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Business Profile

Mortgage Lenders

Lower.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Reviews

This profile includes reviews for Lower.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lower.com has 4 locations, listed below.

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    • Lower.com

      8131 Smiths Mill Rd New Albany, OH 43054-1183

    • Lower LLC

      8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

    • Lower LLC

      8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

    • Lower LLC

      8621 Robert Fulton Dr STE 150 Columbia, MD 21046-2637

    Customer Review Ratings

    4.64

    Average of 347 Customer Reviews

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    Review Details

    • John D

      Date: 04/22/2025

      This was a great company as a first time buyer! My Loan agent was amazing. My parents used lower to refinance.

    • Sergei G

      Date: 03/01/2025

      Sergei G

      Date: 03/01/2025

      >Untrustworthy and Deceptive Avoid This Lender!I had an awful experience with Lower Mortgage LLC. Not only did they charge me for services without clear communication, but they also mishandled my personal and financial information. Despite my request to have my credit card details and personal data removed from their system, I received no proper confirmation or assurance that my information was deleted or protected from third-party sharing.The worst part? They denied my mortgage just two days before closing, even though they had already made their decision two weeks earlier and failed to inform me in a timely manner. Their complete lack of transparency and professionalism caused unnecessary stress and financial ********* make matters worse, they relied on AI to make their lending decision and flagged my application negatively due to a name change, without ever reaching out to me for clarification. Instead of verifying simple details, they allowed an automated system to dictate my financial future with no accountability.A mortgage company should be honest, communicative, and willing to work with their clientsLower Mortgage LLC is none of those things. If you want a lender that values its customers and makes informed decisions, stay far away from Lower Mortgage LLC.

      Lower.com

      Date: 03/04/2025

      First and foremost, I apologize for the experience you had with us.Reviewing your file, we were unable to verify your income.If you are able provide the needed documents then we can restart your file.The charge you received was for the appraisal for the home you were looking to purchase, which Lower does not retain. Our appraisal management team, saw you had flagged the charge with your bank, so we will not be able to refund you. If you name changes, it would need to be documented correctly, per government regulation.We do not share your information with any-third party companies, unless it for specific to your transaction.

    • Char H

      Date: 01/02/2025

      I am grateful to **** *. for not only guiding me through the complexities of navigating a HELOC but also for maintaining honest, open communication with me throughout the process. I look forward to working with **** in the future and will recommend to family and peers.

    • Hannah A

      Date: 12/30/2024

      **** was awesome and professional. Helped us through the entire loan process and made sure we closed in time!

    • Rich H

      Date: 12/29/2024

      We recently refinanced with lower.com and had great pleasure to work with ****. He was extremely helpful and knowledgeable and made the process easy. He stayed in touch with us and he responded to any questions we had. We will 100% work with him again in the future.

    • Andrew H

      Date: 12/11/2024

      I recently refinanced my mortgage with lower.com and had the pleasure of working with *** ******. I have had multiple mortgages in my lifetime and can definitely say this was the best experience I have ever had refinancing with *** and lower.com. They made the process as simple as possible which moved things along quickly. I got the lowest rate after shopping around and *** was always available to answer any questions or problems I was having.

    • Glenda A

      Date: 12/10/2024

      **** ****** was my loan advisor and helped with all the details to sell my home to my granddaughter and purchase a new one. He was very professional but also made me feel like I was dealing with an old friend. We closed both house on time and as expected. This is the second time I reached out to him as he helped me purchase a lake house 3 years ago. He was helpful and available to me when I had questions and I will not hesitate to return to Lower again because of my experience with him.

    • Justin S

      Date: 12/10/2024

      Lower was great to work with ***** ********* did great with staying in contact with me during the whole refinance process. Would definitely recommend this company to anyone.

    • Wilfred M

      Date: 12/10/2024

      ***** at Lower has been amazing to work with for my past two mortgages. Very knowledgeable and always tries to find a way to make things work. Always available and very quick to answer questions. Highly recommended!

    • Brad F

      Date: 12/09/2024

      Loan Advisor: *** ****** So, I recently had the opportunity to work with *** ****** at Lower.com for my home mortgage refinance, and I couldn't be more satisfied with the experience. He went to bat for us - that's for sure. From our first conversation, *** was incredibly knowledgeable and dedicated, making me feel supported throughout the entire process.*** took the time to understand my financial goals and walked me through the various refinancing options available for my particular situation. He clearly explained the benefits/pros/cons of this particular loan, which made it easy for me to make informed decisions and ease my anxiety on taking on a refi. His expertise was evident, and I appreciated how he tailored his recommendations to fit my unique circumstances.Communication with *** was outstanding. He was always available to answer my questions via text, call, or email & never hesitating to provide updates and keep me informed at every stage. His responsiveness helped alleviate any concerns I had and made the process feel much smoother than I anticipated.Thanks to ***** hard work and guidance, I was able to secure a fantastic refinancing rate that significantly improved my monthly payments. Its clear that he genuinely cares about his clients and aims to provide them with the best possible outcomes.If you are considering refinancing your mortgage, I highly recommend reaching out to *** ****** at Lower.com. His professionalism, attentiveness, and commitment to client satisfaction truly set him apart in the industry. Im grateful for his assistance and thrilled with the results! We were approved and it took around 45-ish days or so from the initial conversation back in October. Thanks, ***!

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