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Business Profile

Medical Equipment

1800CPAP.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the cpap mask headgear on 2/2/24. I have an email that states it was delivered to a mailbox on 2/5/24. I don’t have a mailbox (nursing home). I have a receptionist desk that collects mail for the patients. The home never received it. I opened a claim with the business. They closed it as “delivered” to me. I requested a refund. They would not refund my money. The amount is $29.98. ***** ******, ** ******* **** ***, ***** ******* ** *****, ###-###-####. The business is: 1800 CPAP, 2908 W. US-22, Maineville, OH, 45039. Order number ********. I can email the receipts

    Business Response

    Date: 03/04/2024

    Hello,

    This is Brendan A*******, Operations Manager with 1800CPAP.com, following up with regard to ******** - Complaint ID: ********. The customers order was fulfilled and shipped to the address provided by the customer. When we were made aware of the potential lost parcel, we filed an immediate claim and trace with the carrier to obtain any and all information associated with the delivery. USPS rejected the claim as they were able to confirm that the package was delivered accurately as addressed. This information was shared with the customer at which they disconnected the call with a customer service representative. This matter has been escalated to management and will be handled appropriately via reshipment or refund. Please advise if any additional information will be required to resolve this complaint. 

    Kind regards,

    Brendan A*******

    Operations Manager - 1800CPAP.com

  • Initial Complaint

    Date:10/25/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my CPAP machine to this cmosnt for $350. It was in excellent condition. I signed an agreement and mailed it to them on 9/21/22. They have not paid me the $350. Brendan A******* is the person I dealt with their. He prepared the document I signed. I called them and sent an email. He has not replied nor has he paid me for the CPAP machine.

    Business Response

    Date: 10/25/2022

    The seller of this item has signed a document acknowledging the requirements his item must meet in order to be accepted for purchase. His item did not meet the agreed upon criteria outlined in the seller's agreement resulting in his item being rejected for purchase. This information was relayed to the customer via email on multiple occasions prior to a complaint being filed with the BBB.

    As a courtesy, we have offered the customer an adjusted amount for his device that is reflective of the repair work that will need to be done prior to resale. This adjusted offer is currently pending the customers review and or acknowledgement. 

    We have also offered to return the item to the customer free of charge in the state in which it was received as it did not meet resale standards/criteria. 

    We are not attempting to mislead the seller in any way, rather simply following the purchasing processes outlined in the document in which he agreed to. 

    We would love the ability to resolve this matter with the plaintiff in an appropriate and expedited manner. Please advise if any additional information or follow up is required. 

     

    Best, 

     

    Brendan A*******

    Operations Manager

    1800CPAP.com

     

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