Complaints

This profile includes complaints for Oxford Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oxford Automotive

  5339 Maloney Rd Delaware, OH 43015-9335

  
• 

  Oxford Automotive

  449 W Olentangy St Powell, OH 43065-8719

  
• 

  Oxford Automotive

  3605 W Powell Rd Powell, OH 43065

  
• 

  Oxford Automotive

  5700 Westerville Rd Westerville, OH 43081-9362

  
• 

  Oxford Automotive

  7788 Central College Rd New Albany, OH 43054-7071

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oxford Automotive *** ****** **** ******* ******* **** *** ******* **** *****  To Whom it May Concern: On January 12, 2024, we had our 2010 Subaru Forester X Limited serviced. We have paid over $7,300.00 in total and been there over (6) times regarding the same issues. Our vehicle was there for (4) months straight (January 23, through April 3, 2024) various repair services. The engine installation is supposed to have a (24 months/24,000-mile warranty). Unfortunately, September 3, 2024, we are still having the same issues and out of $7,300.00. Based on all that has happened we are overly concerned about the safety of our vehicle and if the engine is certified or even defective that we purchased/serviced through Oxford Automotive. We would like a resolution to make sure our vehicle is safe & sound. Especially since none of the previous employees are no longer with the newly opened Oxford Automotive *** ******. This experience has been a major inconvenience and expense. We are very dissatisfied with the service we have received. Sincerely, ***** ******* & ******* ******** **** ********** ***** *** ******* **** ***** Phone: ###-###-#### Email: ***********************

  Customer Answer

  Date: 10/15/2024

  We are requesting a refund for the following reasons below * See attachments above.

  Oxford Automotive New Albany has had our vehicle for repairs for over 5 months total time this year. We took our vehicle back in for another one of many repairs (9/3/24 and picked up 10/4/24). Right away that same day we see our vehicle is still not working properly and still leaking oil.  At this point we want a (refund) for the services we paid for since we have gave them several opportunities to make a bad situation right. This experience has been a major disappointment. They had our vehicle almost 6 months out of the year.   We want a refund at this point. We feel like we were scammed out of our money and have nothing to show for it. Our vehicle has been at their company more than we were able to drive it after their repairs.  

  Sincerely,

  ******* ******** & ***** *******

  Home: *************

  Cell: *************

  Customer Answer

  Date: 10/15/2024

  We are requesting a refund for the following reasons below * See attachments above.

  Oxford Automotive New Albany has had our vehicle for repairs for over 5 months total time this year. We took our vehicle back in for another one of many repairs (9/3/24 and picked up 10/4/24). Right away that same day we see our vehicle is still not working properly and still leaking oil.  At this point we want a (refund) for the services we paid for since we have gave them several opportunities to make a bad situation right. This experience has been a major disappointment. They had our vehicle almost 6 months out of the year.   We want a refund at this point. We feel like we were scammed out of our money and have nothing to show for it. Our vehicle has been at their company more than we were able to drive it after their repairs.  

  Sincerely,

  ******* ******** & ***** *******

  Home: *************

  Cell: *************

  

  Business Response

  Date: 10/15/2024

  Dear ***** ******* & ******* ********,
  Thank you for sharing your feedback. I sincerely apologize for the inconvenience and frustration you’ve experienced. As a small, locally-owned business, this is not the typical experience we strive to provide. Your concerns are important to us, and we are fully committed to resolving the issues you’ve encountered.
  I’ve already reached out to you on my personal cell phone and am awaiting your response. Please know that I am dedicated to doing whatever I can to ensure your vehicle is safe and sound. We value your business and want to make things right, and I am personally committed to addressing your concerns.
  Thank you for your patience, and I look forward to speaking with you soon to find a resolution.
  Sincerely,
  *** *******
  Owner, Oxford Automotive
  Phone:************
  Email:******************

  Customer Answer

  Date: 10/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22251925
  
  I am rejecting this response because: As the customer we have not been considered in this situation just based on this response we received over a month later from Oxford Automotive New Albany. We have given Oxford Automotive New Albany far too many chances to make this situation right!  Each time has became even more disastrous. We are no longer willing to waste another (5) plus months on this situation. Once again as explained before we want a refund and feel no reason to discuss anything else at this point.
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 10/22/2024

  Dear ***** ******* & ******* ********,
  Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the inconvenience you’ve experienced, and we understand your concerns regarding the ongoing issues with your Subaru Forester. It is always our goal to ensure that every vehicle we service is safe and reliable, and we take your situation very seriously.
  We have reached out to you in an effort to further understand the cause of the oil leaks and to work together on finding a resolution. Our team is committed to resolving any repairs needed under the warranty for your vehicle. However, we have not yet been able to make progress as we haven’t received a response to our recent attempts to communicate. Without your input, we are still uncertain of the exact cause of the leaks.
  Please know that we are eager to work with you to get your vehicle back to a safe and fully functioning condition. We kindly ask that you get in touch with us so we can move forward with the necessary steps to resolve this matter as quickly as possible.
  Thank you again for bringing this to our attention. We look forward to hearing from you soon and doing everything we can to make this right.
  Sincerely,
  *** *******
  Oxford Automotive *** ******

