Complaints

This profile includes complaints for The Wallick Companies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Wallick Companies, LLC

  160 W Main St Ste 200 New Albany, OH 43054-1189

• 

  The Wallick Companies, LLC

  2977 Cleveland Ave Columbus, OH 43219

• 

  The Wallick Companies, LLC

  1000 Harding Village Dr Marion, OH 43302

• 

  The Wallick Companies, LLC

  685 E Fairground St Marion, OH 43302-2752

• 

  The Wallick Companies, LLC

  675 Fern Dr Delaware, OH 43015-2826

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ****** *******. I live in **************** in an apt complex called **************** ran by Wallick company. They are remodeling our apts and their construction crew has been using our electricity while they are working on our apts and have made everyones bills go up $200-$300 or more. We live in government housing and not everyone is able to pay their bill. But they are threatening evictions if we dont pay it. The construction workers are leaving the doors wide open on 20 degree days with space heaters and whatever else going. We have been in touch with the landlord and nobody is helping with this situation. We are living in income based housing, almost everyone has multiple children and an electric bills going from $80 to $350 is a crazy difference.

  Business Response

  Date: 03/06/2025

  We apologize about this situation. Our regional management staff is working on a plan to hopefully reimburse the residents in these buildings that are under rehab. The good news is the situation should resolve itself as the weather warms up and our contractors remove the portable heaters that are spiking these electric bills. Thank you for your patience! 

   

  ***** *****, SVP

  Wallick Communities 

  Customer Answer

  Date: 03/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tuesday I reported my heat is out. Tuesday night the maintenance came and could not fix the heat. They brought a space heater out. Maintenance came back Wednesday (1/15/2025) could not get it fix. He called his supervisor. Nothing!Talk to office, the vendor they use only have one technician, shes cant use no one else! The heat is not working. The temperature is dropping and expected to be even lower! I need to get this resolved!Will I be compensated for the inconvenience, and increase of my electric bill.

  Business Response

  Date: 02/05/2025

  I just spoke to the regional manager and this no heat issue was resolved on 1/22 with a HVAC contractor. So this work order has been closed out. If there are other issues, please contact the site office. Thanks 

  Customer Answer

  Date: 02/06/2025

  Additional charges being billed. They what to give pest control and do not give enough notice for entry to home. I lock my storm door. If Im home or make arrangements for someone to be there, I do not want strangers in my home. They did not notify us of the new rules and regulations of the new company. I find out when the put a bill in my mail box. Afterwards! Arent there rules we tenants should get a 30 notices. And a 7-10 day notice on entry ,!

  Business Response

  Date: 02/13/2025

  I spoke to our regional manager, ***** *********, and this no-heat service call was resolved last month by a **** contractor. It is my understanding that the resident refuses entry access to her unit even though she calls in the service request. This behavior needs to change. Otherwise, our staff cannot resolve these service issues. Please close out this complaint. If there are new complaints, please call the site office to log a service request. Thank you!

   

  ***** Hendy 

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving out from ************ 05/2024, I was given a balance of less than $1000 for move out and damages (which I think is pretty steep considering there were no large *********** was there for 4 years with barely any regular maintenance because Union Square struggled to retain a maintenance technician. I still was somehow charged $3,824 in collections from Wallick. When I called the collections company I was told that I owed due to back rent that only accumulated due to not having a community manager for months on end during recertification time. Fortunately for me, I had already settled this matter with Union Square way before I moved out, and still have emails of them admitting to fault and telling me to disregard notices of eviction/past due rent. Even after moving out, I went back to ************ to get documentation showing my true balance as of 11/08/2024. It is NOT at all what I was charged in collections. In fact, there is a $3,000 difference. Trying to speak with someone who can make a difference in my situation is like pulling teeth. Wallick must do better!!!

