Complaints

This profile includes complaints for Kimble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kimble Company

  3596 State Route 39 NW Dover, OH 44622-7232

  
• 

  Kimble Company

  2295 Bolivar Rd SW Canton, OH 44706-3056

  
• 

  Kimble Company

  4217 Glenn Hwy PO Box 760 Cambridge, OH 43725-9447

  
• 

  Kimble Company

  1511 Shepler Church Ave SW, Canton, OH 44706

  
• 

  Kimble Company

  2403 Chase Rd SE, Carrollton, OH 44615

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay their company to pick my trash up. They haven't picked up my trash since before Christmas. I've talked to their customer service and they told me it would be picked up by next Thursday. It is the end of the day Thursday and my trash is still sitting outside.

  

  Business Response

  Date: 02/07/2025

  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** ****.  We value you as a Kimble customer!

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had my trash picked up for 2 weeks now and when I call in, I speak with a Michele that is very rude and just tells me it will be postponed until the next week. This has been ongoing last month (Dec 2024) my trash was skipped twice so I paid for two weeks of trash service I didn't get. the week before last I was told they just "missed" our address last week it was "postponed". I bought my home 4 years ago and have had problems on and off with Kimble however this is becoming a monthly issue. I am paying for trash service and only getting it actually picked up every couple week therefor I'm paying for 2 weeks a month without service. I also will then have to take my trash so animals don't get into it costing me 2 dollars a bag.

  

  Business Response

  Date: 01/22/2025

  Unfortunately, due to the current winter weather conditions, many roads remain unsafe for our trucks to access. To ensure the safety of our drivers and customers and their property, we’ve had a delay to some collection services. We are actively monitoring the roads and once road conditions improve, we will resume service. Please leave your carts and any bags at the curb, and we’ll collect them as soon as it’s safe to do so. Your safety and that of our employees and your property is our top priority. We really appreciate your patience during this time. After further review of your account it looks as though you have spoken to a Kimble supervisor and you service has been provided.  If there are any further questions or concerns, please contact Kimble Customer Service at **************, Ext. ****.  Thank you for being a valued customer of Kimble! 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  This was not weather related, this has been an ongoing issue since October. I also called a couple weeks ago and was told they "Just missed" our stop, and I called last week and was told it will be about 2 months before they will be consistent with pickups because they are short staffed and need to hire and train. I understand that staffing can be an issue, but I do not believe it is right that i pay for a service that is not provided. If they only have the staff to pick up my trash every other week then I should only be charged for every other week. 
  Regards,
  ****** ********

  

  Business Response

  Date: 02/07/2025

  After reviewing the account, we have provided a resolution on January 15th, 2025.  A supervisor attempted to reach out to you without success on January 20th, 10:51a.  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** *****  We value you as a Kimble customer!

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  A supervisor reached out to me and told me they are short staffed, and it would be 2 months before I can expect regular pick up. She also advised me that I could cancel my service, but they do not provide refunds, and I already paid for the next 3 months! There has only been 1 missed pick up due to weather and I understand that completely the other missed pickups are NOT weather related, therefore I have paid for a service that was not provided. On top of that i took my trash to Kimble just trash in bags that was not picked up and had to pay!!!!
  Regards,
  ****** ********

  

  Business Response

  Date: 02/14/2025

  We will reach out again to the customer to find a resolution. Thank you !

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our weekly garbage collection has been sporadic for the past few months. We now have missed TWO WEEKS of garbage collection. When calling the company they give excuses..weather, employee, truck breakdown. We will now have three weeks of garbage in front of our house. This company is NOT organized. We are renting a receptacle and we’re informed it would be 6-10 weeks before they come to pick It up but we need to have it outside the house so they can see it! SIX TO TEN WEEKS in front of our house???? A few years ago two neighbors requested pickup of theirs. Despite they were next door to each other only ONE was Picked up. I want a partial refund and a complete refund on the 3 month bill I had previously paid for the future 3 months.

