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Business Profile

Training Programs

School of PE

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Registered and paid for the school of PE online FE Civil Review course. Used the course briefly but had some medical issues come up that have prevented me from completing the course. I have had two back surgeries recently that have been quite costly. I needed a refund for this course but they have refused to even do a partial refund. I have barely used any of the online material. I do not see why they cannot do atleast a partial refund for the course.

    Business Response

    Date: 09/23/2022

    ***** ***** purchased School of PE's Ondemand review course on March 21st 2022. When purchasing the review course ***** had to review and accept the Student Policy.  Once his transaction was completed he also received an email for order confirmation that includes the policy as well. The policy does in fact indicate that the Ondemand course is non-refundable.  In the attachments you will find the email communication as well as the complete policy.

    Two days after purchasing the course he then sent an email wanting to know how long he had to decide if he wanted a refund.  That same day we advised that it was not refundable and he then asked how much it would be to extend the course because he knew he had some work items coming up. That same day we provided the extension rates and offered to pause his account and told him that we could do pause it up to 2 times. Then in April he sent an email requesting we pause his account. On that date we did in fact pause his access. 

    He then called in August once again asking for a refund.  At that time we advised again that the program was non-refundable and he then said he was going to leave a bad review.

    Screenshots of the interactions are provided in the attachments. 

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