagnostic work had been stopped.  The customer has no money invested for the work we performed and we did get the bike running. 

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, June 17, 2023, I went into the Bedford, **** Johnny Ks Powersports to look at a CanAm Spyder RT after seeing their ad online. I told the salesman that I needed to discuss with my spouse before finalizing the purchase. He asked me to put $500 down to reserve the Spyder so I did with a credit card. We agreed that he would 'hold" the bike for a few days until Wednesday, June 21. I informed the salesman via text on the 21st that I would not be purchasing the Spyder. He acknowledged my text and thought my deposit would be returned. On June 28, I called and left a message for the salesman. He never returned my call. On June 30th, I called back and asked to speak to the billing ***** I was transferred a person named ******, who identified himself as the branch general manager. He informed me that my deposit was processed and it takes 5-7 business days to receive. It is now July 18, 2023 and still nothing. I did purchase a Spyder elsewhere and feel they are blowing me off because I did not purchase it from them. Unfortunately, they are the only Can Am dealerships so I am forced to deal with them at another branch.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to get a repair completed on my 2020 ****** FX SVHO Limited completed. I have an extended warranty to cover the cost of the repair. My ski was dropped off with ************** Sports prior to their sell (Now owned by Johnny K). The new group did not reach out to see why it was there and let is sit from February 2023 in April we reached out for a status update on the repair as riding season has begun. They had no idea why is was there. We explained the concern( seemed to be a super charger failing). I finally got it back after lots of back and forth between the dealer staff and ****** last night. The repair did not fix the concern (my ski will not exceed 45 mph), my battery is a total loss, my engine cover was not even fastened, my cover has a slice in it, my trailer tail light is busted. A ton of follow up on my part and constant back and forth for 5 months and nothing has been done other than wasting my time, ride time lost and now my property is damaged. I have videos of all this as pictures do not do it just that I can not post on a review. I was told they water tested the Ski prior to pick up. I do not understand how this could be possible as it will not start due to the dead battery, rattles loudly, doesn't exceed 45mph and makes a terrible noise. The repair was done under warranty. I did not pay out of pocket. The repair is not complete and I now have damage to my ski.

  

  Business Response

  Date: 08/10/2023

  The customer had her PWC repaired by ******** **********************, which is the company we purchased.  She brought back her unit in November for the same issue.  We looked at it and determined the Supercharger was operating properly.  The customer was persistent that it was still the supercharger so we submitted it to ****** and got them to approve a new supercharger covered under warranty.  We replaced the supercharger and took it to the lake to lake test it and it was still under-powered.
  

  The customer has a lot of aftermarket parts on the machine that was not installed by us.  We noticed some of those parts were installed incorrectly and we corrected them at no charge.
  
  The customer picked up the boat and one of our technicians ran into them at the lake while we were doing another lake test.  The customer said he was still having problems and would bring it back for us to look at.
  
  As of today, the customer has not contacted us.  *********** manager had extensive conversations with both ******** and her husband *****

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2021, I was involved in a motorcycle accident. My insurance company, ********** Insurance, gave me the list of approved dealers to have my Indian Scout repaired. I dropped my bike off to Johnny K's Powersports in Niles, September 2021. As of today, December 16, 2022, my bike has still not been repaired. I have been told they are waiting on the heat shield and do not know when it will be in. My insurance company has paid them in full for the repairs last year. I have contacted ******************, *****************************, of ******** Insurance and she has told me that they can not help. She states since ********** paid for it, their part is done. My expectation is to have my bike fixed correctly and in a timely fashion. I have waited over a year to get my bike back. Johnny K Powersports keeps saying "It is a Polaris problem and Can't Help It!" I have asked that they remove the heat shield from another Indian Scout motorcycle and they have said they are unable to do that. At this point, I do not even know if they are telling me the truth that it is just the heat shield. To make matters worse, they are threatening storage fees for me. I just want my motorcycle back and fixed correctly. I bought this bike brand new. I would appreciate any help you can give me in this matter.

  

  Business Response

  Date: 12/28/2022

  I have spoke with ************** about the ongoing issue with a delayed part for his motorcycle. I contacted Indian executive representatives asking they do something out of the norm to help our customer. ********************************************* has agreed to take part off their production line and send to us. In addition they are offering $250 in free Indian products on them. I also assured ************** there was no storage charges ever applied to his work order and we would detail his bike and deliver upon completion.  I have communicated all this to Mr.  ***** and he was pleased with these updates. 

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

  ---

   

  Per Johnny Ks Powersports, motorcycle will be delivered on Wednesday, Jan 11,2023.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my *** 4 900 to Johnny Ks in Niles on 7/5/22 for a diagnostic to see why it will crank over but not start. They called me on 7/16/22 and told me that it has no fuel pressure and needed a new fuel pump, but said they cannot get just the pump. They would have to get a new gas tank with the pump in already for a total cost of parts and labor of about $1500.00. So I checked on line and called another dealer and I was able to buy just the Polaris OEM pump for about $425.00. So when I called back and gave them the information, they didnt seem to care and didnt offer any more suggestions so I picked up the vehicle on 7/20 and payed them $151.48. I installed the new pump but it still wouldnt start. So I called on 8/2 and told them that it still wouldnt start and still had no spark. I asked if they checked for spark. I was put on hold, when they came back they said it had spark and compression. I dont believe that is true. After some research there was a suggestion to try the crank position sensor. Since I have another bike with the same engine, I installed it in the *** and fired right up. So of course now Im wondering if the fuel pump was even bad, because my understanding is that when this sensor goes bad it shuts off spark and fuel. I feel their diagnosis was wrong, and I may have spent $425.00 I didnt have to. The sensor is $99.00. I feel I should be reimbursed the diagnosis I payed for at very least.

  

  Business Response

  Date: 08/05/2022

  I spoke with Mr. ************ 8/4/22 and he was very pleasant and greatly apricated my call. I told him we would be refunding the cost of ******** of his machine as we believe we may have missed the root cause.  

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

  ---