  Business Response

  Date: 12/11/2024

  We have been in communication with this past tenant in regards to her move out charges. We are currently investigating with our accounting team and the collection company on any erroneous charges that may have impacted this individuals credit report. We will continue to inform this past tenant of any information we receive to be able to resolve this as soon as possible. Thank you 

  Business Response

  Date: 12/18/2024

  We have been in contact with the credit reporting agency who has corrected the numerical error on the past tenants credit report. We have also reached out to the past tenant to make them aware of the error and that it has been corrected. Thank you, 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So August 21 2024 I turned in ALL my documents to move. For two months I had to keep resending in documents because they lost them or didnt turn them in on time and they expired so I had to resend them. Come October I was given an address and I was told I had an inspection and I signed a mutual rescission and was told id be out by October 31st. Here we are in November and my inspection failed for minor things so I was told that my inspection will be rescheduled for the 2nd of December. I emailed inspection and was told I can have the landlord call and reschedule . I called and the landlord argued with me and refused to email and get my process moved up. They were and are rude to me when I called. I can never get an answer or email back. Ive left four messages with headquarters and they havent called me back. I am still not moved after I have been told and after I have signed a paper to be moved .

  Business Response

  Date: 12/09/2024

  Ms. ****** did in fact complete an application for Affordable Housing. However, applications are processed and move in is scheduled according to the waiting list. At times, paperwork may expire due to the lengthy process which requires updated paperwork. We have diligently worked with this applicant to provide housing, unfortunately, this is not a process that can be sped up to her satisfaction. Unit inspections are completed by a third party, the inspection date is determined by them.  I can assure you, once the unit is ready and has passed inspection and the paperwork is satisfied, we move prospects in **** according to the waiting list. 

  At this time, Wallick Communities is no longer the managing company for this property. As much as we would like to move Ms. ****** in, this is out of our control. 

  Please have the applicant contact the property to determine if any additional information is needed. 

  Regards. 

   

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early July 2024, I was accepted for senior ********** housing at ********************** and was given a Sept 1 move in date and gave a deposit by money order for $780. I gave notice to my current landlord and hired moversOn about August 28, I was informed that a mistake had been made I didnt qualify and could not move in. If I had been not been able to extend my current living situation I would have been HOMELESSSince then I was accepted at another ********** senior facility and have moved in. The qualifications are the same, so I am baffled why I was told weeks later I didnt qualify But Jerusalem ****** will not return my deposit. I had to borrow money to have enough to put down for another deposit. I believe Wallick Communities and this specific property are illegally withholding my money. When I am able to reach someone( which is not often) Im repeatedly told they are mailing the check. I live on limited income and have health issues and need the money I hope you can help resolve this issue and help me to get my money back and also that this serves to warn others. I am also writing to HUD and our congressional representative. Thank you any assistance you can offer

  Business Response

  Date: 11/06/2024

  I spoke to the regional manager, ******* ******* today, and she informed me that Ms. ****** is scheduled to stop by the community this Friday, November 6 to pick up her deposit check. We did not deposit this check. 

  Assuming this meeting occurs on Friday, this complaint should be resolved and closed out by the end of this week. Thank You!

   

