We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Warranty Plans

American Colonial Administration, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased this warranty when I purchased my used car. When sold to me I was told the car would be fully covered for 2 years. Example I was given: say you are on your way home an the transmission goes out no worries the warranty will cover a brand new transmission an the rental car during the time it's in the shop. You travel a lot perfect it covers 48 states we have repair facilities all over. I bought my car September 2023 it went in shop October 17th 2023 transmission went out. It is still in the shop they took 2 weeks to approve the repairs with the stipulation it was gonna be a remaned (used) transmission with 31,000 miles an 12 month warranty thru company called LKQ. Ok I did not have a say so cause that's all they agreed to pay for. An good thing I didn't get a rental car for the time it's been in shop cause they only cover 3 days I found out later. So first transmission was worse than the one that was in there an multiple codes an would not program. 2nd one came in damaged an for the last month the only company they want to use can not locate another transmission. I contacted American Colonial warranty today asking what is another option I have no vehicle an my warranty I purchased from them is going on my fifth month an I've only got to drive car 3 weeks since purchase. They said it's not on them the company they choose have to make it right, but guess what no one has been paid by the warranty company so how is it all on a company that hasn't been paid an no longer has a transmission that works for my vehicle. So American Colonial Warranty said I would just have to wait till they do. This is not what I paid for an I am paying for the car on top of that an still with out a vehicle. How does this company still get to legally scam people with no repercussions. I just want them to put a new transmission like I was told when I purchased it an so I can get my car back. Please help...

    Business Response

    Date: 02/26/2024

    First, let us apologize for your circumstances.    Based on upon the information reviewed,  we were contacted 10/25 and the claim was authorized 10/31/23.   The contract has an allowance  for parts allowance.  We sourced and issued a dollar amount toward the repair.  The repair facility chose their own  part supplier not of our recommendation. Therefore the issue becomes between the repair facility and their chosen parts supplier.   Based upon the information presented that is the case at hand. 

     

    Portion of contract discussion breakdown coverage:

    We will pay or reimburse You for Reasonable Costs to repair or replace any Breakdown of a mechanical or electrical part listed below, less any
    Deductible(s), in accordance with the GENERAL PROVISIONS section contained in this Contract. Reimbursement amounts for replacement
    parts or components may be based on new, non-OEM, remanufactured or used parts at the Administrator’s option. 

    This would need resolved via their supplier and the facility of purchase.

    Thank you

     

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an extended service contract for our RV in April of 2021. The woman I spoke to during our first issue didn't seem to know what she was talking about and responded by sending me a copy of the contract. It specifically stated fresh water connections as covered and she denied the claim. The second time was for an oven door that needed to be replaced because the glass exploded and made the oven inoperable. Once again, our claim was denied. The company seems happy to have taken our $2500 to do nothing.

    Business Response

    Date: 12/20/2022

    Unfortunately we have had some issues gaining access to this account. Our apologies for the delay

    If you could please provide some additional information , we would be happy to review this situation.  We need the name as it appears on the contract  and VIN number to locate all pertaining files

    Thank you

    Customer Answer

    Date: 12/28/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 18458520

    I am rejecting this response because: The company has asked for additional information.  I have attached some of the repair orders which include the customer name and vin number of the rv.  According to the RV store with whom we purchased the extended contract said all items should have been covered.  We are also asking for a refund in order to look somewhere else for coverage but have had no response from the company after several messages left.

    Regards,

    ***** *****

  • Initial Complaint

    Date:11/09/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a warranty from this company and they only paid $420 of our $876 rental claim.  No response via email (*******************). I have called and talked to them in person a couple of times and there was no mention that they would not be reimbursing us for the entire rental claim.

    Business Response

    Date: 12/20/2022

    Unfortunately we had an issues accessing this account for an update, our apologies for the delay.

    Per the terms and conditions of the contract , the rental is outlined :

    Rental Benefit – In the event of a Breakdown covered by this Contract. We will pay or reimburse You for receipted expenses to rent a replacement vehicle (from a licensed rental agency) or for alternate public transportation while Your Vehicle is at a Licensed Repair Facility. Coverage will be provided to You up to a maximum of sixty dollars ($60.00) for every eight (8) labor hours, or portion thereof, of applicable labor time required to complete the repair, up to a maximum of three hundred dollars ($300.00) for each repair visit. In addition, a maximum of four (4) additional days of rental Coverage is available for part(s) delays and/or Vehicle inspection requested by the Administrator. No Deductible applies to this benefit.

    We applied 7 days of rental based on the time of replacement repair / parts delay and inspection.  3 Days on labor time approved ( 20.6 hours) 4 days inspection and added an additional day not covered by the contract as a goodwill

    Please review the contract for the terms and conditions of the rental approvals as needed

    Customer Answer

    Date: 12/20/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.
    Regards,

    ***** ****

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an extended warranty from this company on my Ford Escape. My transmission went out 6 weeks ago and we desperately had to get it replaced. We replaced it and then contacted them with the charges. They are refusing to reimburse us for the transmission even though we have paid for the extended warranty.

    Business Response

    Date: 06/23/2022

    Unfortunately with the circumstances of work being completed without preauthorization,  the result is a denial.  In review of the policy, the contract states per contract holder responsibilities paragraph B , Number 4:  the following :

    4. Prior Approval - Prior to any repair being made, instruct the Service Manager at the Repair Facility to contact the Administrator to obtain an authorization for the claim. ANY CLAIM FOR REPAIRS WITHOUT PRIOR AUTHORIZATION WILL NOT BE COVERED.

    Unfortunately being completed without preauthorization removes our rights to inspect and verify failures etc.  If you would like to proceed with cancellation, please contact your selling dealer finance department. They will handle the cancellation process for you

    Thank you

American Colonial Administration, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.