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Business Profile

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American Publishers, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase with funderworks, for a school fundraising event. I paid for my order using my bank debit card. Funderworks was paid $160.84 I had to cancel my order because I input it incorrectly. I called them which they cancelled the order and said I would receive a refund. I requested the refund approximately 9-6-24. I have made 3 other phone calls to them, which they tell me my refund was processed, however, as of today it still does not show up in my bank account. Per our last telephone call they promised me the funds should be back in my bank account on 9-17-24. Today I called them again and they tell me the refund was processed on 9-10-24. It still have not been received; i even called my bank

    Business Response

    Date: 09/26/2024

    This customer has been fully refunded for this cancellation. We apologize for any delay in processing. 

    Customer Answer

    Date: 09/26/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:07/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Funderworks did a fundraiser for my daughter's school. I ordered a magazine for my child on 9/29/23. I still haven't received it and they keep giving me the runaround that it takes so many weeks. This is ridiculous. At this point I want my money back and an apology. I probably have over 20 emails with excuses from "****************" from customer service. On their website they say they are accredited by the Better Business Bureau. Please help!!!

    Business Response

    Date: 07/09/2024

    We regret that this customer is frustrated. The circumstances surrounding this issue were out of our control. We attempted multiple times to resolve this issue for the customer, to no avail. We have requested a refund for this customer. The customer has been notified of this and the timeframe for receiving the refund.

American Publishers, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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