Complaints

This profile includes complaints for The Wallick Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Wallick Companies, LLC

  160 W Main St Ste 200 New Albany, OH 43054-1189

• 

  The Wallick Companies, LLC

  2977 Cleveland Ave Columbus, OH 43219

• 

  The Wallick Companies, LLC

  1000 Harding Village Dr Marion, OH 43302

• 

  The Wallick Companies, LLC

  685 E Fairground St Marion, OH 43302-2752

• 

  The Wallick Companies, LLC

  675 Fern Dr Delaware, OH 43015-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since i moved to wallick in 2020 i been having numerous issues that seems to keep being overlooked. When i moved here i had told the property manager that my kitchen cabinets had mold growing die to a Recent water leak from the tenants prior to me. Maintenance had came to my Unit seen the mold and sprayed with something then said that they will Let the office know that i need new cabinets. All my kitchen cabinets r bucking out and molded. The property manager told me he was gong to order me new cabinets and its now july 2022 and still no cabinets. I have a lung disease and i been telling the office that i have problem breathing in my unit. Its been a problem since i been here. We now have a new property mAnager and still nothing is being done. This is affecting my health And i am constantly in the hospital Emergency room due to this issue. My ceiling in my bedrooms and hallway are cracked and falling. My bathtub is Lways clogged due to the excessive hair from previous tenants and the water come from behind my toilet becus of the clogged issue. My screen doors need fixing my floors and damaged in my kitchen. My central air is still not fixed and my entire upstairs in the summer is like a sauna. Please help me with this issue. My rent is always paid on time and i shouldn't have to live like this or have to die here because of the property manager don't care. The trash is always nasty with raccoons and rodents everywhere. Roaches and bedbug in my unit its to the point where i will be calling the city of columbus because of this rodent issue and mold in my unit. I want relief and my unit livable how it should suppose to be!!!!

  Business Response

  Date: 04/05/2023

   This work was all completed on 09/19/22. We were actually in her home today (March 30th) for inspection and everything is in great shape.

  Customer Answer

  Date: 04/05/2023

  This is not true. Its been a month since i been waiting on a washer. My unit had failed quality control inspection. The apartment manager has the failed inspection sheet and so do i  yes inspection came in on the 30th of march but they did nothing but check the smoke detectors and left. I told them about things in my unit that needs to be fixed and they didnt even write anything down. If my unit passed inspection then why quality control was just in here on 3/22 which failed my unit??? Answer me that. The apartment manager felicia has the failed inspection papers till this day im waiting on things to be corrected and fixed. My rent is paid on time ever month and i shouldnt have to email her very day about me needing a washer and my unit being fixed. Contact the property manager who works for you and ask her! I have no reason to lie about anything. Cgi will even tell you my unit failed

  Business Response

  Date: 04/21/2023

  Per business, resident is satisfied with work that was completed.  See attached photos and work order.

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in in October 2019 when CPO was managing property. When we moved in the then maintenance man advised us our unit was not even ready for move in due to holes in doors/closets, missing molding, bad cabinets, bad carpet, etc. We came from a homeless situation; so we agreed to move in anyway and make record of damage on our move in sheet; which has mysteriously been lost. Upon move in we complained about several things two major things being the window/door insulation being inadequate and plumbing. Since COVID happened right after we moved in we attempted to be patient, then staff quit and they hired ***** **** in their place. At 1st things began to be looking up but we quickly found that we were just being told what we wanted to hear; with no action taken. Fast forward Wallick Communities takes over as the new property manager. We advised them of insulation issues, toilet issues and cabinets, etc; after toilet flood. Due to Wallick refusing to complete the insulation; we almost froze during the winter, having to purchase heaters and twice waking up to our 7 year old daughters blue lips. My wife made several complaints and attempts to reach out to receive no contact back. They also refused to give my wife information on the plow that plowed us in causing damage to our car, my wife injured and missing work. I also missed work because of cold and nerve damage don’t mix. Our bills continued to rise; still nothing has been done since 2020 and 2021. Now we are in summer 2022 and my daughter is waking up with nose bleeds, wife and I getting severe headaches and other daughter short of breath because of the heat in the house. This is due to the air conditioner went out and although it has been over a week of suffering no one seems to care. Living in this unit has cost us money on utilities and sickness; as my wife nearly died when she contracted COVID because of the severe cold condition of our unit. We fear someone will die here either from heat or severe cold.

  Business Response

  Date: 07/12/2022

  Repairs have been made, I have attached the completed work orders

• Initial Complaint

  Date:05/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** **** I lived in Pinehurst apts in Waverly Ohio I moved out on April 8th 2022 I was told by the Apt manager that I would be notified about my deposit and some rent would be issued back to me when I moved in my son had no heat in his room because of a broken heat register when I moved out I left the unit in better condition than I received it I had no bugs when I moved in an when I moved out I had to put everything in a storage unit cause I didn't want to take a chance of bringing bugs in my new place I have called left emails to wallicks corporate office and nobody has emailed me back nobody has called me are anything an they fixed the heat register the day we moved out we was told that the heat register would be fixed the day we moved in the only thing they got me on was a blown light bulb in my pantry that I wasn't aware of the apt manager there had certain people she would help out if you had to get something done an you told her nothing would ever get done but if you told the maintenance man it would get done I have a lot more complaints but not enough space please let me know something I need my money back anymore information needed please contact me on my email

  Business Response

  Date: 05/24/2022

  Per phone conversation, a refund check (#********) was issued to a columbus address that consumer supplied to them.  The check was in the amount of $180.51.  They will issue another check this week for the same amount to the address the complaint was filed under.  

  Customer Answer

  Date: 05/24/2022

  I am rejecting this response because: 
  

  i feel like i should get my security deposit back plus my rent minus the 1 week that i was there i turned my keys in on april 8th 2022 i left the apt cleaner then i recieved it i have documents on how i recieved it an how i returned it so i do not accept your offer an i did not recieve any checks from Wallick Communities are any communication for why my security deposit was held. also the money that is being offered the only thing i was told was wrong was a blown lightbulb in the food pantry per the apt manager. an i dont feel that a light bulb should cost over 200.00 dollars they have my for****ing address an also recieved my letter of vacating the apt well before the 30 day requiment which i have proof of.

  Business Response

  Date: 08/11/2022

  Mr. ****'s security deposit was $226. We are prepared to refund the difference between that amount and what has already been returned, essentially waiving all damage charges. 

  Mr. **** also asked for his last month's rent back. He is not eligible for this as he chose to leave before his notice had expired. This was substantiated by documents he himself provided. 

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. 
  

  i accept this offer but its bs that i cant get the prorated rent that i was promsed by the apt manager ERICA K which she was the one that said that i could turn my keys in early to get the differnece back so ill take the deposit difference because WALLICK C. basically stole my money