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Business Profile

Lawn and Garden

Dittmar Sales & Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 8/4/2022 Paid $ 93.89 Before placing my order for a mower battery I ask the clerk if I could return the item for full refund if it did not work with my mower. The clerk said, yes you can. I want to return the battery (it is new and unused) for a full refund. The manager has been rude and refuses to accept the return and provide me a full refund of $93.89

    Business Response

    Date: 02/21/2023

    Sorry there is not and never has been any returns on electrical items of any kind. The only return option there is is for warranty purposes if it goes bad and that is conducted through the manufacturer not us. Sorry if you were confused but It is posted in 3 locations within the store and has been policy for over 30 years. Let us know if there is anything else we can help you with. Thanks

    Customer Answer

    Date: 02/24/2023

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: ********

    I am rejecting this response because: Once again there was NO mention of no returns of electrical items.  You have still not addressed the fact that when I ordered the battery, over the phone, I specifically ask if I could return the battery if it did not work with my mower and the answer I received from the clerk was YES.  Then when I wanted to return it you got huffy with me and said NO ONE in this shop would say you could return the battery if it did not work out.  I WANT to return the battery and receive a FULL refund.

    Regards,

    ****** ******

    Business Response

    Date: 02/24/2023

    I’m the person you spoke to then. It’s still the same answer as the last time. There are no returns on electrical items. Thanks and have a great weekend!

Dittmar Sales & Service is NOT a BBB Accredited Business.

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