Complaints

This profile includes complaints for Kimble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kimble Company

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Company

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
• 

  Kimble Company

  4217 Glenn Hwy PO Box 760 Cambridge, OH 43725-9447

  
• 

  Kimble Company

  1511 Shepler Church Ave SW, Canton, OH 44706

  
• 

  Kimble Company

  2403 Chase Rd SE, Carrollton, OH 44615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using a Kimble dumpster at our temporary ********* church location for the last two years. We bought a church 30 miles away in ********** and Kimble will not allow us to cancel their service claiming we owe them for three years. They did not explain this originally, and I didn't realize I needed to have my lawyer go over the contract for our protection. They do not pick up in ********** and the price increase is significant which I explained that being a small church we have limited funds. I have been told by different people at Kimble that they usually do not hold a person to this three year thing. They have on every contract that I signed all I needed to do was give them a week's notice which I did on March 21st, asking them to pick up the dumpster by the end of March at the ********* building. Currently, the dumpster still sits and Kimble is trying to bill me it. They are also, trying to lock me into another 3 year contract for a trash can at **********. I have Kimble at my house as well and have put up with them not picking my trash up on time for the last 2 years and been understanding in every way. If they want me to ever be their customer again they need to pick up the dumpster and cancel my service at the ********* church and quit being so rediculous. This is such a waste of my time. Thank you ***** ******* ****

  

  Business Response

  Date: 04/07/2023

  We have been in touch with the customer and the account has been resolved.  If there are any further questions please contact Kimble Customer Service at 1-800-201-0005, Ext. 9403.  Thank you for being a valued Kimble customer. 

  Customer Answer

  Date: 04/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** *******

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning ,My name is Madison. I am contacting you on behalf of Roto Rooter in Canton. We have been having some trouble getting in contact with KIMBLE trash. We left them recently because of poor customer service. We have tried calling and emailing, but we have been ignored. If possible we would like to speak to the head of the corporate office. Below is a copy of what we sent in our last email to them. We would greatly appreciate some assistance with this. Thank you  ........"Good morning, I tried to speak to someone yesterday, but was not getting answers I was looking for. Some one was supposed to call me but never did. My name is Madison. I am contacting on behalf of Roto Rooter. We are no longer a customer with you guys due to some issues with employees and service we got. I am reaching out in regards to our last invoice of $923.55We do not believe this price is fair. Pickup was always late and  never consistent, and caused overflow, and no one gave us a heads up as we requested so we could move our vehicles before they came. Instead they would swear at us and use fowl language and leave. They also put the dumpster sideways and uneven. We tried to tell the driver where it could be moved to so there would be even ground, but they claimed they had no time to re-position and refused to move it properly then decided to leave. The unprofessionalism and refusal to help and have things done properly is was caused us to go elsewhere. Can something please be done about this bill? Or may I have contact info for head of corporate I can speak with?  Thank you "

  

  Business Response

  Date: 02/27/2023

  The Commercial Sales Manager has reached out to the customer on several occasions and covered the their concerns and provided the settlement.  The account balance as shown is due and payable.  If there is anything else Kimble can do please contact the commercial team at 1-800-201-0005, Ext. 9403.  Thank you 

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We would like to speak with the CEO or whoever is the main person in-charge of the business. It is clear to us how they "handled" talking to us that they do not care about customer service and we would like whoever is in charge to know what happened. 
  
  Regards,
  
  Roto Rooter Canton

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were using ******** Rubbish Removal for our residential garbage service until we signed up with Republic Services on Jan. 11, 2023 and canceled ******** services on Jan. 16. On Feb. 6, we received a letter from Kimble Recycling & Disposal stating that they had acquired ******** and our account had been automatically transferred to Kimble. We want Kimble to delete our account from their records and cease any future contact with us. Our reasons include: 1) We canceled our service with Tippel, so our information should not have been shared with Kimble in the first place. 2) Kimble should not be able to acquire our account and information with no advance notice or opportunity to opt out of the companies' arrangements.

  

  Business Response

  Date: 02/07/2023

  Your transferred account from Tippel to Kimble has been cancelled.  Thank you 

  Customer Answer

  Date: 02/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Katrina Speelman

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved to Barberton a few weeks ago. I understand Kimble is contracted and per the agreement I can have a bulk pick up. I put in the request several times and I was never contacted. I used online chat the lady Melissa was super rude, I called Erica was rude as well. Online it states you must wrap items in plastic if you have bedbugs well I don’t,so I didn’t wrap them and after sitting outside for weeks because your company is terrible and didn’t pick them up. I’m now told I have to wrap them in plastic. Well what about the bags of trash that are in plastic why aren’t they being taken? I am definitely going to address this with the city and gather all the other residence who also have an issue with your service and hopefully the city will do something about it. I have never delt with such a poor quality company with such non customer service employees in all my life!!!!

  

  Business Response

  Date: 02/02/2023

  We have explained the guidelines required for bulk to be removed to the resident.  The resident has not met the requirement and has been notified of this on multiple occasions.  Once they are met we will be able to remove the bulk items. If you have any further questions please contact Customer Service at 1-800-201-0005, Ext. 9404.  hank you. 

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble charges for trash and recycling services but often just doesn’t pick up the trash. We’ve caught them skipping houses on numerous occasions. We’ve reached out via the contact page on the site to keep things in writing. They refuse to address this. We have never received a credit for these missed services. Now they are claiming we are past due on our account and threatening to send us to collections, but our bank statements reflect not only these payments, but actually an overpayment of nearly $100.

