Complaints
This profile includes complaints for Midwestern Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 32 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ********** car from Midwestern Auto Group (MAG) of Dublin **** on 11/27/2024. The printed quote that was given to me on that day by the salesperson (******* ******) and the Manager (*** *****) has a price of $35,886.52. I agreed to purchase the car at this price (I have this printed quote with this price still with me). When I went to the back office to sign the paperwork to purchase the car on this day, the Finance Manager (****** *******) gave me to sign the Agreement/Contract, which listed the price of $36,138.04 that is, $251.52 higher than the agreed price that the salesperson (******* ******) and the Manager (*** *****) gave me. The next day, I discovered this difference and went back to the dealership and asked the Finance Manager (****** *******) to adjust the price to the agreed price of $35,886.52. I showed him the printed quote again. He agreed to mail me a check with the amount of $251.52. I never received the check, and so my wife called the Finance Manager (****** *******) on February 4 2025 and asked him to mail the check to me. He said that he first had to check with his superiors, and he would call us back. He never called me or my wife. My wife called the Finance Manager (****** *******) back at that same time multiple times but he was not picking up the phone. On March 21 2025, my wife and I visited the dealership and met with the Finance Manager (****** *******) and asked him to give us our check. He replied that he first had to check again with his superiors and then he would call me to let me know when I would receive the check. Again, he never called me. So, after 4 months and multiple visits and calls, I have never received the check with the $251.52, despite the fact that the quoted price of $35,886.52 is what the dealership legally committed to charge me and it is the price that I agreed to pay in order to purchase the car. I demand that Midwestern Auto Group (MAG) of Dublin Ohio mail me the check of $251.52.
Business Response
Date: 03/27/2025
please be advised; *** has issued check number ****** in the amount of $251.52.
our apologies for the inconvenience
Customer Answer
Date: 04/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******** ************Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Land Rover of Dublin regarding our extremely frustrating experience with the registration process for our Range Rover, which we purchased for $98,000 on November 28.We bought the vehicle with the clear agreement that the dealership would handle the registration in ********** and send the California license plates and registration to our address. After completing the purchase and payment, they suggested that sending the title to us would supposedly expedite the process, and we agreed to cooperate.However, after two months of back-and-forth communication, we still have not received our license plates or registration. They later claimed they could not send the title to us and would only send it to the bank, stating that the bank would handle the registration. (I have never heard of a bank doing DMV paperwork.) This entire process has been a complete nightmare, filled with unnecessary delays and miscommunication.This dealership has wasted our time and caused endless frustration. The level of unprofessionalism and lack of accountability is shocking. It is essential for businesses to stick to their promises and honor their responsibilitiescustomers deserve ********** thing is clearwhen youre in the process of buying a car, they respond immediately. However, once the sale is completed, they become slow to respond, ignore messages, and require you to chase them for answers. The lack of customer service after the sale is *************** of now, this issue has not been resolved, and I hope someone from the business office sees this complaint and reaches out to me.Thank you for your attention to this matter.**** ** ************Business Response
Date: 01/30/2025
****** Walker
Better Business Bureau
BBB Dispute Resolution Team
1169 Dublin Rd.
Columbus, Ohio 43215-1005
RE:
Case #********
**** **
*************************;
626 Auto Group
Midwestern Auto Group (MAG) & Land Rover Dublin are in receipt of the above consumer complaint, Case #********* The following is a detail of the transaction to purchase a 2023 Land Rover, Range Rover, VIN #***************** which was initiated in November of 2024.
On November 21, 2024, MAG/Land Rover Dublin was contacted regarding the 2023 Land Rover, noted above. As instructed at the time, all paperwork and documents were created and signed only in the name of ********************* ******************** is a California based agency. The State of **** and California have tax reciprocity. ******************** stated that they should be tax exempt. MAG/Land Rover Dublin requested the proper *************************** **** ** form be completed to support the tax-exempt status. ******************** sent the **** ** to us stating that they are a commercial leasing company. The State of Ohio would not accept the exemption as ******************** is not registered as an ******************** with the State of ***** ******************** then produced another **** ** stating that they are an Out of State Dealer. MAG / Land Rover Dublin then submitted the new paperwork to the State of **** and the Ohio Title, #*********** was produced. MAG/Land Rover Dublin received further instructions to forward the Ohio Title, #*********** via Fed Ex to ********************* MAG/ Land Rover Dublin included a refund check, #******* in the amount of $1,403.00 made payable to ********************* These funds represent the fees originally collected to transfer the Ohio Title to a California title - and obtain California plates. However, it was agreed MAG / Land Rover Dublin would no longer obtain the California title and plates; therefore, a refund was issued for these fees.
