Reviews

This profile includes reviews for Midwestern Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Midwestern Auto Group has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Midwestern Auto Group

  6335 Perimeter Loop Rd Dublin, OH 43017-3207

  
• 

  Midwestern Auto Group

  5775 Venture Dr., Ste. 2 Dublin, OH 43017

  
• 

  Midwestern Auto Group

  5035 Post Rd Dublin, OH 43017-1115

  
• 

  Midwestern Auto Group

  5875 Venture Dr Dublin, OH 43017-2283

  
• 

  Midwestern Auto Group

  5825 Venture Dr Dublin, OH 43017-2283

  

Review Details

• Review fromLindzey E

  Date: 04/09/2025

  1 star
  I purchased a ************************* Label on February 28th from MAG. I drove from *******, WI to Columbus, **** for said vehicle. Only to be rushed through the process the moment I walked through the door. Thankfully, I have a voice and put a stop to it... they were trying to have me sign paperwork and purchased the car before I even had the opportunity to see the vehicle. I was made promises before I came down, and they hadn't been met etc. Most issues were fixed... I bought it.Its been 40 days and still no registration. I called, there was another form that I needed to sign in order for them to get my car registered in *********. They knew for weeks and never once thought they should contact me to get the form signed. My temp tag is about to expire and still no ****************. I blew a tire. Not their fault. However, upon taking my car in to have a new tire put on, I find out that the tires on the vehicle, aren't even rated for the vehicle. So, I call MAG. I mean they just let me drive this car from **** to northern ********* on tires with a load index lower than required for the vehicle. (There is not a dealership or tire shop in the area that will even put a new one of this tire on my car because of this. Quite frankly, I don't want them to either. I need 4 brand new tires.) Well, after talking to ***, I got, "I called the ******* dealership near us and they told me they are just fine on that car, and can hold plenty capacity for your vehicle." Um... no. First, I also called ****** **** by me, and that is false. Just like ******* Tire and Discount Tire told me. Also, the owner's manual and sticker inside the door, both clearly state the required tire ratings for my vehicle with the specific trim I have. ALL of which say I need a higher load index than what is on my car currently. Thankfully, I haven't moved my snowmobile trailer, or cargo trailer yet.I called again, I was told *** was in a meeting and he would call back. Crickets and no response.

• Review fromJulius W

  Date: 04/02/2025

  1 star
  To everyone reading these reviews, BE WARE of this PORSCHE DEALERSHIP. Be careful of this dealership and especially Adhan the sales man. I purchased a 2021 Cayenne GTS, high end vehicle that Akhan told me was in perfect condition needing nothing and was owned by some cereal guy to include was inspected / run through there shop in Dublin OH. I was purchasing the vehicle from out of state, I have driven the car less then 330 miles after getting it they started squeaking and found out it needs all new brakes. How can a car run through a state of the art ******* dealership shop, pass inspection and need all new brakes in less 330 miles. So I escalated the to the General sales manager ***** ****** which after explaining the issue in our first call now is not returning my calls after several attempt's. This is bad business especially for a High end ******* dealership like MAG and bad management to not return a customers calls after several attempts. If looking for a vehicle I would stay far away from MAG

• Review fromAlex C

  Date: 07/01/2024

  1 star
  I recently purchased a 2016 BMW i8 with cash from this dealership, expecting everything to be in order and as described. Unfortunately, my experience was far from satisfactory. Firstly, I was given two keys, but one of them was broken. Additionally, there was no charger provided for the hybrid car, and the systems were down. Despite a brief test drive of less than a mile, which was not sufficient to assess the car's condition, I proceeded with the purchase based on the dealership's assurances. Driving the car home from **** to *** ******, the drivetrain malfunction warning came on halfway through the trip. I immediately notified the salesman, who advised me to drive it slowly and take it to a BMW dealership for inspection. This issue should have been detected and disclosed by the dealership before the sale. Moreover, I had to purchase a third-party warranty since the dealership did not offer one. They keep insisting that the vehicle was sold "as is," but it's clear they were negligent and aware of the preexisting condition. Unfortunately, I do not have a scanner to confirm the codes, but they would have undoubtedly appeared. Now, I am facing a $5,000 repair bill for issues that should have been addressed by the dealership beforehand. This level of negligence and lack of transparency is unacceptable. I will be taking further action against this dealership and strongly advise others to avoid doing business with them.