  

  Business Response

  Date: 01/26/2023

  We can confirm the account has been cancelled with Kimble and the recycle cart scheduled for removal.  The account as of January 26th is paid.  Once the cart is returned we will complete the cancellation process of the account.  If you have any further questions please feel free to contact Kimble Customer Service at 1-800-201-0005, Ext 9404.  Thank you 

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed by the Kimble garbage company for services I have never received. Kimble bought my former garbage company ****** sanitation. Kimbles prices were going to be 50% higher than what I was paying so I canceled with ****** before Kimble took over in April or may of 2022. I believe I was paid up till June. In October of 2022 I started to receive bills from Kimble I contacted them in October November and December. At least once if not more and never received a response till January 23. I was assured this would be taken care of. Today January 25 I was contacted while at work saying I owe for services for April May June of 2022. I asked for them to provide me with dates of service so I can use my video surveillance to show that I never received garbage pick up or service from them. I was told they can’t provide those details because they didn’t have them. Now I am being threatened with a collection agency if I don’t pay a bill for something that I never authorized nor received at no time. I never had contract or contacted Kimble for services? I refuse to pay for some thing I never received. In addition, they are doing property damage to an easement in the alley section of my property, running through my yard with their oversized sanitation trucks, which I have video proof of such.

  

  Business Response

  Date: 01/26/2023

  I have been  in touch with Mr. ****** and the account issues have been resolved.  If we can be of any further service or questions, please contact Kimble Customer Service direct at 1-800-201-0005. Ext. 9404.  Thank you 

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:

  My case has been settled 
  Thank you for your time and all you do

  **** ******

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble has refused to pick up my trash for three weeks. I've called over 10 times trying to get this resolved and I just keep getting told I'll receive a call back and I never do. I watch them pick up my neighbors trash every week and they just skip right over mine. I'm paid up for the next three months and I'm not receiving the service I paid for!

  

  Business Response

  Date: 01/04/2023

  We have been in touch with the customer to explain why the trash was not serviced.  They understand why the service was not provided and the issue has been resolved.  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc. 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident happened today, November 15, 2022. This has also happened to me several times before. I also have complained to the company before as well. I put my trashcan on my tree lawn for pick up. The truck that picks it up Empties the can while the truck is moving and sets the garbage can back on my apron. When I get home from work I have to get out of my car and move the garbage can to pull in my driveway. I want the truck driver to place the trashcan where he picks it up and not move it on my apron. None of my neighbors has this issue. I don’t know who the driver is but I believe he’s targeting me because he keeps doing this. If this happens again I would like to be able to call the company and have a driver come back and put the garbage can back on my tree lawn.

  

  Business Response

  Date: 11/15/2022

  We have spoken to our customer and have made changes to avoid the cart from being placed in the drive going forward.  We have provided information to the customer to contact if there are any further issues.  Also, the route manager has been in communication with the driver to make him aware placement needs to be where it's found.  If there are any further questions or concerns please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  Thank you 

  Customer Answer

  Date: 11/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *** ******

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After over a year of not having service provided in timely manner ( garbage rarely picked up on time or weekly) I called Kimble to ask for partial refund. If picked up every 10 days I feel owed a credit. I was told by customer service no refunds or credits. In Sept of 2022 I called to cancel service. The acct was paid and current-trash and recycle cans had last pick up end of September per contract. The bins ( trash and recycle) were to be removed from property first week of October per Kimble. They have yet to be removed, we have called several times with no resolve and promises to reply by email or a call and NEVER get a response. These cans needs removed immediately. When is this considered abandonment of their property?

  

  Business Response

  Date: 11/23/2022

  A representative has confirmed the totes were removed by Kimble on November 16th. The account has been closed.  If there are any further questions please contact Kimble Customer Service at 1-800-201-0005, Ext. 9404.  Thank you 

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my husband and I bought this house 2 1/2 years ago we decided to use Kimble Company for our trash pick up. In that time our trash has been picked up a small hand full of times on time. We used to be called with a recording that the pick up will be the next day. Now we are called before noon. We pay for a service that is not only late several times a month but also doesn't care about their customers. We had a problem in the winter, with my husband (has a heart problem) lifting the trash can out of the snow. They wouldn't pick it up. I had to go out and lift the can out of the snow. (I am a senior citizen) My complaint is they don't fulfill their part of the agreement by picking my trash up on the designated day. I totally understand things come up and it could be delayed but this is every week. I think people should know that this company promises the world when you contract for their service but they don't honor the contract after a short amount of time. They use every excuse they can think of but never are they late in sending the bill to me!!!!! Thank you,

  

  Business Response

  Date: 09/23/2022

  We have spoken to this resident on multiple occasions regarding service as frequent as today (2022-09-23).  We are providing weekly collection for the customer.  Unfortunately with the trying times of staffing issues, amounts of trash, vehicle availability, etc. we are experiencing delays.  Our customers are notified as soon as we know there is going to be a delay.  We want to assure you Kimble is taking the necessary steps to hire drivers, training for drivers, equipment, etc. to get things back to some normalcy.  We appreciate your patience thru this difficult time and want to thank you for being a valued Kimble customer. If you have any further questions please contact Kimble Customer Service direct at 1-800-201-0005, Ext. 9404.