When ******************** received the Ohio Title, #********** and our check, #******* they then alerted MAG/Land Rover Dublin that the vehicle was not titled properly. We were asked to change the Ohio title number ********* to read two owners, ******************** "and/or" 626 Auto Group. *Note Ohio does not recognize "and / or" on vehicle titles. Further we
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BENTLEY *** ******* JAGUAR LAMBORGHINI LAND ROVER LOTUS MASERATI MINI PORSCHE ROLLS-***** **** ********** VOLVO
were instructed to place a lien with **************************** *********************************** We were also asked to make the refund check payable to 626 Auto Group. At this time, MAG / Land Rover Dublin requested the return of Ohio title #********** from ******************** and asked that the purchase documents be resigned to include both parties and the requested lien information. We also researched our records and could not accommodate refunding the $1,403.00 to 626 Auto Group as we did not receive funds from that company. We had received some funds for the sale via credit card from ***** *** ** and we all agreed to refund the credit card $1,403.00.
Upon receiving Ohio title #********** back from ******************** along with the resigned documents, MAG /Land Rover Dublin submitted the title correction to the State of ***** This presented a new Ohio Title, #*********** With the instructions of the customer, the Memo Title was emailed to Mr. *** 626 Auto Group and **************************** Further, we were instructed to send the original Memo to the lien holder ****************************
At this time, MAG/Land Rover Dublin cannot produce a paper title to ******************** and 626 Auto Group because the lienholder, **************************** is set up with the State of Ohio as an electronic lienholder. It is our understanding, only *************************** can order a paper title from the State of ***** We explained this to ********************* 626 Auto Group and Mr. *** With the paper title ******************** and 626 Auto Group may convert Ohio Title, #********** to a California Title and obtain California Plates. We have produced a copy of the Memorandum Certificate of Title and instructed ********************* 626 Auto Group and Mr. ** to contact *************************** about ordering a printed Ohio title so that they may complete the title and registration process in the State of California.
Today, 01/30/2025, MAG/Land Rover Dublin spoke with **** ****** w/ ******************* Mr. ****** was reaching out on behalf of our mutual customer, Mr. *** Mr. ****** expressed that he now understands where the breakdown in the process happened, and he would reach out to Mr. *** MAG/Land Rover Dublin has offered to assist Mr. ****** and ****************** regarding a printed copy of the Ohio Title, #*********** Mr. ****** will assist the buyers with the California title and registration.
Regards,
***** Betsacon
Comptroller
32
Midwestern Auto Group
Land Rover Dublin
************Customer Answer
Date: 01/31/2025
Complaint: 22870360
I am rejecting this response because:
I have had extensive conversations with **** ******, Director at **************, and ****. He has confirmed that it is still your responsibility to title the vehicle in **********. **** sent the required documentation to you this morning, and he advised me to hold off on paying the $1,403 DMV fee for now. However, as 626 Auto Group, we are ready to pay this fee to Land Rover of Dublin at any time.
When we decided to purchase this vehicle, Sales Representative ***** was fully aware of our intent, and we signed a California title application at the time of purchase. The only reason we proceeded with this purchase was because your dealership confirmed that you could title and register the car in **********. This was also the basis on which **** and ******** approved and funded the deal.
I do not accept your proposed solution. I require the California title, California registration, and California license plates as originally agreed upon.
Please take this matter seriously and resolve the issue instead of deflecting responsibility.******** ** (****)
626 Auto Group
Business Response
Date: 02/04/2025
Please be advised; *** will continue to assist with the resources available to us. Out Title Admin is working with Mr.******.
Business Response
Date: 02/10/2025
Please be advised; the registration for the 2023 Land Rover Range Rover for *************** LSR & 626 Auto Group LSE has been completed as of 02/08/2025.Initial Complaint
Date:01/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received poor service from this dealer and was grossly over charged for a diagnostic test that I dont believe was accurate and I wasnt able to resolve it from their customer service complaint process. I also have found a part in my cup holder, that I have no idea where they removed it from- that they gave me no information on.Customer Answer
Date: 01/22/2025
Files attached to original complaint. I tried to attach the receipt here but it wont work. i want my $231 for the diagnostic test/inspection refunded as I never received any report of it and I paid $1200 for the service and labor for what they said was found by it.Business Response
Date: 01/29/2025
My apologies for the delay. I did respond last week however it is not represented here.