  

  Business Response

  Date: 01/22/2025

  Unfortunately, weather conditions and CDL driver shortages are current situations that we are experiencing.  We can assure you that we are working hard to increase the staffing and training of the CDL drivers.  After further review of your account we see that you have spoken to a representative regarding your account and your account is now closed. We hope in the future we are able to earn you trust to be a Kimble Customer again.  Thank you 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  As a business it is Kimble's responsibility to hire  enough employees to cover ALL the many areas they "serve".  The collection of our trash has been EXTREMELY sporadic and have resulted in all customers leaving trash in front of their homes for WEEKS!  We have another option for refuse collection and many of my neighbors and I have empoyed them.  It's AMAZING that this different company has had to contend with the SAME weather as Kimble and have NOT missed one week of collection.  HELLO, KIMBLE!!!

  I asked Kimble to REFUND the three months they had charged me for February, March and April 2025, but as of today, which is about 10 days after my request, I still have not been credited.

  BBB has given Kimble Companies an A+ rating.  SERIOUSLY???  This absurd rating needs to be drastically lowered.  Just LOOK at all the terrible reviews by former clients.
  
  Regards,
  
  ******** *******

  

  Business Response

  Date: 02/07/2025

  After further review of your account, we see a resolution has been reached.  If you have any further questions or concerns, please reach out to Kimble Customer Service at *************** **** ****.  Thank for your patience and understanding during this difficult time.  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble Company refuse service does not stick to their schedule for trash pickup and will skip entire weeks because of lame excuses. They also refused to credit my account for the missed pickups stating “that’s our policy and we can’t credit your account even though we did not provide you with service “. We are 12 days late on our trash pickup and we still have to pay for it. That doesn’t seem right. And I see on your website that the BBB gives Kimble Companies an A+. Something is seriously wrong with your rating system.

  

  Business Response

  Date: 02/07/2025

  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** *****  We value you as a Kimble customer!

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response was an automated reply from the company. They failed to explain why their company policy states that they charge the customer even when they don’t provide the service. 
  I understand that weather plays an important role in fulfilling their responsibilities to collect trash on time and they may miss an occasional pickup. In those circumstances they should not charge the customer for the missed pickup. 
  Kimble Companies needs to change their company policy.

  Regards,

  ***** *****

  

  Business Response

  Date: 02/14/2025

  Where are having someone reach out to you.  Thank you ! 

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble is a garbage company who hasnt taken my trash for a month even though I pay my bill before the due date every billing cycle. And they take my neighbors trash whose trash is about 80 feet from mine. This is the second time in 4 years they have gone over a month without taking my trash and every phone call ends with they will reschedule a new pickup date which never happens.

  

  Business Response

  Date: 02/07/2025

  After further review of your account it looks as though you have spoken to a representative today regarding the service delays and the resolution.    At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** ****.  We value you as a Kimble customer!

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been almost 3 weeks and Kimble Co. Has not picked up my trash or my neighbor's trash. I called several times. They said the first week that my "cart" wasn't out. It was. Same spot it is every day! Then, they told me I was scheduled for pick up that day. Nope. Didn't get picked up. Delay email again. I called again. Said I was scheduled for pick up that day. Nope. Lies. Trash still here. Delay phone call received. I called to see how far I'm paid up and they said through February. They are the worse company! I will never use them again! At this point, I'm going to have to pay someone else to haul away the trash I already paid to have hauled away!

   

  

  Business Response

  Date: 02/07/2025

  At Kimble, the safety of our drivers, customers, and their property is our top priority. We have an obligation to our employees, customers and the municipalities where they live to provide service in a timely and safe manner. The recent snowstorms and continued snowfall have created significant challenges in safely navigating roadways across our service areas.
  We understand the frustration delays can cause and appreciate the patience of our customers as we work through these weather-related disruptions. We are committed to servicing all customers as quickly as possible. We asked that residents leave their carts out, and our drivers will be by to collect them as soon as conditions allowed.
  We actively monitored the road conditions and deployed our teams in a manner that ensures safety for everyone involved. We thank our customers for their understanding and cooperation during this time and look forward to continued improvements in the days ahead.  Also, we are working diligently to get CDL drivers hired, trained, and on the road so that delays will be avoided.  If you have any further questions or concerns, please reach out to our Customer Service team at *************** **** *****  We value you as a Kimble customer!

  Customer Answer

  Date: 02/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *****

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash service has been skipped the last 2 weeks and the company will not provide a credit. the first week was due to my driver didn't want to take the bungle cord off the tote because we had 60 mile hour winds. This week is due to weather. There is no guarantee when I will have my trash picked up as it is winter time and it's up to the driver if they want to pick up trash. All I'm asking for is a credit. We live in Ohio. We have snow. Every other trash company is running. It is the only company in our area so they can do as they please without having to do their job. Also the driver keeps turning around in my driveway and now with the ruts we have to fill in the ruts with gravel. We have asked multiple times to not turn around in our driveway.