  ***** D. *****, Senior Vice President

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report critical maintenance issues in my unit that require immediate attention before the November 1st Section 8 inspection. Despite submitting work orders, many requests are marked as "completed," but the repairs remain unfinished, jeopardizing my family's safety and my Section 8 approval.Pending Issues:Ceiling Water Damage in Washroom: The ceiling crack was patched, but the roof still needs repair, and the patch isnt finished.Upstairs Bathroom Floor: A crack remains unresolved; maintenance only added mismatched tiles, and the underlying wood is soft, leading to further water damage.Downstairs Bathroom: Drywall repair is incomplete, and the toilet is still not reinstalled.Spreading Water Damage: Ongoing leaks from the upstairs bathroom are worsening damage in the downstairs ************** Concerns: Mildew and potential mold from water damage pose serious health risks, especially with young children in the home.I need these issues addressed urgently to avoid inspection complications. Please expedite the necessary repairs before the deadline. Thank you.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with my property office since Sept 27, *****. I was getting ready to pay my October rent on the tenant app. In the app it said my balance was was $1700.00. I spoke with the office worker *********. She said she would talk to ***** (another employee of Wallick, that works at a different property) and then call me back. Since then, I have been able to reach her once by phone. She again said she would speak with ***** and call me back. I have tried numerous times to also speak with *****. She also 3x has told me she will speak with her boss and get back to me. As of today, October 11, 2024. Anyone has yet to get back to me. I have called the Wallick Communities number listed on their website and left 3 messages to please be contacted. I have also filled out the generic form on the Wallick Website and put my information in and asked to be contacted. I can not pay my rent because the amount reflected in the app is not correct and if you do not pay the full amount it will not allow you to make a payment at all. I tried to get this handled BEFORE my rent was even due. I am not being charged late fees by the DAY and have yet to speak with anyone. I have done everything I can possibly do to get this taken care of.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** transcri*ed from hard copy complaint form received via US Mail: I live at **** ***** ***** *** ***. Talk to ***** a*out deposit. No one never got *ack to her now she do not work their. ****** did my walk through with me, he still work their. I was never late on my rent. You can and call no one returns your call. (I think the company is very disrespectful)

  Business Response

  Date: 09/18/2024

  '***** *****' via Dispute Resolution - Shared In*ox <*************************************><*r>Mon, Sep 16, 12:03 PM (2 days ago)<*r>to *etter, *****, Am*er<*r><*r>Hi ***** - this resident is requesting her security deposit refund. I assume it's one of the Homeport locations. The address is **** ***** ******* ******* ********* ****. Can you let me know? Seems like a simple issue to resolve if she left the unit in good condition. Thanks

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband moved out of our townhome at ******** (***********************) on March 23, 2023. From the time we submitted the 30 day notice it was nothing but mess. They put the wrong move out date & was charging us rent for April. I submitted my forwarding address which was ***********************************, so that my deposit could be sent to me. I never received it. I emailed the CURRENT property manager ****** he said he would take care if it....NOTHING. I went to the *********** (******) called & spoke with a lady at the corporate office while I was present & she said I DO have a deposit coming back because I left the property in great condition and that they mail checks out on Thursday's... she confirmed my current mailing address in *********...Never received it. I sent countless emails and made calls over a few months still getting the run around. Then they just stopped answering the phone (at ********) and no one was EVER in the office. I continued to call corporate leaving messages...no response. My former Marshrun neighbor across the street said someone moved into my old place & when she went to check her mail box it was TONS of mail in there that was mine. She took it to the office and gave it to the manager. No one contacted me. So I called THE NEXT DAY to go pick it up NOBODY WAS THERE!!!! My son passed so it was alot of important mail. Now we're at present ********** made call after call & visits to the property all completely worthless & time wasted. I want my deposit ($250) and anything else that is owed to me. I don't understand or appreciate this its very unprofessional. The address stated on this complaint is my current/permanent address. I have all the proof of correspondence if needed. I was told to Contact BBB by another past resident of ******** who also had to file a complaint. The reason why it took this long was because I was told time and time again that the check was in the mail or were handling this. Please help me.

  Customer Answer

  Date: 09/18/2024

  I was just following up on my claim and complaint on Wallick Property ( Marshrun Apartments).

  Business Response

  Date: 09/25/2024

  
  ***** *****
  Fri, Sep 20, 12:33 PM (5 days ago)
  to me
  
  Hi Jordan * I'm checking into this unresolved complaint at ***** Run.
  My AVP is out with health issues so I'm trying drill down on these issues.
  
  Hopefully, I'll report back shortly. Thanks 

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discrimination housing Federal vandalism of property seeking settlement intentional inflicting Emotional Distress vandalism of vehicle clothing suppressed Evidence Ohio civil rights commission ****** &Columbus region offices staff .

  Business Response

  Date: 09/05/2024

  The Wallick Companies does not manage this community since January 24, 2024. Please contact the current property manager and agent. Thank you!

  ************************, Senior Vice President, Wallick Companies