Our *********** Manager has spoken with Ms. *************** The 2 are meeting this week to correct the issues.
Best ***** ********
Customer Answer
Date: 02/04/2025
I agreed to close this complaint and work with them directly but they have not contacted me and when I contacted them I was told they would call me right back but I havent received any calls and that was 6 days ago.Business Response
Date: 02/04/2025
The manager is reaching out again todayInitial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I worked with MAG BMW of Dublin, ** (***** ****, Sales Consultant) for weeks to find and purchase a 2025 i4. I sent specifications for the i4 I wanted, using the Build Your Own feature on the *** webpage, and relied on my sales consultant to find the car via dealer search. Among those specifications were all season tires. I understand the importance of this detail when buying a car in the winter in central *****I took delivery of the car December 30th, 2024. Soon thereafter I was astonished to find the car was delivered with summer tires. These are utterly useless, and dangerous in winter in central **** and Ive left the car parked since. I contacted the dealer on January 6th (***** *******, Sales Manager and ***** ****, Sales Consultant) proposing a no cost swap of these summer tires (with only 94 miles on them) for the *** starred specified all seasons I had specd out, but they have not agreed. Rather, they have been slow to respond and indifferent to a situation where I have no use of the vehicle. They show no sense of urgency or commitment to resolving this satisfactorily.The tire manufacturer advise that using summer tires in temperatures below 40 degrees is dangerous and strongly advise against it. Ohios lemon law clearly spells out that any conditions that makes the vehicle unsafe for use qualifies the vehicle as a lemon. This is the case here. As long as the temperatures are below 40, the car is unsafe to use.Attached is the specification for the vehicle I asked the dealer to find, as well as a screenshot of the vehicle application showing that summer tires are on the vehicle.I would like to have the incorrect tires swapped out by the dealer for the correct all season *** starred tires I originally specified.Business Response
Date: 01/15/2025
Good Afternoon. Please be advised; MAG senior management has spoken to ************************************** and MAG have come to an agreement to discount the requested all season tires.
Thank you for your assistance
Gio *****, ** Sales
Customer Answer
Date: 01/15/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22788719
I am rejecting this response because: I have spoken with ***** ******* the Sales Manager for MAG ***. Providing the correct tires at a discount will get the car back on the road. But as I advised *** ******, it is a start. I will still be over one thousand dollars out of pocket because the sales staff at *** did not correctly vet potential cars for a dealer trade. They were given written instruction in the form of specifications for the car, and failed to follow through in making sure these were followed. Because of this Im having to spend money I otherwise would not have to do.
Regards,
******* ***********Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the last 24 hours, I have received calls and texts from this business to "follow-up" on an inquiry to purchase a ******** car claiming they're trying to **** *******. Each time it is a different person that calls or texts. I have had NO interaction with this business. After calling them yesterday to share they have the wrong person, they continue to call today. Thus far, I've received calls/texts from the following numbers:************ ************ ************ ************ ************ ************ ************ ************ It might be a phishing attempt as well.Business Response
Date: 12/23/2024
There were 2 leads sent into our **** and *** dealerships from ******** with this Phone Number We have went into our system and deleted the phone number and the leads all together.
Sorry about this there should be no more calls.