  Customer Answer

  Date: 10/22/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.]
  Complaint: ********

  We have had several discussions with Oxford Automotive regarding the same issues not being fixed from (January 2024- October 2024). It is ridiculous that Oxford Automotive expects us to continue being treated in this manner with our vehicle still having these major issues. We are not willing to settle being we have been more than patient but that is only to a point which is now over.  The resolution we are seeking has not changed which is a refund for what we have paid.
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* ********

  Customer Answer

  Date: 12/05/2024

  Description:

  
  Oxford Automotive New Albany ***************************************************************************************** To Whom it May
  Concern: On January 12, 2024, we had our 2010 ************************* serviced. We have paid
  over $7,300.00 in total and been there over (6) times regarding the same issues. Our vehicle was there
  for (4) months straight (January 23, through April 3, 2024) various repair services. The engine
  installation is supposed to have a (24 months/24,000-mile warranty). Unfortunately, September 3, 2024,
  we are still having the same issues and out of $7,300.00. Based on all that has happened we are overly
  concerned about the safety of our vehicle and if the engine is certified or even defective that we
  purchased/serviced through Oxford Automotive. We would like a resolution to make sure our vehicle is
  safe & sound. Especially since none of the previous employees are no longer with the newly opened
  Oxford Automotive New Albany. This experience has been a major inconvenience and expense. We are
  very dissatisfied with the service we have received.
  

  Satisfactory Solution:

  We are requesting a refund for the following reasons below * See attachments above.
  Oxford Automotive New Albany has had our vehicle for repairs for over 5 months total time this year. We
  took our vehicle back in for another one of many repairs (9/3/24 and picked up 10/4/24). Right away that
  same day we see our vehicle is still not working properly and still leaking oil. At this point we want a
  (refund) for the services we paid for since we have gave them several opportunities to make a bad
  situation right. This experience has been a major disappointment. They had our vehicle almost 6 months
  out of the year. We want a refund at this point. We feel like we were scammed out of our money and
  have nothing to show for it. Our vehicle has been at their company more than we were able to drive it
  after their repairs.
  Sincerely,
  ******* ******** & ***** *******
  Home: *************
  Cell: *************
  Complaint No. 1066645

  

  Business Response

  Date: 12/23/2024

  We have been attempting to contact ******* ******** & ***** ******* over and over for weeks to hear the concerns they are having with their vehicle. We offer a 36 month, ***** mile warranty on all services and stand behind our work. We need them to contact us back so that we can provide solutions and figure out what is going on with their ******.

  Customer Answer

  Date: 01/06/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22251925
  
  I am rejecting this response because: It now marks about a year with this issue with Oxford Automotive. We have called them several times to work out this issue already.  We have taken our vehicle in several times and months at a time for repairs.  This issues has been going on a year now from the first repair until now.  It has not worked  properly every since the first repair January 2024. Once again Oxford claimed they were going to fix our vehicle and had it over a month October 2024. Oxford has had our vehicle in their parking lot more than we were able to drive it within the entire year before having to bring it back again right after the repairs! 

  At point we want a refund. 
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 01/14/2025

  Once again, we apologize for the inconvenience this issue has brought to you. We take great pride in the quality of our work and are committed to ensuring your satisfaction.
  To assist you effectively, we kindly request detailed information about the issue. If youve received a diagnosis or documentation from another shop, please share it with us. Alternatively, we would be happy to provide a complimentary evaluation at one of our other locations to determine the exact nature of the problem.
  Once we have a clear understanding of the situation, well work with you to address it promptly and to your satisfaction. Please dont hesitate to reach out if you have any questions or need further assistance.
  We value your business and appreciate the opportunity to resolve this matter.
  

  Customer Answer

  Date: 01/23/2025

  L ********
  Jan 22, 2025, 9:01 AM (1 day ago)
  to ********************************************************* LN, *********************** me, L
  
  Hello ****** and Whom it may Concern: 
  
  We responded to the complaint on 1/6/25 and called the office several times regarding this complaint.
   We need an explanation why it was closed and not sent back to the ******************************************* since we had responded we wanted a refund and details regarding the complaint? Give permissions to publish complaint and want it sent to the *********************** for further investigation. This was not resolved and we responded as indicated above early January.  