  

  Business Response

  Date: 01/14/2025

  We apologize for the inconvenience of a weather delay.  A supervisor attempted to reach out on January 13th at 1:57p and left a message regarding the BBB complaint.  Kimble's top priority is to make the safety of the community members and our driver's number one priority.  Our terms and conditions for weather reads:  "Please understand inclement weather and other major events (beyond Kimble's control) may delay services without credits for the delay".  We will collect two weeks' worth of refuse the following collection day.  Your service limit is the Kimble cart and 7 bags so Kimble would have serviced your 2 Kimble carts plus 14 bags. It does look like service resumed on Monday January 13th where everything was collected.  If you have any further questions or concerns, please feel free to contact a Kimble representative at *************** Ext. *****  Thank you for being a valued customer of Kimble Recycling & Disposal, Inc.  

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimble is arbitrarily and subjectively charging its customers for bulk items while refusing to provide details about how these charges are calculated. This failure to provide clear billing and service details constitutes bad faith and predatory business practice. Upon discovering that I was being charged for multiple items that didn't make sense, I found a number of times I was charged by Kimble for "bulk" services. Photos show days when the garbage can lid was left open but could have easily closed - because the lid was open, I was told it was considered bulk. Photos show days when an item was in the trash can but not in a trash bag - I was told those are also considered bulk. However, there is no consistency - there were plenty of times (with accompanying photos) where the same conditions existed but there was no bulk charge. Kimble's explanation was, oh, you must have gotten a new driver and the old one was just nicer. We opened our account with Kimble in 8/2020. The first time a bulk charge appears on our billing history is 5/3/2023. So for 2+ years, despite the same conditions that currently exist regarding our trash usage and what was set out, there were no bulk charges. When I attempted to gather additional information, I was unable to locate anything in my bill or on Kimble's website to provide clarification about my service level or any conditions. My bill has Terms and Conditions of service - none of those details are included. I then reached out to Kimble directly - in the course of my investigation, I spoke with multiple employees, all of whom provided different answers. I was advised by one employee that they personally wouldn't have charged bulk for multiple of the instances, but that whoever reviewed it decided it was bulk. It seems unreasonable to me that I wouldn't be able to get one, objective answer and leads me to believe it is a predatory business practice designed to allow Kimble to charge what they want when they want without repercussions.

  

  Business Response

  Date: 12/19/2024

  When a new Kimble customer is setup for services, they are sent a "Welcome Packet" that explains their service level, what is included, guidelines, etc.  We explained to this customer their service level is household bagged trash in the Kimble cart as well as the equivalent of (3) 30-gallon trash bags of household bagged trash outside the cart.  All bulk items and extra bags are billable.  The driver has reported/sent pictures of the weeks that the customer was over this service level.  The customer received invoices quarterly and on those invoices were the charges for the bulk items in question.  The customer did not dispute any invoices and paid the invoice in full, which is acceptance of the charges appearing on the invoice.  Now after the fact the customer is disputing the bulk since 5/3/2023 stating "that wasn't the service level" she had.  Again, the invoice sent quarterly clearly states "Res Limited Serv W/ 96 Gal Tote - Private Sub".  I have attached a copy of the most recent invoice showing the service level as well as bulk charges that the customer paid in full on 2024-12-13.  After auditing charges & photos we have established that a $7.00 credit would be approved.  No further credits will be given for bulk service provided.  Any further questions please contact Kimble Customer Service at ************* **** *****  

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In their response Kimble failed to address the main reason for the complaint, which is their inconsistent and subjective application of “conditions” and their failure to provide transparent billing and service details to the detriment of the customer, and the benefit of Kimble. They are also incorrect in their assertion that the service level itself was disputed - I did, indeed, inquire if there had been changes to our service level that we were not aware of due to the very abrupt difference in fees after nearly 3 years of having the account. Kimble has failed to provide any explanation as to why there were no charges for that span of time, or what changed for them to start applying fees. Kimble asserts there was no change to my agreement or service level, so it appears they are arbitrarily applying fees. A welcome packet is a nice touch but it isn’t binding and it isn’t helpful if it’s never received - to my knowledge this packet was never received. It’s also concerning that Kimble is relying on a welcome packet to provide all account and service details for customers - this information is not available anywhere else, not online and even Kimble’s own employees weren’t able to provide clear, consistent details about what is considered bulk, how it is determined, and how charges are applied. 
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 12/24/2024