Customer Answer
Date: 12/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** ******Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 8th, I took my 2022 Volvo XC90 to the Volvo service center at *** for routine service. The next day, when I went to pick up my car, the process took unusually long. After waiting for quite some time, a staff member approached me with very unpleasant news....One of their employees had an accident while driving my car in the dealership's parking lot. They told me that the person driving my car collided with a truck.I looked at the car in the parking lot the damage was very significant, the dealership assured me they would fix it, I spoke with a lawyer since now my brand new car that I bought a year ago has a significant accident. They assured me they would fix it without reporting the accident on my car! They never offered to pay for the depreciation value of my car. .. they gave me a loaner to drive till my car was fixed. 6 weeks later, the manager called me asking me to change the loaner because of mileage! anyway I took that loaner with 1/2 full tank, I filled it went to work, came back, and dropped the loaner off to pick up another one until my car was fixed. He checked the Tank and now it is less than half full. he gave me a hard time and said "You know it costs 65$ to fill this car's tank"!!. I looked at him and I said " Yes I know, I have been driving Volovo's for 12 years, so I know how much it costs. We are talking about 1/4 of the 65$!! this is the same dealership that now had my car total loss!!Then the manager, called me the bad news after waiting for 7 weeks for my car to be fixed, that even if the car was fixed it won't be safe to drive. again this is a car that was bought (from MAG) a year ago!.Now I am without a car and without the money, their insurance has been going back and forth with a lawyer that I hired because they keep valuing my car below market value (their insurance company). They absolutely did not care about any inconvenience I had and still have or even tried to fix any of the situation.Business Response
Date: 12/05/2024
Thank you for providing BBB Complaint ******** regarding ***** Passerbys vehicle being involved in an accident while at Midwestern Auto Groups ******************* It is unfortunate the vehicle was involved in an accident and Midwestern Auto Group understands the incident has been an inconvenience. Midwestern Auto Group filed an insurance claim with the business insurance carrier and the vehicle has been deemed a total loss. The insurance company is currently negotiating settlement payment for the vehicle with the Attorney retained by ***** Passerby.
Regards,
**** ******, CFO
Initial Complaint
Date:11/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a certified preowned 2021 BMW X5 from MAG BMW on July 18, 2024. I soon started hearing a noise from the driver's front wheel well when making a sharp right turn at very low speeds. When this nose started becoming more frequent I took the car to the BMW dealer in Chattanooga (where I was staying at the time) for inspection. The BMW dealer found that a service technician at MAG BMW had left a tie rod adjusting wrench attached to my car's tie rod which had stripped the threads on the tie rod. This was the source of the noise I was hearing when the car was turned sharply to the right (see attached pictures and the inspection video at ****************). Because this damage will likely interfere with future realignments, the BMW dealer in Chattanooga recommended that my car be returned to MAG BMW in Columbus to replace the damaged tie rod and realign the front end (see attached invoice). I was charged an inspection/diagnostic fee of $238.55 for this service. I have contacted my sales associate at MAG BMW several times regarding this matter and provided the pictures, the inspection video, and the invoice. No one from MAG BMW has gotten back to me to try to resolve this matter caused by the negligence of the MAG BMW service technician. This damage was not caused by me nor was it the result of anything I did. There was no way for me to know at the time I purchased the car that the MAG BMW service technician had negligently left the tool attached to the tie rod. All I want is to be made whole from the damage caused by the negligence of the MAG BMW service technician. The tie rod needs to be replaced, the car needs to be realigned, and I want to be reimbursed the $238.55 I had to pay to find out what was causing the noise. Thank you.Business Response
Date: 11/08/2024
MAG is aware of this situation. Please be advised, MAG's BMW Service Manager, ***** *******, is in contact with Mr. ********* in an effort to find the best resolution.
**** ******, Fixed Ops Director
*******************
Customer Answer
Date: 11/20/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22526082
I am rejecting this response because: I was told by Mr. ******* on November 7th that he would order the parts needed to repair the damage to my car that was caused by their negligence. After several unreturned phone calls, I was told by Mr. ******* today (November 20th) that the "inside tie rod" that has the threads that were damaged by leaving their tool attached to the tie rod "is on backorder" and he does not know when it will be received. He said he expected to receive more information later today and promised to call me before the close of business today to update me. Mr. ******* also agree to reimburse me when my car is repaired the $238.55 that I had to pay to have this issue diagnosed. No appointment has been scheduled to make the necessary repairs. While I want to believe Mr. ******* that my needed parts have not been available for two weeks and that I will be reimbursed for the money I had to spend to find out what was wrong with my car, it has been extremely difficult to reach Mr. ******* and find out what has been causing such a long delay. If the parts are finally received and Mr. ******* schedules the appointment to have the repairs made, and I receive the $238.55 to reimburse me for the money I had to spend to find out what was wrong with my car, I will agree that this matter has been resolved. Not before.
Regards,
**** T *********Business Response
Date: 11/27/2024
Please be advised, ***** *******, BMW Service Manager, is working with Mr. ********* to resolve this matter. It is understood Mr. ********* will not accept a resolution until all the work is completed.
