Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my policy for hours today and every time I call it is a voicemail. I want to cancel my policy today.

  Business Response

  Date: 12/19/2022

  Hello ****** *****,
  
  We have tried to call customer on Friday 12/16/2022, left voicemail for customer I call us back. We have not heard from customer as of Monday 12/19/2022 after 5:00pm (EST). Customer does not have any active contract with AutoBanc we have checked our system. Customer requested on 11/23/2022 to be placed on the Do Not Call Listed and AutoBanc process customer request. AutoBanc is driven on excellent customer service.

   

  Thank you,

  ****

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me numerous times warning me that my car's warranty was about to expire, and I needed to renew it with them. They were able to provide me with my car's make, model, year and what the odometer read at the time I purchased my car so I thought they were legitimate and finally gave into their threats that my warranty was about to expire. I gave them my credit card information on 8/16/22. They sent me documentation stating that I would owe them 24 payments of $135.79 and that payments would be due 9/3/22. (Totaling $3,260). I told my daughter (who is my conservator and handles my finances) and she informed me that my car warranty was nowhere near it's expiration. I have been trying to contact the company nonstop on all 3 of their numbers listed in the documentation they sent me. The numbers 1800-664-1825 and 1-844-999-9658 go to people that tell me they only handle claims and that I need to call the company at 1-855-460-9100 to cancel the contract. That number just rings forever, not being answered or going to a machine. I have since canceled the credit card I have given them and as far as I've been able to tell, have yet to be charged. This is absolutely a car warranty scam.

  Business Response

  Date: 08/25/2022

  Dear ****** *****,
  
  This message concerns complaint ID 17758216 that ***** *** ******** sent to BBB on 8/23/2022.
  
  AutoBanc customer service agent called ***** on 8/23/2022 to cancel customer Vehicle Service Contract. ***** ******** contract has been canceled and her credit card was never charged. AutoBanc is exceptionally ethical company, we are not in the business of selling any fraud services.
  
  CCD driven by excellent customer service; adjuster did provide excellent customer service to consumer. CCD apologize for any inconvenience that this has caused.
  
  
  Thanks,
  **** ******, Ph.D.
  VP Claims Administration
  *****************

  Customer Answer

  Date: 09/06/2022

  Autobanc did cancel the contract before I (***** *** ********) was
  charged. However, in order to accomplish this my daughter had to go to
  extra lengths. Autobanc was not answering their phone line and did not
  have an answering machine. We called multiple times over the course of
  time and it would continue to go unanswered. My daughter finally had to
  look up the managers of Autobanc on the Ohio Secretary of State page to
  find their business filings. Under those business filings she found the VP
  of claims administration, **** Indhal. She was able to locate Mr. Indhal's
  Facebook profile and messaged him on Facebook messenger. He wrote back
  that someone would contact me to cancel the service. Someone then
  contacted me and I was able to cancel. Having to go to such lengths to
  contact Autobanc should not be necessary.
  
  And I assure you I was induced into signing up with Autobanc only after
  they represented to me that my current warranty was about to expire and
  that I would be left without coverage. Which was not true. I was led to
  believe that they were the original company that first issued the warranty.
  Which was also not true.