  Customer Answer

  Date: 02/03/2025

  Complaint: 22251925
  
  I am rejecting this response because: It now marks about a year with this issue with Oxford Automotive. We have called them several times to work out this issue already.  We have taken our vehicle in several times and months at a time for repairs.  This issues has been going on a year now from the first repair until now.  It has not worked  properly every since the first repair January 2024. Once again Oxford claimed they were going to fix our vehicle and had it over a month October 2024. Oxford has had our vehicle in their parking lot more than we were able to drive it within the entire year before having to bring it back again right after the repairs! 

  At point we want a refund. 
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 02/19/2025

  We haven’t been able to make progress as we have yet to receive a response to our recent attempts to connect with you. Our district manager has reached out numerous times via phone calls and texts and Ms. ******** refuses to speak to anyone.  We have suggested two ways that we are willing to resolve this issue:  1. Receive a diagnosis or documentation from another shop and please share it with us or 2. We would be happy to provide a complimentary evaluation at one of our other locations to determine the exact nature of the leak. Once we have a clear understanding of the situation, we’ll work with you to address it promptly and to your satisfaction. Please don’t hesitate to reach out if you have any questions or need further assistance. We value your business and appreciate the opportunity to resolve this matter.

  

  Business Response

  Date: 02/20/2025

  We haven’t been able to make progress as we have yet to receive a response to our recent attempts to connect with you. Our district manager has reached out numerous times via phone calls and texts and Ms. ******** refuses to speak to anyone.  We have suggested two ways that we are willing to resolve this issue:  1. Receive a diagnosis or documentation from another shop and please share it with us or 2. We would be happy to provide a complimentary evaluation at one of our other locations to determine the exact nature of the leak. Once we have a clear understanding of the situation, we’ll work with you to address it promptly and to your satisfaction. Please don’t hesitate to reach out if you have any questions or need further assistance. We value your business and appreciate the opportunity to resolve this matter.

  Customer Answer

  Date: 02/21/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22251925
  
  I am rejecting this response because: We have been contacting Oxford Automotive for over a year now without any satisfactory resolution. We have taken our vehicle back and forth with Oxford Automotive with them keeping our vehicle weeks/months at a time. We have contacted them regarding this issue since the first service repair (January 2024 to now February 21,2025). We have requested a refund after Oxford Automotive's many attempts to repair our vehicle with no satisfactory resolution to the issues. Their response to us has always been to endlessly keep taking our vehicle back in and a continuous increase in the cost of now over ( $7,000.00 dollars) .

  We would like all our complaints posted on the BBB public website and  sent to the Ohio Attorney General's Office Consumers complaints Office for further investigating.
  

  Sincerely
  ******* ******** & ***** *******

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2013 Mercedes-Benz GL450 to Oxford Automotive in Powell, Ohio on Friday 01/06/23 at 10:11 AM. I spent $210.55 for an oil change and an inspection of the vehicle. After the services were done the mechanics sent me an email link to view their inspections notes. In these notes listed "Engine coolant is empty due to a loose hose clamp and a broken hose on the bottom or resivour. Recommend not driving" Along with 3 pictures and one video. In the video you see the mechanic tampering with the hose to the vehicles coolant resivour. The 2nd picture shows the mechanic holding another hose that is broken. The 3rd picture is of the inside of the resivour and there is evidence of coolant still in the resivour. After I picked up my vehicle it began overheating. I went to Advanced Auto parts to buy coolant. When I began to add the coolant to the resivour it spilled out of the bottom of my engine. Prior to the business having my vehicle there was no issue with adding coolant to my resivour. But now my vehicle is inoperable, due to not being able to sustain any coolant level. I called Oxford Automotive on Monday 01/09/23 9:38 AM. I spoke to Brian about the mechanics mistake in an effort to easily resolve the issue. Brian then said "The notes state that the resivour was empty upon arrival". I said to him that is impossible because my vehicle was operating fine before my visit. Brian refuted that statement saying that it broke before I arrived and that the resivour was empty. I said to Brian that in these notes from their mechanic you can clearly see in the picture that there is coolant still in the resivour. Brian then shifted his tone to saying "maybe we added coolant to the resivour". I asked why was that not in the notes. Then he said that he can offer me an estimate on fixing the problem. Which is unacceptable that they wish for me to pay after obviously tampering with my coolant system and causing more damage and issues.

  

  Business Response

  Date: 01/12/2023

  I am ***** ******, owner of Oxford Automotive.  I spoke with ****** and met him over at his house to look at the car.  I also viewed the inspection that my European technician performed on the car.  This Mercedes is in very bad shape!  Engine is knocking and there is metal material in the oil.  The coolant leaks were all documented on the inspection pictures.  You can tell that it has been leaking for a while due to the dried coolant that is crusted around the broken tee.  ****** acknowledged that he has been adding coolant often.  ****** shared with me when I went over to his home to see the car, that he feels that the coolant leak is much worse after we touched the car.  I am not in a position to know if this is true, but I have no reason to not believe ******.  I am giving ****** the $210 back that he paid us.  He agreed that this would be a satisfactory solution.