Customer Answer
Date: 12/05/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22526082
I am rejecting this response because: I have been trying to set up an appointment with Mr. ******* to get my car repaired for more than a month. Mr. ******* called me the Friday before Thanksgiving and assured me he would have all necessary parts no later than the Monday before Thanksgiving. I asked him to call me as soon as he had the parts in hand so we could schedule the appointment for repairs. I have not heard from Mr. ******* since, almost two weeks now. I have called and left voice mail messages for Mr. ******* three times and texted him twice since our last conversation, but Mr. ******* has not responded at all. I don't understand how it can take over a month to get all of the required parts, or why Mr. ******* is not responding to my attempts to find out what the devil is going on. I feel I am being ignored even though the damage to my car was caused by MAG BMW's negligence. Thank you.
Regards,
**** T *********Business Response
Date: 12/08/2024
Steve, MAG's BMW Service Mgr., reached to Mr. ********* on 12/05/24 to advise the parts are in. Efforts are being made to schedule the appointment.
It is understood that Mr. ********* will continue to reject our responses until all work is done.
Best Regards
MAG Mgt
.
Customer Answer
Date: 12/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 22526082
I am rejecting this response because: I appreciate Mr. ******* reaching out on 12/05/2024, and I believe we have agreed on December 16th as the date for my X5 to be repaired. Assuming my car is satisfactorily repaired on 12/16/2024, and I am reimbursed the $238.55 I had to pay to the Chattanooga BMW dealer to diagnose this problem, I will accept the response made by MAG BMW. Thank you.
Regards,
**** T *********Business Response
Date: 12/31/2024
Good morning - Mr. *********'s vehicle has been repaired and is in his possession.
Thank you for your cooperation
Customer Answer
Date: 01/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** T *********Initial Complaint
Date:10/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my Maserati Porte to Midwestern Auto Group on May 7, 2024 for the replace of the radio and glove compartment fuses. The Tech Advisor ****** also recommended oil change and filter replacement as well as replacement of the spring of the gas cap. My car was at the shop for over two months. After I made my payment of $2987.83 on July 17. I asked ****** to have the tech do a final inspection before I pick up my car. He called me three days later and said my car is in perfect condition and ready to be picked up. We took the car home on July 22. On July 25 we noticed something leaking under the hood. I called ****** and he said theres the possibility of water under the hood because it was not oil but told me to bring the car back so his tech can check the leakage. I wasnt sure what leaked so I towed the car back to the shop on August 4. I spoke to ****** on August 5th and he said the only thing he can recommend is the replacement of the valve that will be around $1k. I wasnt happy with that because he told me in July that my car was in good condition with no problems that they can detected. However, a few days later I called to see what the status of my car I was introduced to ****, ****** replacement. **** said that the valve was done. Again I asked **** to do the double check on my car and he came back a day later saying I needed a $13k replacement of the cover valve. I asked them how i was not told of this issues and he said he doesnt know what ****** have done and he can only speak of whats now. My complaint is this, my car was at MAG for almost three months and was told that my car was in perfect condition and now all is the sudden this issue arises. I do believed that MAG messed up my car. Therefore, I would like for MAG to get my car back to a good condition as was told by Tech Advisor ******.Business Response
Date: 11/08/2024
Re: **** **
Complaint ID ********
To Whom it may concern,
Please be advised; **************** Porte is 17 years old. Midwestern Auto Group (MAG) could never assure a client that a vehicle is currently in perfect condition or at any other time. Today MAG is sending Mr. ** a video with the details of the current oil repair recommendation. There is evidence of the start of an oil leak and a recommendation was made to repair it before the leak gets worse. The condition is not currently leaking to a drip from the valve covers yet. Mr. ** may either approve or decline the recommendation to repair the leak.
