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Business Profile

Credit and Debt Counseling

Apprisen
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Apprisen's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Apprisen has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Apprisen

      700 Taylor Rd Ste 190 Gahanna, OH 43230-3318

      BBB accredited business seal

    • Apprisen

      2800 Market Ave N Ste 18 Canton, OH 44714

    • Apprisen

      11492 Bluegrass Pkwy Ste 105 Louisville, KY 40299

      BBB accredited business seal

    • Apprisen

      251 North Peters Rd. Knoxville, TN 37923

    • Apprisen

      2800 Market Ave N Ste 18 Canton, OH 44714

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I to a debt management plan with on 2/10/2024. Unfortunately, they were unable to be much help, so I decided to file Chapter 13 bankruptcy and had to have debt counseling. They were on my approved list, so I decided to use them. On 2/13/2024 I went online and tried to sign up for bankruptcy counseling and paid the $25. I'm not sure what it was supposed to look like, but it kept taking me through the info I put in for the debt management plan. I did the chat and they said I didn't have a bankruptcy counseling, only the debt counseling plan. I tried again and reached out to the person who did my debt management plan, he later emailed and said I would have to create another email. At that time the authorization was not showing, so I did not think it charged me (only authorized) and had fallen off and I didn't want to create a new email, so I used another company. Also, I verified, not receipt was sent to my email. I messaged customer service and asked for a refund as I used another company. There was nothing on the site about creating another email, etc . I understand no refunds, but I had to get it done and their site physically would not let me do the counseling. I did try reaching out to resolve the issue. In this case I believe I am due a refund.

      Business Response

      Date: 02/22/2024

      Thank you for the opportunity to respond to the concerns raised by Ms. ******. As referenced in her comments, Ms. ****** reached out to us to ask that we refund the $25 fee. We completed her refund request on 2/21/2024, which should reflect on her account statement within the next several business days. I have attached a copy of the correspondence sent to the client yesterday afternoon. Please accept our sincere apologies for the apparent malfunction of our online counseling application.

      Customer Answer

      Date: 02/23/2024

      I accept the business's response to resolve this complaint.

      Regards,

      ******* ******

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