  When the customer started service with Kimble all service level options were explained as to what was included.  Also, a letter was sent to the consumer confirming the level of service those chose.  The customer has received four years of invoices reflecting the service level they are paying for.  We have pictures that support our charges and the account will stand as is with the exception of the $7.00 credit that has already been provided.  We understand the driver prior may have taken the bulk and did not report it, however this doesn't exclude the account from being charged for bulk that a driver is reporting now.  We appreciate your understanding and if there are any further question's please contact Kimble Customer Service at ************* **** *****  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are our trash pick up. Our day used to be Tuesday and all year they were late by 1, 2 or even 3 days. Then in November they decided our pick up would be Thursday for better service. Well that lasted one or 2 weeks and it was beginning to be a day late pick up. Now this pack week on Thursday they still didn't show up and here it is Monday and they aren't here yet. We called and they had a big attitude like it was my fault. I paid them on time. I expect service on time. I understand things happen occasionally but this has been on going all year

  

  Business Response

  Date: 12/19/2024

  We apologize for the service issue that you recently experienced.  After further review of your account, we see that you have spoken with a supervisor and the issue was resolved.  Unfortunately, due to the CDL driver shortage, we are experiencing delays in your area.  We can guarantee that we are working hard every day in hiring experienced drivers and getting them on the road to service our customers.  However, if you have any further issues or questions, please contact Kimble Customer Service at ************* **** ****.  We value you as a Kimble customer!! 

• Initial Complaint

  Date:08/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was evicted from my previous address of **** ********** *** ** ****** **** ***** where i paid for trash can and services. I called to cancel services spoke with Jason representative explain to representative my situation and that my ex evicted at no fault of own he was cheating and wanted to move her in and the need to move the trash can for pickup to my mothers address of **** **** ** ****** **** ***** for pickup of the trash can. I have contacted this company numerous times about a trash can pickup. Since April of 2024 when I moved. Was told everytime I called in I was on the list and they were short handed it will he picked up. It sat out front of my mother's house since April 2024. I've been charged 100.00 on 4/22 even though I put the trash can were it was agreed by kimble to pick up and for the can 2.00 late fee on 7/2 and was told it wouldn't be returned until can. They finally in the end of July 2024 the trash can was removed but I have yet to receive the money back and my account restored to a zero balance. Attached is screenshots of all the calls made and the email from the representative I spoke to and the photo of statements from kimble where they continued to charge and recharge for the can.

  

  Business Response

  Date: 08/12/2024

  We have reviewed the account and find that we provided services thru April 30, 2024.  The payment received on February 22, 2024, was for Feb thru Apr 2024 services.  Therefore, there will be no refund owed.  The cart has been removed and the account with Kimble has been closed.  If there are any further questions, please contact Kimble Customer Service at *************** **** *****  

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have provided my statement where I was paid in full moving into the **** ********** *** ** ****** **** ***** address and had to pay for the 96 tote to start services you have received the tote back and the tote charge was never issued back. I was told by the representative as soon as the tote was received back those charges would be received back.
  
  Regards,
  
  ********* ************

  

  Business Response

  Date: 09/10/2024

  Kimble has reviewed your account again and there were no services beyond 4/30/24 that were paid for.  If you have any cancelled checks/credit card receipts showing differently
  2/1/24 - 4/30/24  $      78.72
  Payment 2/22/24  $   (78.72)
  5/1/24 - 7/31/24  $      85.45
  Credits to Clear   $   (84.45) Cancelled and invoice cleared.  
  Credit 4/15/24  $      (1.00) Late Fee Credit for 1/2/4 Invoice being paid late 
  4/22/24 - Tote Fee  $   100.00
  7/2/24 - Late Fee  $        2.00 Late fee assessed on 4/22/24 Invoice 
  Credit 8/9/24  $ (102.00) Tote Fee and Late fees written off - carts returned please contact Kimble Customer Service at *************** **** **** so that we can make arrangements for you to get that information to us for further research.  

  Your account with Kimble has been closed until we hear further from you.  Thank you !