**** ******
Fixed Ops Director
Midwestern Auto Group******************************
Customer Answer
Date: 11/08/2024
Im rejecting MAG response for one reasons: why would ****** ( the former Tech Advisor) telling me that although my car was aged the condition is perfect and ready to be pick up and yet last than two weeks later **** the new Tech advisor telling me that I need a $13k repair?!? Is it because MAG staff incompetent to know if there is something else going on when I asked to do a complete diagnosis before I pick my car.Initial Complaint
Date:05/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold an unethical vehicle warranty. At 46,000 miles on my car I went to MAG Audi to purchase an extended warranty. Verbally I was sold exactly what I was looking for: at FOUR year warranty that covered my car out to 100,000 miles for $4,000. I wrote them a check that day. Two years later, at 97,000 miles on my car I take it in to the service center for the first time requesting any warranty work. Turns out the warranty I bought expired TWELVE months later, not the four years that I discussed when purchased. In shock, I went to the finance manager and the GM to gain clarity on the warranty parameters. As we all looked over the extended warranty contract, myself, the GM and finance manager all agreed that there was a mistake on the contract I signed on May 19th 2021. (Attached) Over the last three months (yes, I've been in their loaner car since Feb) MAG Audi has been claiming to reach out to AUDI VSC warranty company to come up with a resolution and an exception to to have this $3,000 (oil filter housing leak) repaired under the original warranty. I've got nothing but the run around from them the last several months. They recently told me they are willing to cover merely $1,000 of the repair. I'm requesting EITHER a full refund of the unused warranty I purchased OR the cost of the repair to be covered by MAG Audi Dublin Ohio. My direct cell # is ###-###-#### Please don't hesitate to call for more info as I'm out of characters here. Thank you Greatly! Talk soon ***** ****Business Response
Date: 05/16/2024
Hello,
We have reviewed all details in regard to Mr. ****'s complaint. Upon review, it appears that Mr. **** purchased a Vehicle Service Contract on his RS5 that would extend the original "new car coverage" up to 100,000 miles on the odometer. The contract he purchased sates that it would be valid until 100,000 miles on the odometer or 48 months from the original date of sale (when the vehicle was sold new). He purchased this contract on an Audi Sport model that was just about to exceed the mileage from the original new car warranty. The type of vehicle he has is a very well loaded, high-end car. He has told us that he thought it was four extra years over and above the "new vehicle warranty", but everything states 4 years from original date of sale. He did not purchase this car through us, so we had to contact the company Audi works with to manage their vehicle service contracts, "Audi Pure Protection". They let us know that the VSC had been expired for quite some time now and that there is nothing they're able to do on their end to cover it, nor' are they willing to refund any purchase of the contract. Had this VSC covered 48 more months, it would have almost doubled in cost when Mr. **** purchased it. Mr. **** has spoken with me, our service manager and other personnel here at the dealership. He has been in a loaner car, free of charge, since February. As a sign of good faith, we offered to pay $1,000.00 of his total bill in service. He laughed at this and said he would go another direction. He is also in the car business and sells vehicles for a local Honda dealer. He told me that "he knows better than to think the cost of this VSC would be this high". As someone who managed a Honda dealership prior to moving to Ohio can say with absolute certainty that Audi's and insurance for Audis are much more expensive than for Hondas. At this point, he has not accepted our offer and has kept one of our loaner cars well past an understandable period. If he doesn't get the answer he likes, he talks down to people and says that some of us don't know how to do our job correctly. At this point, we would like to offer no more assistance, and ask, for the last time that he brings our car back and pick his up.
Customer Answer
Date: 05/21/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21716756
I am rejecting this response because:The warranty discussed between the dealership and I was not the warranty contract I signed. The day the contract was discussed, I explained how I needed coverage for the next four years or 100,000 miles whichever comes first. At that time I had roughly 46,000 miles on the car. That coverage cost was $4,000 which I wrote a check for that day. Turns out that warranty had an expiration date merely TWELVE months after that date, not four years as discussed previously at the time of sale. Meaning I purchased a 12 month-56,000 mile warranty for $4,000 which makes absolutely no sense for myself or the majority of the consumer population as the average miles driven is around 12,000-15,000 miles per year. Mistakes happen but how you handle them defines the way a business represents their customers. There was clearly a mistake made on the contract OR a massive misleading motive on the finance manager's part that day in efforts to maximize gross profit on the dealer's cost of the warranty. Upon speaking with the finance manager and the Service Manager, all parties involved agreed there was a mistake made on the original contract which is exactly how putting me in a loaner car for the past three months has been acceptable. Not because of good faith, but because there was a major mistake made on the contract I was sold.
After receiving a notification from the BBB, MAG Audi of Dublin GM calls to inform me they are no longer willing to help right their wrong. Instructions were given to come pick up my car which is leaking oil all over their parking lot and have no interest in honoring the promises which were made. Quite disappointing to say the least.
