Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 23rd, I placed an order for "5170 Piece Grade 8 USS Coarse Thread Hardware Only", for $759.99, which I received a few days later on August 26th. I realized some of the items in the kit were not needed for me, so I requested a partial refund, which they then accepted. I also realized one of the items in kit was missing, which they agreed to resend. At this point, it's been over a month since I've heard from them. I sent out the hardware I no longer needed, which should amount to over half of the $759.99 purchase price, but have not received any refund for it. I've also not received the missing items in the kit. They appear to have mistakenly sent something to some address in ********.
Business Response
Date: 12/06/2024
Thank you for bringing this to our attention. Our records reflect he has been refunded.Customer Answer
Date: 12/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** ******Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered bolts kit 11-30-2022. Order *****. Received bolts but wrong. Waiting for bin. No reply to emails. No answer the phone. I paid for everything. There are others like me.Business Response
Date: 04/06/2023
Thank you for contacting us. We have contacted our customer and apologized for the delay. His bin has shipped and we believe the matter is resolved.Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 23, 2023 I placed a $707.26 order, order number *****. Small pieces of the order arrived one from Fed Ex the other shipped via Postoffice. How ever the bulk of the order has not arrived a month later. They debited my account for the full amount right away. When I tried Emailing them, I received an autogenerated response. When I tried calling them there was no answer (FULL MAILBOX). I would like to touch base with a live warm body to get on the same page.Business Response
Date: 03/06/2023
Thank you for bringing the matter to our attention. We sincerely apologize for the delay. We have resolved the issue directly with our customer.Initial Complaint
Date:02/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a 8,000 piece bolt kit and 4 drawers with a cabinet in may of 2022. I ordered them by phone and that is the only time I have been able to communicate by phone with this business. I have sent several emails and finally had a reply from an email sent 10-25-22 on 12-20-22. The last email stated they had been auditing orders and seen that I had not received my storage bins and drawer and they would be shipped in a few weeks. That was two months ago and have not heard anything else about the products I purchased 9 months ago and still have not received.Business Response
Date: 03/06/2023
Thank you for bringing the matter to our attention. We sincerely apologize for the delay. We have resolved the issue directly with our customer.Customer Answer
Date: 03/06/2023
The business contacted me today 3-6-2023 from a blocked number. They left a voicemail stating she was the new manager and hoping to resolve this issue over the phone. She did not leave a call back number and said she was contacting the supplier for my missing bins. She also stated in the voicemail to email them if have anymore questions or concerns. This issue is still not resolved as I have not received my products I paid for or had my money refunded.
Business Response
Date: 03/08/2023
Thank you for reaching back out. We are happy to say everything shipped yesterday, and in a separate email we will send you the tracking number today.Customer Answer
Date: 03/11/2023
I have received all of my missing items from my order 10 months ago. The new manager called and left me a message stating she had hired someone to answer emails and they were working to get this issue resolved. It did take a while to get and answer but I received my items within a week of them acknowledging the issue. Hopefully the new manager get things in order and get their business turned around.
Initial Complaint
Date:01/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase date 10/27/22 Invoice number ***** Bolt bins backordered over three months. Cannot get response via email, phone call, or voicemail (mailbox full). I just want to know that I am not getting scammed mainly, but when a company will not respond it gives you a pretty good indicator. If we cannot reach a resolution I will be forced to file a suit. Thank youBusiness Response
Date: 01/30/2023
Thank you for your patience. We sincerely apologize for the delay and the error. Your order was mistakenly marked shipped, meaning everything had shipped, when the bin had not. We get it's frustrating and are sorry for the inconvenience. We regret your bin was not ordered much sooner. We will order your bin today, and it should ship shortly.Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/15/2021, I ordered over 10,000 pieces of hardware and paid over $1000. Included in this order was 3 metal bins to store all of the pieces of hardware. I never received the metal bins. I emailed numerous times, and only about half of my emails were responded to by this company. When I did receive a response, it was the same every time, stating they would ship my items within 2 weeks. I've yet to receive my bins, and have not been provided date of when they will be shipped. Order# *****Business Response
Date: 01/23/2023
Thank you for bringing this to our attention. We have spoken with our customer about the delays multiple times. Hi item has been ordered but not shipped. We are contacting our supplier to get an update on why his item hasn't shipped. We expect it will be shipped and delivered later this week. We appreciate his patience.Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is the same as all the others. I ordered the grade 5 bolt kit and was told I would get the bolts but the bins would come later as they were back ordered. I got the bolts fairly quick but it has been six months and still have not received my bolt bins. I think this is a big scam I just want what I paid for!!!!Business Response
Date: 01/23/2023
Thank you for bringing this to our attention. We sincerely apologize for the delay. We will order his item tomorrow and it should be shipped this week. We appreciate his patience.Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a nut and bolt kit. I have received the nuts and bolts but no bins. I have tried many times to email and call. My order was for over a $1000. I just want my nut and bolt bins.Business Response
Date: 01/23/2023
Thank you for bringing this to our attention. We sincerely apologize for the delay. We carefully reviewed our records and found his item was not ordered. We will order it tomorrow and it should ship the next day. We are grateful for his patience and understanding during this transition.Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bolt and bin kit from this company August 23rd and have not received the bins. They will not answer calls or respond to email. I would like the bins I have been waiting on for months, or at least a refund of the bin portion of my order.Business Response
Date: 01/23/2023
Thank you for bringing this to our attention. We have had a lot of catching up to do when teh former employee left. We sincerely apologize for the delay and will order his item tomorrow. It should ship this week. We are grateful for his patience and understanding.Customer Answer
Date: 01/27/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18528593
I am rejecting this response because:
I will not accept any response from the business until I have the product I ordered in AUGUST 2022 in my possession.
Regards,
******* *****Business Response
Date: 01/30/2023
Thank you for your patience. We sincerely apologize for the delay and the error. We get it's frustrating and are sorry that your bin was nto ordered much sooner. We will order your bin today, and it should ship shortly.Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered two hardware kits with bins. Received the hardware but not the bins. Have called and emailed numerous times. No responseBusiness Response
Date: 01/23/2023
Unfortunately, we have no record of this customer under this name.
Please note we are: US Bolt Kits
Address: *** * **** **
City: London
State/County: OH
Zip/Postal Code: *****
Business Phone Number: ***********Customer Answer
Date: 01/24/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 18386499
I am rejecting this response because:Our purchaser was RG Young and Son, as shown in the image that was attached.
A message was received that stated that the company is under new management and the missing items from the order would be shipped within a few weeks directly from their supplier. The message was received in the first week of December. The order was placed in August. The vessel returns to New Hampshire in 30 days. Hopefully the missing items will be waiting.
Regards,
**** *********Business Response
Date: 01/30/2023
Thank you for your patience. We sincerely apologize for the delay and missing your name the first response. We get it's frustrating. We are sorry you haven't received your bin sooner. It has been ordered, and is going to ship shortly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.