We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Department Stores

Macy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Reviews

This profile includes reviews for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Macy's has 1033 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Macy's

      9111 Duke Blvd. Mason, OH 45040-8999

    • Macy's

      2300 E Lincoln Highway Langhorne, PA 19047

    • Macy's

      2300 EAST LINCOLN HIGHWAY LANGHORNE, PA 19047

    • Macy's

      2600 Riverchase Galleria Birmingham, AL 35244

    • Macy's

      4000 Fiesta Mall Mesa, AZ 85202

    Customer Review Ratings

    1.12

    Average of 447 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Judy R

      Date: 02/02/2025

      I purchased a ******* * ****** mattress in February 2021 and it should be under warranty. However, in spite of the issues I reported, Macy's said there is nothing wrong. This is my last time purchasing a ******* * ****** Mattress.

    • Will T

      Date: 01/27/2025

      I opened a Macys credit card because I was promised a 20% off discount off my total purchases. When I received my billing statement I saw that I only got $100 off when my discount should have been $180. This is not right, companys should be held liable for what they advertise!

    • Cee p

      Date: 01/26/2025

      I Placed Order Coat, Then Tried To Cancel. It was Supposed To Return To Store, Instead, It Shows Up Here. At First I didn't know what it was. It was Supposed Go Back to Store. Some of These On-line Website Suck. Now What Used Take 2-3 Days, No More, Now 5-7 Days Hopefully You Sit and Wait Best Advice, Don't Buy Anything Expensive, Or You Will Be Sitting Around Forever To Get Your Money Back, OLD SAYING; THIS WON'T HAPPEN AGAIN CALL YOUR BANK, THEY CAN HELP!

    • Danna G

      Date: 01/20/2025

      Macys customer service is terrible I would give it a negative if I could. After all the years of service now if you order items. They look like they are coming and come late very late. You cannot cancel your order after 39 minutes. How do you know they are not going to deliver your items within 3-5 business days as stated. One item was ordered in the 7 th next item on the 19. Still have not received them. And they will not let me cancel them. Poor setup. Will never ever order another thing. Buyer beware!

    • Hannah J

      Date: 01/20/2025

      As a card holder and star rewards member, Macys promised free shipping for a large Christmas order; then charged over ****** in shipping fees. I requested an investigation and to be refunded these fraudulent charges to which they denied me. I will never shop at this company again.

    • Omar A

      Date: 01/16/2025

      I didn't have problems with the store but definitely with their credit card. I was charged a lot of fraudulent charges til the card was maxed out and tried to dispute them. They didn't do anything to help me get these charges removed. Even after numerous attempts. They basically said I was responsible for the bill. I never want to accept another credit card from Macy's or their affiliates. Be careful when they are offering you their credit cards. They pretty much push it on you then, you get scammed with false charges. I'm very disappointed ??

    • Louise P.

      Date: 01/08/2025

      On 1/7/25 I went in to return a pair of men boots that was to small I needed . A larger size. And was told that they didn't have a larger size and if I like they could order me a larger size I said okay that would be fine. Not knowing that and was never told that the boots I bought in was going to be return back to my debit card . The sales rep never told me that Amyla was her name . After that she ordered the new pair and told me all I had to pay was only the shipping and handling that was only $10.95 I ask her why do I have to pay the S /H she said you got to pay it so I got my card out to pay the $10.95 and it deciline. I told her the money is there why it's not going though. Then she try and run it again and take all the cash I had on my card off $26.74 . Then she tells me you got to buy the boots over again I was like what ?? Why didn't you tell me this from the beginning you said all owe was $10.95 . Then I told her you need to get your manager over here because I need my money back because I need my money to put gas in my car and you took all my money off my card that I had for gas. So she call for her manager to come Yvonne to come over and she was no help she was very rude she offered me a credit for my inconvenience that she never gave to me. She pretty much was trying to bully me.I left out of Macy's without the boots I took in there all the little bit of money I had on my debit card taken and I couldn't get gas in my car to get back home on the side of town I live on .I had no money to put gas in my car. When I already had money to put gas in there, but thanks to your customer service representative in Macy's, taking all my money off my card I left out of there with nothing.And if you all don't do anything about this my next move will be contacting the CEO of Macy's Mr S*****s(I want my money refund back to debit for the boots and I want my money refund to my other debit card ASAP and I want A credit)

    • Aaron S

      Date: 01/08/2025

      On December 10th , I made a purchase. The sales lady asked me if I want to apply for the Macys reward card. I said as long as I can pay right away. She said yes you can pay now. She then asked me if I wanted to apply for a Macys ******** ******* and I said no as I already have an American ******* card. After she rung up the sale she said that I would be billed for the charge. I reminded her that she said that I could pay now and she denied it. So I went through with the purchase. I get a letter in the mail dated December 13th saying that I was also evaluated for the Macys American ******* Card as explained during the application process. I told her that I don't want the **** yet she applied for it on my behalf anyway. My guess is that she gets commission on whoever she signs up. Very dishonest and underhanded. Stay away from this establishment. I then called them and canceled my account as I want nothing to do with these crooks.

    • Damon A

      Date: 01/07/2025

      I tried applying for a credit card and due to a process that lasted over an hour where staff did not know how to create the account I decided on Christmas eve to end the process. I then get a letter noting that they attempted to process the account and it was then stopped. As a result my credit rating took a 17 point drop to 814. I will NEVER SHOP in your stores again. My recommendation with your F rating - GO OUT OF BUSINESS and leave customers alone. I hops this is clear!

    • alyssa a

      Date: 01/07/2025

      INSANITY - delivery drivers came knocked down the cable wire so we were trapped. There was a knick in the couch and an "inspector" came to my house, drew on my couch in a marker that doesn't match the color of the couch which the electric reclining on one side stopped working. He told us someone would call, nothing. Finally scheduled a return, they didn't show up at all. This couch is cheaply made and we paid so much go.

    Macy's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.