• Review fromJef B

  Date: 05/30/2024

  1 star
  We purchased our BMW 45 days ago. We lived out of state at the time with a move in date scheduled in OH. We were told during the contract signing that we would be notified by someone to get a vin inspection. That notification never came. Then as we were preparing to move I received a call from the dealership expressing how urgent it was to get this done and that would email the instructions how to get it done. Turns out this was just the form and a note in the email to simply go to the local sheriffs department to get it do. Would have done it long before if we were instructed correctly. Now we live in Ohio and the car needs to be registered in Indiana. After we called SEVERAL times with 95% of our calls not returned we finally drove to dealership and spoke to Steve Johnson in his office. He was very polite and courteous and made a call to someone right then. He then told us in his office that “we don’t need to worry or do a thing, we have it under control and have someone working to get it resolved. Best case scenario we will have plates sent to us or we would be asked to come in and get a new temp tag before they expire”. Ok today they expire and we have heard ABSOLUTELY NOTHING!! My wife left a message for Steve yesterday without a call back. I called twice today without a call back. The dealership closed 20 min ago and we will be driving on expired plates tomorrow. We have also had dealings with the Porsche dealer in the same complex so we’ve realized this is a MAG problem in total. Communication is horrible. You would expect a MUCH higher of service for the level of cars they sell. If I could do all over I would definitely find a different dealer. After reading some other reviews (too late on my part) we’re not the only customers that have experienced this poor customer service.

• Review fromRu-Ying Z

  Date: 04/18/2024

  1 star
  Absolute horrible experience with their service department. Not just the representative lies every time I went in for service, but their service department director doesn't even want to hear my stories. They wouldn't give me the name nor number of the owner. We asked for the owner to call me back many times, never heard anything. Long story short, my Volvo XC40 2023 started having issues when I had it only for 6 months. After that, many trips to the service, each time the representative ** ****** makes lies. The very last time I went in for service, they gave me a loner car. When I returned to pick up my car, they said the 4 rims on the loner car was all damaged. They insisted it was me and wouldn't release my car until I pay $1200 for the damage. Then I asked why do I have to pay? Don't you have my insurance? ** told me I CAN'T use my insurance. My insurance on their file only gave me permission to drive the car if the cop pulls me over. I asked to speak to manager, **** came and told me yes I CAN go through my insurance but when I tried to reason with him. He also insisted the car had no issues when I drove out and I have to pay for the damage or I won't get my car. I did coz I had an important appointment and I needed my car. I came home later and gave it more thought. I felt more and more suspicious something is not right. So I called again, this time I didn't want to talk to the manager and asked to speak to the director **** to provide video footage to show me how the car was when I drove out the lot, they said they don't have. How can they prove it was me if they can't show me evidence how the car was when I drove out. Then I started to tell him about my car and many trips back to service, it was always one issue after another. In fact, two service messages came up when I was on my home just 10 minutes after I picked up my car just the week before. Had you fixed the issue I wouldn't even need loner car. Then **** just shut me down and didn't want to listen

• Review fromLeslie N

  Date: 04/08/2024

  1 star
  Not trustworthy. Service staff lied to me and then called me a liar when I questioned them. I’ve never been called a liar, let alone by a business where I bought a new vehicle. Charged for a rental, even though it was complimentary the last time. I’ll never go back and tell everyone I know to stay far away.