Upon arrival to MAG I find multiple points of impact and body damage to my custom wrapped 2018 Audi RS5 which I'm absolutely certain occurred while sitting on their parking lot for the past three months. Rear bumper and passenger door have sustained deep gouges penetrating through the wrap and clearcoat into the paint.
Photos are attached.
Beyond disappointed in this entire experience with MAG Audi Dublin and its leadership.
Business Response
Date: 05/27/2024
Mr. **** is now trying to gain even more free money from our company. The damage was not caused by us here at MAG Audi Dublin. This is a continuation of what has happened since he first brought his vehicle here for service. We would like to proceed with ending our business relationship with Mr. ****. We will not be giving him any discounts, refunds and/or re-imbursements. We request that he no longer brings his vehicle here for anything, as we will not continue working with him in the future.Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was planning to buy a used car and wired funds as advised by the dealership. I did not sign any agreement. I went to the dealership and decided to lease a new car. The dealership made me sign all the paperwork took $10,000 toward downpayment for the lease and promised return of $39267.44 in the mail.This happened on 04/04/2024. I wired $49267.44 on 04/02/2024. The finance manager promised in writing I should get the check in a couple of days. This was because the owner was not available to sign the check on 04/04/2024. Now he doesn't answer my phone calls or text messages.Business Response
Date: 04/11/2024
Please be advised, Mr. ********* refund was held up in processing. A copy of the check is attached. I understand, ***** *******, BMW Sls Mgr., has made arrangements for Mr. ********* to pick the check up. Should this arrangement not work out, MAG will overnight the check via FedEx.
Our apologies for any inconveniences-Best Regards
Customer Answer
Date: 04/11/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 21559182
I am rejecting this response because: I do not understand the reason to keep my deposit by the dealership and put me through all the stress. Moreover I was promised the check will be in the mail and not for me to go and pick up from Columbus. I called the dealership many many times for resolution without success. I have full documentation for the phone calls I made and the text messages I sent. The finance manager ignored me with the full knowledge I was desperately trying to get in touch with him. I am happy I am getting my money back finally but I wish the dealership instead of giving false excuses, learn not to repeat this kind of behavior. Congratulate BBB for their active participation to improve customer-business relationship.
Regards,
***** *********Business Response
Date: 04/11/2024
The funds were not held. Processing a refund or reimbursement takes a few days. There was a misunderstanding regarding picking up the check today; however, this was quickly remedied, and the check will deliver tomorrow. Our Admin immediately stopped everything to handle the matter the moment we became aware.
There was no intent to cause the customer any stress and sincerely offer our apologies for any unpleasantries.
Customer Answer
Date: 04/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** *********Business Response
Date: 04/15/2024
***** ******** <*********************>
Attachments
Thu, Apr 11, 1:20 PM (4 days ago)
to ******
I responded earlier today that we thought Mr ********* wanted to pick the check up. Copy of refund check was included in original response.
We have since prepared a FedEx to deliver the check to the address provided. FexEx #************ - see attachedCustomer Answer
Date: 05/14/2024
Complaint Type:
Product Issues
Product Issues
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Problem:
I leased a new **** *** ** *** ***** on 04/03/2024. My 2nd lease payment was due on 05/03/2024. I was not able to make the payment on time because a lease account was not established due to an internal issue between the dealership and BMW financial service. After many phone calls to BMW financial service, the dealership agreed to take the lease payment plus credit card add on fee and promised me to send me the permanent Tags for the vehicle by overnight delivery. So far I have not received and I have been calling the dealership regularly with no results. I am not sure when I can get the Tags. I don't want to drive my vehicle with expired Tags. My lease payments are going to be made with online bank with transfer with no additional charges. I refused to pay add on charges to my lease payment and the dealership verbally accepted to refund the add on charge.
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
Other (requires explanation)
select
Desired Outcome:
DeliveryBusiness Response
Date: 05/14/2024
Please be advised; the plates along with check number ******, in the amount of $19.78, were mailed to the home address on 05/09/2024.
Our records indicate the temporary tag issued will not expire until 05/19/2024. It is reasonable to expect the plates will be received prior to this date.\
Our apologies for the delay and any difficulties this has caused our client.
Best Regards,
MAG Management
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