We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobility Scooters

Mobility City of Columbus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobility Scooters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hello, my name is ******* ******* **** file number *** *** *** **** ***** *** **** ****. I am Making a complaint about service repairs That were not performed Completely on my I ride goat scooter. I have two dead batteries. I have had numerous complaints, and they address the complaints, but never really successfully completed the repair. Now they're telling me that my Pride Go scooter is out of warranty and refusing to replace my batteries stating that they replaced them already however there was no replacement done. That was confirmed by Steven, who was a service person there. He said, and I quote, these batteries are original batteries. I don't know where they came from, and they are out of warranty. They are not going to replace them. I've had numerous problems with this particular scooter from the second month after purchase, in which I purchased it in June of 2023. They have made attempts to repair this particular unit unsuccessfully, and I requested a replacement and was told that that would happen the next time that I had a problem or issue with this particular unit. The person that explained this to me is no longer with the company. His name is John and I believe that he was terminated due to negligence within the company and they are refusing to honor anything to help me. I am disabled and I depend on my scooter to transport me around my church, and whenever I get on my computer it shows a full charge, and then the battery dies within 15 or 20 minutes. I went to the zoo lights last Sunday using the scooter and it died after I was in the park at the zoo in Columbus for about 25 minutes, resulting in me being pushed in the scooter around the park. What an embarrassment that was.

    Business Response

    Date: 12/23/2024

    We have been trying to work with Mr. ******* for the 1.5 years that he has owned the scooter.  We have been out to work on his device multiple times over the 1.5 years and have NOT charged him for the site visits (our usual service call fee is $125).  We have explained numerous times that the way his device is being handled and charged is the true problem.

    We did give him a new set of batteries under the original warranty program - which lasts six months.  It's now 18 months in and he is still expecting free batteries again.  At this time, given the situation and his threats of legal action, there isn't anything else we can do to work with him.

     

     

    Customer Answer

    Date: 12/23/2024

    I am rejecting this response because: 

    As it has already been stated, since the purchase of these items from Mobility City, I’ve had nothing but disappointment after disappointment with no resolution! Not just the scooter in question but, also the power chair that was purchased at the same time! As stated by this company they have been here several times which definitely should have been a red flag for me especially since each time was for power related issues! I have been using mobility scooters and wheelchairs since 1990 and, I have a Q6 that I bought used over a year ago and I have never had issues with them keeping charged for days at a time! I requested an exchange when I started having multiple issues with both devices. I was told by a ***** if I experienced another issue with these devices after he completed the last repairs that he would consider replacing them! So far I’ve had 6 attempts to fix the scooter and, 5 on my Power Chair here at work, and the Power Chair has none of the original parts on the joystick arm rest. Needless to say I truly feel ripped off to  say the least. 

    Regards,

    **** *******

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a chairlift installed on 10/17/24 that worked for one week and then stopped working. It took a week for someone to come out and replace the battery. It then worked for less than one week and stopped working. It took another week for them to say that they needed to order a new battery charger. It’s been three weeks and no new battery charger. My wife is disabled and needs this chair lift to function properly. Mobility City does not seem to care about their faulty equipment that they installed.

    Business Response

    Date: 12/02/2024

    We have explained to the client that the charger was faulty.  We have been out to the client 4 times - at no charge - to help them with this - including setting up two extra sets of batteries to help provide utilization of the device while we worked thru the warranty process with the manufacturer.

    As we told him last week, the part was ordered but shipping was slow during the holiday week.  The part is in hand and will be scheduled for install at their earliest convenience.

    Customer Answer

    Date: 12/11/2024

    I accept the business's response to resolve this complaint.

    Regards,

    *** ******

Mobility City of Columbus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.