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Business Profile

New Auto Parts

Mac Tools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for Mac Tools's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mac Tools has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Mac Tools

      5195 Blazer Parkway Dublin, OH 43017

    • Mac Tools

      505 N Cleveland Ave Westerville, OH 43082-7130

    • Mac Tools

      1422 Janis Rd Cloquet, MN 55720-2912

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi there I have lost out again as I was told on the truck this item has a life time warranty when i bought it. this mini torch item #***** will not turn off and has a very little flame that caused a wood cabinet to get burned on the inside and i almost had a fire in my garage. when calling customer service on 4/27/2022 at mac tools i was told it only has a one-year warranty. it is sad you get lied to from a mac tool dealer on their tool truck, I can’t trust anymore lies from there mac tool dealers anymore and will not stop and visit a mac tool truck in my lifetime. I will bet mac tools on the phone would not lie about a warranty but I feel like I got burned again. thank you

    Mac Tools is NOT a BBB Accredited Business.

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