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Business Profile

Bedding

Downlite
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unable to get ahold of customer support for help choosing, and same for this issue. I have only disability income, so I have to watch every dollar. I had to buy this in hopes of easing pain, and I did not see this mailer I got, giving me 25 percent off. Would you please either cancel my order number ******, so I can re order with the promo code I got in the mail? (********) Or process a refund of 25 percent to the existing order? I would really appreciate either. Sincerely, ******** *******

    Business Response

    Date: 03/04/2025

    Hi ********,

    Thank you so much for your order and letting us know of the issue. Upon researching the order I see that one of my customer service agents had issued a refund on 3/3/25. You are all set and normally we always honor older coupons within a 30 day window but it turns out the item you selected was out of stock and in the agents notes it says you opted to cancel. We hope you can help you in the future and you can always send us an email or leave a voicemail at ###-###-#### (*email = *************************).

    Thank you,

    Stefan H*****

    VP eCommerce

    DOWNLITE

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pillows from downlightbedding.com I have emailed several times Inquiring on the order status I have not received a response. I just called the number listed on their website from an email order that they sent me and it is a number that states I am eligible for a free medical device. I have determined this is a scam.

    Business Response

    Date: 12/03/2024

    Thank you so much for bringing to our attention. This was actually resolved several days ago but happy to follow up with the screenshots showing refunded via ***** ***. Our ###-###-#### phone number goes directly to us so not sure what happened? We do apologize for any inconvenience and hope this proof of refund completes the issue. Thanks, Stefan @ DOWNLITE

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