• Review fromBrandon M

  Date: 07/27/2023

  1 star

  Brandon M

  Date: 07/27/2023

  MAG Volkswagen Went to have a radio code removed from component protection. Upon scheduling I was quoted $75 for coding and $149 for full diagnostic but when I arrived, the advisor stated it was the flat $149 fee. Upset but already at the appointment, I proceeded to have them look at my vehicle. I received a video within thirty minutes of my appointment saying the coding was removed and my vehicle ready to go except for one sound issue. They asked for me to wait for the tech line to open at 9am for them to call and ask for a solution but in the end were unable to solve the problem. Upon check out, they charged me for a full hour of labor. When I questioned why, as the majority of the work was done within thirty minutes and then they waited another thirty mins to call an tech line upon opening, I felt I should only be charged for 30 mins labor. The advisor fumbled over his works and said well we called the tech line so we just charged the full hour. I politely asked for the manager email to address my concerns and sent a follow up email that day. In my email I asked for a phone conversation to discuss at their earliest convenience. The manager did respond a few days asking for time to review. Two days later, I receive a email not a phone call in which I requested, stating they tech needs to be paid, so sorry you feel this way. I was not looking to get a full refund, I was looking to get half the labor charge refunded as I felt waiting for tech line to open should not be counted towards a labor charge. I was very disappointed in how everything transpired, as I have had multiple service visits and bought a vehicle from this location before and was always treated fairly.
  

  Midwestern Auto Group

  Date: 08/03/2023

  See the attachments. Mr. Moorer purchased a used radio. When the Mr. Moorer made the appointment, he was told that if all we had to do is enter his radio code to get it working the charges would be $75.00 plus tax. Knowing a lot of times entering a code on a used radio is not always what needs to be done we always give an estimate of $149.95 in case after entering the code we have to do further diagnosis on why the radio is not working. Mr. Moorer signed the repair order as you can see, we entered the code and the radio turned on, but had no sound. The technician then had to diagnose why there was not sound, the tech removed the radio and checked the wiring to and from the radio, when he could not find any issues there, he even made a case with the Volkswagen technicians assistance line, see attachment. After spending more that the $149.95 in time on the vehicle VW assistance stated that the customer had purchased the incorrect radio. The customer's car is a 2017 VW Jetta and the radio purchased is for a 2016 or older vehicle. The customer for some reason feels that the extra was for a full inspection of his vehicle which is not what it was for, we simply did a quick 1-2 minute technicians video as we do on every customer's car. At the end of the day the customer purchased the wrong radio for his car and that was the issue, he is confused about how much time we actually spent on his issue.

  Please advise how to add attachments

  
  

• Review fromJill V

  Date: 06/22/2023

  1 star
  My jaguar has been in the shop for 2.5 weeks now and still no answers. This also happened when my car was in there back in Feb/March they had it for 3 weeks and then get a call and said I had a cracked windshield. They showed me intake photos but it very difficult to see. I called the service manager several time and he never even returned my call. My car is a leased and due to the service we will be turning it in soon and will not lease or buy another car from this dealer. If I could give a rating in the negative I most certainly would do so.

• Review fromThomas P

  Date: 09/13/2022

  1 star
  My wife has taken her car her car here for years. They half @ss fixed it. When the clutch went out it stated on the service request to replace the flywheel. They didnt then the the ole TDI started clacking. Took it back didnt charge us labor, however the mechanic used impacts on the ball joints (****ed them up) I had to replace them, left the new long side vw axle hanging off the tire ruined it, it started to leak grease. I had to replace that, then all the plastic was ripped off on the passenger wheel well ( i had to replace that). INCOMPETENCE AT ITS FINEST!! Oh, if they tell you they can grind aluminum wheels to make them true again they lie dont fall for it that was on the 14 jetta. When i emailed them they acted like they cared because, quite frankly, how you gonna prove it in court! Answer, you cant they know it. Sh++ty Service advisers and **** a** mechanics update: DO NOT GO HERE UNLESS YOU WANT RIPPED OFF ********************* IS A SHYSTER AND A LIAR **** IS A WORTLESS MECHANIC THEY HAVE DESTROYED MY VEHICLE. PICS OF THE ***** LEFT OUT OF THE SUBFRAME THAT THEY REPLACED THEN TRIED TO SAY THATS HOW ALIGNMENTS ARE DONE. YOU HAVE BEEN WARNED.